Recall 24V385 affects 28 2017, 2022 Vicinity VI33 and VI35 CNG buses for leaking low-pressure hoses. Do not drive. Free repair once Vicinity opens it.
A compressed natural gas leak can lead to a fire or explosion and increase the risk of injury. Do not drive or keep the vehicle in service until the final remedy is available. If it must be moved, contact Vicinity or the dealer for instructions. Repair will be free at any franchised Vicinity dealer once Vicinity opens it.
Vicinity is recalling 28 2017, 2022 VI33 and VI35 CNG buses under recall 24V385 because low-pressure CNG hoses and fittings are insufficient and can leak. Do not drive these buses; a compressed natural gas leak can result in a fire or explosion, and the dealer repair will be free once Vicinity opens the final remedy.
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What's wrong?
On the 2017, 2022 Vicinity VI33 and VI35 CNG buses, the low-pressure CNG hose carries compressed natural gas from the reducer area toward the engine fuel filter inlet. The fittings seal that fuel path so gas reaches the engine instead of escaping in the engine bay. This hose is supposed to be compatible with CNG service and the vibration, heat, and routing in that area.
On affected buses, the hose and fittings installed in the engine bay do not meet the required CNG vehicle standard. Vicinity's investigation found chafing, cracks, and fine rubber debris in a hose that was removed and tested. The supplier also confirmed the hose and fittings were not compliant and not for CNG use. That mismatch lets the low-pressure fuel line wear and leak.
There is no warning sign before failure. A CNG smell or visible hose damage still needs immediate service attention, but the recall filing does not identify a reliable symptom that appears before the hose leaks.
Who's affected?
Covers the VI33 and VI35 bus lines from separate model years, with the same fuel-system component listed for both.
| 2017 Vicinity VI33 | fuel system |
|---|---|
| 2022 Vicinity VI35 | fuel system |
| Units affected | 28 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
A compressed natural gas leak can lead to a fire or explosion and increase the risk of injury. Do not drive or keep the vehicle in service until the final remedy is available. If it must be moved, contact Vicinity or the dealer for instructions. Repair will be free at any franchised Vicinity dealer once Vicinity opens it.
What should I do?
- Check your VIN to confirm your 2017 or 2022 Vicinity VI33 or VI35 bus is included in this recall.
- Do not drive the bus; remove it from service until Vicinity opens the final repair.
- Arrange a tow if the bus has to be moved; do not drive it to the dealer yourself.
- Contact a franchised Vicinity dealer and ask when the free low-pressure CNG hose replacement for the fuel leak risk opens.
- Call Vicinity customer service at 1-604-607-4000 with questions and reference recall number 24V385.
- Keep any Vicinity notice with the bus records for the dealer visit.
What happens at the repair
Until the final remedy is available, keep the bus out of service. Once Vicinity opens the final repair, a Vicinity technician will replace the low pressure CNG hoses, free under the recall. Parts and labor are covered. Vicinity uses the manufacturer's standard reimbursement plan for this campaign, so owners who already paid for related CNG hose repairs should keep documentation and ask Vicinity customer service or the service desk how to submit a claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 30, 2024 | NHTSA published the recall |
|---|---|
| June 17, 2024 | Dealer notification began |
| June 17, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 17, 2024 | Interim owner notification (was planned for this date) |
| June 28, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V385?
Recall 24V385 covers 28 2017 Vicinity VI33 and 2022 Vicinity VI35 CNG buses with low-pressure CNG hoses and fittings that can leak. A compressed natural gas leak can result in a fire or explosion. Vicinity dealers will replace the hoses for free once the final remedy opens.
What should I do if my 2017, 2022 Vicinity VI33 or VI35 is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V385. If it is, remove the vehicle from service and contact a franchised Vicinity dealer or Vicinity customer service at 1-604-607-4000. Do not drive it until the recall repair is complete.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Vicinity dealers will replace the low-pressure CNG hoses free of charge once the final remedy becomes available.
What does do not drive mean for this Vicinity bus recall?
Do not drive the bus or keep it in passenger service until the dealer completes the recall repair. The issue involves compressed natural gas hoses and fittings that can leak, creating a fire or explosion risk. Ask Vicinity or the dealer about next steps if the vehicle has to move.
When will Vicinity notify owners about recall 24V385?
Vicinity mailed interim owner letters on August 1, 2024, to warn owners about the safety risk. A second notice will be sent once the final repair is available. Until then, remove affected buses from service and keep the Vicinity recall number CA-000-054 handy when calling.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V385000 |
|---|---|
| Vicinity customer service | 1-604-607-4000 |
| NHTSA recall # | 24V385 |
| NHTSA recall # (full) | 24V385000 |
Source documents
-
Download Owner Notice (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →