Recall 24V400 affects 2,401 2024 Kia EV9 SUVs for inadequate headliner impact protection. Repair is free at any franchised Kia dealer.
Kia is recalling 2,401 2024 EV9 vehicles because the headliner does not provide enough impact protection for passengers in a crash. The defect increases the risk of injury, and Kia dealers will complete the recall repair free of charge.
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What's wrong?
The headliner in a 2024 Kia EV9 is the finished panel above the seats, between passengers and the roof structure. It helps cover the roof hardware, but it also has a safety job: during an interior impact in a crash, it is supposed to absorb energy and reduce how hard a passenger's head contacts the ceiling area.
On affected EV9 Light vehicles, the headliner does not absorb enough impact energy to meet Federal Motor Vehicle Safety Standard 201 for occupant protection in interior impact. Kia traced the issue to insufficient impact absorption in a crash. The replacement headliner assembly is designed to meet that performance requirement.
There is no warning sign before failure. The headliner looks like an interior trim part, and an owner will not feel, hear, or see this crash-performance problem during normal driving.
Who's affected?
| 2024 Kia EV9 | body or structural component |
|---|---|
| Units affected | 2,401 |
Not every 2024 Kia EV9 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
The headliner impact protection is not adequate, which increases the risk of injury during a crash. There is no warning sign for this condition, so confirm whether your VIN is included and schedule the repair soon. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2024 Kia EV9 is included in this recall.
- Contact a franchised Kia dealer to schedule the free headliner impact-absorbing-plate replacement that addresses the interior impact protection issue.
- Bring the recall notice if you have it, and reference recall number 24V400 and Kia recall SC317 when you call.
- Call Kia customer service at 1-800-333-4542 with questions about scheduling or dealer availability.
- Drive with occupants properly belted until the repair is complete.
What happens at the repair
At the dealer, a Kia technician replaces the impact absorbing plates mounted on the headliner. The replacement parts and labor are free under the recall. If you already paid for a related headliner or interior impact protection repair, Kia's General Reimbursement Plan covers documented repair expenses. Bring receipts or prior repair paperwork to the service desk so Kia can review the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 4, 2024 | NHTSA published the recall |
|---|---|
| June 10, 2024 | Dealer notification began |
| June 10, 2024 | Dealer notification ended |
| July 30, 2024 | Owner notification mailed |
| July 31, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V400?
Recall 24V400 covers 2,401 2024 Kia EV9 vehicles whose headliner lacks adequate impact protection in a crash, which fails Federal Motor Vehicle Safety Standard 201. Kia dealers will replace the impact absorbing plates mounted on the headliner for free.
What should I do if my 2024 Kia EV9 is on this recall?
Check your VIN to confirm your specific EV9 is included in recall 24V400. If it is, contact a franchised Kia dealer to schedule replacement of the headliner-mounted impact absorbing plates. Reference recall 24V400 and Kia recall SC317 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Kia's remedy says dealers will replace the impact absorbing plates mounted on the headliner free of charge. Parts and labor are covered at any franchised Kia dealer.
What is the safety risk?
The safety risk is higher injury risk during a crash. Kia says the headliner does not adequately protect passengers from impact, so the dealer repair replaces the headliner-mounted impact absorbing plates to restore the required interior impact protection.
When were owner letters mailed for the Kia EV9 recall?
Kia mailed owner notification letters on July 30, 2024. If you bought the EV9 used or never received a letter, check your VIN and call Kia customer service at 1-800-333-4542 or a franchised Kia dealer with recall 24V400 and Kia recall SC317.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V400000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 24V400 |
| NHTSA recall # (full) | 24V400000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →