Recall 24V396 affects 3,502 2025 Volvo Vn, Vhd, and Vnre (Electric) trucks for drag link failure. Do not drive. Free repair at a franchised Volvo dealer.
A sudden loss of steering control increases the risk of a crash. There is no warning sign before this happens. Do not drive the vehicle, even for short trips. If it has to move, ask the dealer about towing before the repair. Repair is free at any franchised Volvo dealer.
Volvo is recalling 3,502 2025 Vn, Vhd, and Vnre (Electric) trucks under recall 24V396 because the drag link can have an improperly heat-treated ball stud that can fail and cause a sudden loss of steering control. Do not drive an included truck until a Volvo dealer completes the free repair.
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What's wrong?
The drag link on 2025 Volvo Vn, Vhd, and Vnre (Electric) trucks is part of the steering linkage. It connects steering movement from the steering gear to the front wheels, so the wheels turn when the driver turns the wheel. Inside that linkage, a ball stud lets the joint move while holding the steering connection together under load.
On these trucks, the drag link contains a ball stud that was not heat-treated correctly. The supplier mixed experimental ball studs with production-ready parts, and those parts were shipped for vehicle assembly. An improperly hardened ball stud can break during operation. If that happens, the steering linkage loses its connection and the driver loses steering control.
There is no warning sign before failure. Do not drive the truck until the repair is complete. The corrected part uses a properly heat-treated ball stud in the replacement link rod.
Who's affected?
Covers three Volvo truck models that use the same steering linkage component.
| 2025 Volvo Vn | steering linkage |
|---|---|
| 2025 Volvo Vhd | steering linkage |
| 2025 Volvo Vnre (Electric) | steering linkage |
| Units affected | 3,502 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A sudden loss of steering control increases the risk of a crash. There is no warning sign before this happens. Do not drive the vehicle, even for short trips. If it has to move, ask the dealer about towing before the repair. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm your 2025 Volvo Vn, Vhd, or Vnre (Electric) truck is included in this recall.
- Do not drive the truck until the drag-link inspection and repair is complete.
- Arrange a tow if the truck has to be moved to the dealer; do not drive it there yourself.
- Contact your nearest franchised Volvo dealer to schedule the free drag-link inspection and replacement that fixes the ball-stud failure risk.
- Bring the recall notice if Volvo mailed one. If not, reference recall number 24V396 when you call.
- Call Volvo customer service at 1-800-528-6586 with questions about recall RVXX2402.
What happens at the repair
At the dealer, a Volvo technician inspects the drag links and replaces them if the inspection shows they need replacement. Do not drive the truck until this repair is complete. Parts and labor are free under the recall. If you already paid out of pocket for a related drag link repair before the recall repair, Volvo's standard reimbursement plan covers documented expenses. Bring receipts and repair paperwork to the service desk or contact Volvo Trucks customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 4, 2024 | NHTSA published the recall |
|---|---|
| June 11, 2024 | Dealer notification began |
| June 11, 2024 | Dealer notification ended |
| June 20, 2024 | Owner notification mailed |
| August 2, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 2, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V396?
Recall 24V396 covers 3,502 2025 Volvo Vn, Vhd, and Vnre (Electric) trucks with a drag-link ball stud that can fail from improper heat treatment. Do not drive the truck until a Volvo dealer completes the inspection and any needed drag-link replacement for free.
What should I do if my 2025 Volvo Vn, Vhd, or Vnre (Electric) is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V396. If it is included, do not drive it to the dealer. Call a franchised Volvo dealer, reference recall 24V396, and ask about towing or other instructions before the truck moves.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volvo dealers will inspect the drag link and replace it as needed free of charge. The free repair applies regardless of where you bought the truck.
What does do not drive mean for recall 24V396?
Do not drive means the truck should stay parked until the recall repair is complete. The defect involves a drag-link ball stud that can fail and cause sudden loss of steering control. If the truck must move, ask the Volvo dealer about towing before you schedule service.
When were owners notified about recall 24V396?
Volvo mailed owner notification letters on June 20, 2024. If you never received a letter, your VIN still decides whether this recall applies. Used trucks, recently purchased trucks, and trucks with address changes still need a VIN check before service is scheduled.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V396000 |
|---|---|
| Volvo customer service | 1-800-528-6586 |
| NHTSA recall # | 24V396 |
| NHTSA recall # (full) | 24V396000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →