Recall 24V382 affects 41 Driverge-modified 2023-2024 Ford T-350 vehicles with foldaway seat recliners that fail to latch. Repair is free at a franchised Ford dealer.
Driverge is recalling 41 2023-2024 Ford T-350 vehicles under recall 24V382 because the GO-ES Space Saver Foldaway Seat recliner mechanism can fail to engage when the seat back is fully reclined. The seat back can release under shoulder-belt force in a crash, increasing injury risk, and a Ford dealer will complete the free repair.
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What's wrong?
The GO-ES Spacesaver Foldaway Seat in the 2023-2024 Driverge Ford T-350 is designed to fold out for use, then lock its seat back in position. The recliner mechanism is the latch system that holds the backrest angle. The seat belt anchor points depend on that locked structure to hold the occupant in place under belt load.
On affected vans, the recliner mechanism does not stay engaged when the seat back is fully reclined. Under a high load on the shoulder portion of the seat belt, the seat back cushion can disengage from the dump mechanism, the release system that lets the seat fold. That means the seat and belt anchorage system do not perform as required.
The warning sign described for owners is the seat back cushion disengaging from the dump mechanism under shoulder-belt load. If the seat back does not stay locked, the seat needs dealer inspection before passenger use.
Who's affected?
The 2023 and 2024 Ford T-350 conversions share the same GO-ES Spacesaver foldaway seat assembly.
| 2024 Driverge Ford T-350 | seat assembly |
|---|---|
| 2023 Driverge Ford T-350 | seat assembly |
| Units affected | 41 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023-2024 Driverge Ford T-350 van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
During a crash, a high load on the shoulder belt can let the seat back release, increasing injury risk. The year and model are not enough; confirm the VIN, then schedule the recall repair soon if included. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Driverge Ford T-350 is included in this recall.
- Contact a franchised Ford dealer to schedule the free seat inspection and repair that addresses the seat-back release risk in this recall.
- Bring the recall notice if Driverge mailed one. Reference recall number 24V382 when you call.
- Call Driverge customer service at 1-330-861-1118 with questions, or Freedman customer service at 1-800-443-4540 for seat-equipment questions.
- Avoid using the affected foldaway seat until the inspection and repair are complete.
What happens at the repair
At the dealer, a Ford technician coordinates with Driverge and Freedman to inspect the GO-ES Space Saver Foldaway Seats and repair the seats as needed. The recall repair is free, with parts and labor covered. Freedman Seating Company will reimburse repair costs related to this recall when the remedy was completed before owner notification. If you already paid for this seat repair, contact Driverge or Freedman customer service with documentation for the completed work so they can handle the reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 30, 2024 | NHTSA published the recall |
|---|---|
| June 6, 2024 | Dealer notification began |
| June 6, 2024 | Interim owner notification (was planned for this date) |
| June 13, 2024 | Dealer notification ended |
| July 29, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V382?
Recall 24V382 covers 41 2023-2024 Driverge Ford T-350 vehicles equipped with certain GO-ES Space Saver Foldaway Seats. The recliner mechanism can fail to engage when fully reclined, so the seat back can release under shoulder-belt force during a crash.
What should I do if my 2023-2024 Driverge Ford T-350 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V382. If it is, contact Driverge customer service at 1-330-861-1118 or Freedman customer service at 1-800-443-4540 for seat inspection and repair instructions.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the recalled defect at no cost. Driverge will work with the equipment manufacturer to inspect and repair the GO-ES Space Saver Foldaway Seats free of charge.
What is the safety risk?
The safety risk is seat-back release during a crash. If the shoulder belt puts force on a seat back whose recliner mechanism is not engaged, the seat back can release, increasing the risk of injury.
When were owners notified about recall 24V382?
Driverge mailed owner notification letters on July 29, 2024. If you bought the vehicle used or never received a letter, check your VIN and reference recall 24V382 when you contact Driverge or Freedman.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V382000 |
|---|---|
| Driverge customer service | 1-330-861-1118 |
| NHTSA recall # | 24V382 |
| NHTSA recall # (full) | 24V382000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →