Recall 24V436 covers 1,033,433 2021-2023 Jeep, Chrysler, Dodge, and Ram vehicles with blocked rearview images. Free repair at a franchised Jeep dealer.
Jeep is recalling 1,033,433 2021-2023 Grand Cherokee, Compass, Wagoneer, Grand Wagoneer, Durango, Pacifica, Voyager, Promaster, 1500, 2500, and 3500 vehicles under recall 24V436 because radio software can stop the rearview image from displaying. A blank rearview camera image reduces the driver's visibility and raises crash risk; dealers will update the radio software free of charge.
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What's wrong?
The rearview camera system on the 2021-2023 Jeep recall uses a camera at the back of the vehicle, radio software, and the center media screen. When the driver shifts into reverse, the camera sends a video signal through the radio unit so the screen shows the area behind the vehicle. That image helps the driver see people, objects, and low obstacles that are hard to see through mirrors alone.
In these vehicles, the radio software can block the rearview camera signal before it reaches the media screen. The camera itself can still be present, but the screen does not show the rearview image when it should. That is why the remedy is updated radio software designed to meet rear visibility requirements.
There is no warning sign before failure. When the issue happens, the driver will notice that the rearview image is missing after shifting into reverse.
Who's affected?
Spans Jeep, Chrysler, Dodge, and Ram nameplates from 2021-2023, all tied to rear camera software.
| 2021 Jeep Grand Cherokee | Camera |
|---|---|
| 2022 Jeep Grand Cherokee | Camera |
| 2022 Chrysler Voyager | Camera |
| 2023 Jeep Grand Wagoneer | Camera |
| 2023 Jeep Compass | Camera |
| 2023 Ram Promaster | Camera |
| 2023 Jeep Wagoneer | Camera |
| 2022 Ram Promaster | Camera |
| 2022 Dodge Durango | Camera |
| 2022 Jeep Wagoneer | Camera |
| 2022 Jeep Grand Wagoneer | Camera |
| 2022 Ram 3500 | Camera |
| 2022 Ram 1500 | Camera |
| 2021 Dodge Durango | Camera |
| 2023 Jeep Grand Cherokee | Camera |
| 2022 Jeep Compass | Camera |
| 2022 Chrysler Pacifica | Camera |
| 2023 Chrysler Pacifica | Camera |
| 2021 Chrysler Pacifica | Camera |
| 2022 Ram 2500 | Camera |
| Units affected | 1,033,433 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
When the rearview camera image does not display, the driver has less visibility behind the vehicle, increasing the risk of a crash while backing up. The warning sign is direct: the screen does not show the rearview image after shifting into reverse. Use mirrors and extra care until the software update is complete. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Grand Cherokee, Voyager, Grand Wagoneer, Compass, Promaster, Wagoneer, Durango, 3500, 1500, Pacifica, or 2500 is included in this Jeep recall.
- Contact a franchised Jeep dealer to schedule the free radio software update that fixes the rearview camera display problem.
- Ask whether the update is handled at the dealer or sent over the air before you schedule a visit.
- Bring the recall notice if Jeep mailed one. If not, reference recall number 24V436 when you call.
- Use extra care when backing up until the update is complete, and check behind the vehicle before reversing.
What happens at the repair
At the dealer, a Jeep technician updates the radio software, or the vehicle receives the same update over the air. The software update is free under the recall, and it corrects the radio software condition that can stop the rearview image from displaying. If you already paid for a related repair, FCA US asks owners to send the original receipt and/or other adequate proof of payment so the expense can be confirmed under its reimbursement practice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 13, 2024 | NHTSA published the recall |
|---|---|
| July 9, 2024 | Owner notification mailed |
| August 2, 2024 | Dealer notification began |
| August 2, 2024 | Dealer notification ended |
| August 2, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V436?
Recall 24V436 covers 1,033,433 2021-2023 Jeep, Chrysler, Dodge, and Ram vehicles with radio software that can stop the rearview camera image from displaying. The vehicles fail to meet Federal Motor Vehicle Safety Standard 111 for rear visibility. Dealers will update the radio software for free.
What should I do if my 2021-2023 Jeep, Chrysler, Dodge, or Ram vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V436. If it is, contact a franchised dealer for your vehicle brand and ask for recall 66B or 79B. The dealer will update the radio software, or the update will be completed over the air.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and FCA US says dealers will update the radio software or provide the over-the-air software update free of charge.
What is the safety risk?
The safety risk is reduced rear visibility when the rearview camera image does not display. That decreases the driver's view behind the vehicle and increases crash risk, especially when backing up. The fix is a free radio software update through the dealer or over the air.
When were owners notified about recall 24V436?
Owner notification letters were mailed beginning July 9, 2024. If you bought the vehicle used or did not receive a letter, check your VIN and reference recall 24V436, plus FCA recall numbers 66B or 79B, when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V436000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 24V436 |
| NHTSA recall # (full) | 24V436000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Remedy Instructions (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →