Recall 24V398 covers 972 2025 Mack trucks for defective drag links. Do not drive. Free inspection and repair at any franchised Mack dealer.
A sudden loss of steering control increases the risk of a crash, and there is no warning sign before it happens. Do not drive the truck, even for short trips. If it needs to move, ask the dealer about towing. Repair is free at any franchised Mack dealer.
Mack is recalling 972 2025 Anthem (An), Te, and Granite (Gr) trucks under recall 24V398 because the drag link can contain an improperly heat-treated ball stud that can fail, resulting in sudden loss of steering control and increased crash risk. Do not drive these trucks until a Mack dealer completes the free repair.
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What's wrong?
The drag link on these 2025 Mack Anthem (An), Te, and Granite (Gr) trucks is part of the steering linkage. It connects steering movement from the steering gear to the front wheels, so the wheels turn when the driver turns the steering wheel. Inside that connection is a ball stud, a hardened pivot point that lets the linkage move while holding the steering path together.
On affected trucks, the supplier mixed experimental, improperly hardened ball studs with production-ready parts. That heat treatment problem means the ball stud does not have the required strength. If it breaks during operation, the drag link connection fails and the driver can suddenly lose steering control, the safety risk identified in NHTSA campaign 24V398.
There is no warning sign before failure. Because the failure affects steering control, Mack instructed owners not to drive these trucks until the repair is complete.
Who's affected?
Covers Anthem (An), Te, and Granite (Gr) models from 2025, all tied to the same steering linkage rod part.
| 2025 Mack Anthem (An) | steering linkage |
|---|---|
| 2025 Mack Te | steering linkage |
| 2025 Mack Granite (Gr) | steering linkage |
| Units affected | 972 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A sudden loss of steering control increases the risk of a crash, and there is no warning sign before it happens. Do not drive the truck, even for short trips. If it needs to move, ask the dealer about towing. Repair is free at any franchised Mack dealer.
What should I do?
- Check your VIN to confirm your 2025 Mack Anthem (An), Te, or Granite (Gr) is included in this recall.
- Do not drive the truck until the drag-link repair is complete.
- Arrange a tow if the truck must be moved to the dealer; do not drive it there yourself.
- Contact a franchised Mack dealer to schedule the free drag-link inspection and replacement that fixes the ball-stud issue tied to sudden steering loss.
- Bring the recall notice if Mack mailed one. If not, reference recall number 24V398 when you call.
- Call Mack customer service at 1-800-866-1177 with questions about recall number 24V398.
What happens at the repair
Do not drive the truck until the recall remedy is complete. At the dealer, a Mack technician inspects the drag links and replaces them as needed. Parts and labor are covered under the recall. If you already paid out of pocket for a related drag link repair before the recall notice, Mack's standard reimbursement plan covers documented expenses. Bring the repair invoice and payment records to the service desk or contact Mack customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 4, 2024 | NHTSA published the recall |
|---|---|
| June 11, 2024 | Dealer notification began |
| June 11, 2024 | Dealer notification ended |
| June 20, 2024 | Owner notification mailed |
| August 2, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 2, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V398?
NHTSA campaign 24V398 covers 972 2025 Mack Anthem (An), Te, and Granite (Gr) trucks with a drag link ball stud that was not heat-treated correctly. Do not drive the truck until a Mack dealer completes the drag link inspection and any needed replacement for free.
What should I do if my 2025 Mack Anthem (An), Te, or Granite (Gr) is on this recall?
Check your VIN to confirm whether your specific truck is included in recall 24V398. If it is included, do not drive it. Contact a franchised Mack dealer or Mack customer service at 1-800-866-1177, ask about towing, and reference Mack recall number SC0465.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mack dealers will inspect the drag link and replace it as needed free of charge under recall 24V398.
What does 'do not drive' mean for this Mack recall?
Do not drive the truck until the dealer completes the remedy. The drag link ball stud can fail and cause a sudden loss of steering control, which increases crash risk. If the truck has to move, ask the Mack dealer about towing before scheduling service.
When were owners notified about recall 24V398?
Mack mailed owner notification letters on June 20, 2024. If you bought the truck used or never received a letter, the VIN still decides whether recall 24V398 applies. Check your VIN, then contact a franchised Mack dealer if your truck is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V398000 |
|---|---|
| Mack customer service | 1-800-866-1177 |
| NHTSA recall # | 24V398 |
| NHTSA recall # (full) | 24V398000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →