Recall 24V391 affects 84 2023 Nissan Ariya vehicles for front traction motor oil leaks and power loss. Repair is free at any franchised Nissan dealer.
Nissan is recalling 84 2023 Ariya vehicles under recall 24V391 because damaged O-rings inside the electric front traction motor can leak oil and trigger an unexpected loss of drive power. Nissan dealers will complete the recall repair free of charge, addressing a crash risk tied to sudden power loss.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The front traction motor on the 2023 Nissan Ariya is the electric drive motor that turns electrical power into movement at the front wheels. It uses internal seals called O-rings to keep oil inside the motor assembly, where that oil helps protect moving and electrical components.
On affected Ariyas, those O-rings were damaged during traction motor assembly. Once the seal is damaged, oil can leak inside the motor instead of staying contained. That leak can lead to abnormal wear, debris buildup, and abnormal electrical current flow. If that happens, the vehicle can lose drive power unexpectedly.
The warning sign is on the vehicle information display. Nissan says the malfunction indicator lamp, along with the message "Restart is prohibited," will illuminate if the condition occurs.
Who's affected?
| 2023 Nissan Ariya | electric propulsion system |
|---|---|
| Units affected | 84 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific crossover.
What's the safety risk?
An unexpected loss of drive power can leave the Ariya unable to respond normally in traffic and increases the risk of a crash. If the defect happens, the Malfunction Indicator Lamp and a "Restart is prohibited" warning appear in the vehicle display. Pull over safely, contact a Nissan dealer, and schedule the repair soon. Repair is free at any franchised Nissan dealer.
What should I do?
- Check your VIN to confirm your 2023 Nissan Ariya is included in this recall.
- Contact a franchised Nissan dealer to schedule the free front traction motor assembly replacement that fixes the internal oil leak risk and unexpected loss of drive power.
- Bring the recall notice if you have it. If not, reference recall number 24V391 when you call.
- Drive cautiously until the repair is complete, and ask the dealer about towing if the vehicle loses drive power.
- Call Nissan customer service at 1-800-867-7669 if the dealer cannot schedule the repair or you need help with recall R24A3.
What happens at the repair
At the dealer, a Nissan technician replaces the front traction motor assembly covered by recall 24V391. That assembly contains the electric drive components tied to the internal oil leak described in the recall. Parts and labor are covered. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the subject 2023 Ariya vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 3, 2024 | NHTSA published the recall |
|---|---|
| June 4, 2024 | Dealer notification began |
| July 19, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 19, 2024 | Interim owner notification (was planned for this date) |
| July 26, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V391?
Recall 24V391 covers 84 2023 Nissan Ariya vehicles with electric front traction motor O-rings at risk of assembly damage. The defect can cause an internal oil leak and an unexpected loss of drive power, increasing crash risk. Nissan dealers will replace the front traction motor assembly for free.
What should I do if my 2023 Nissan Ariya is on this recall?
Check your VIN to confirm your specific Ariya is included in recall 24V391. If it is, contact a franchised Nissan dealer to schedule the front traction motor assembly replacement. Reference recall number 24V391 or Nissan recall number R24A3 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Nissan's remedy says dealers will replace the front traction motor assembly free of charge. Use a franchised Nissan dealer for the recall repair.
Is it safe to drive my 2023 Nissan Ariya before the repair?
NHTSA campaign 24V391 does not include a do-not-drive order. The stated risk is an unexpected loss of drive power, which increases crash risk. If your VIN is included, schedule the free Nissan dealer repair and ask the service desk about any driving guidance for your vehicle.
What if I bought my Nissan Ariya used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2023 Ariya is included, then contact a franchised Nissan dealer and reference recall 24V391 or Nissan recall number R24A3.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V391000 |
|---|---|
| Nissan customer service | 1-800-867-7669 |
| NHTSA recall # | 24V391 |
| NHTSA recall # (full) | 24V391000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →