Recall 24V370 affects 854 2010-2020 Starcraft Bus Quest, Prodigy, and Starcraft Rondak school buses for weak roof-panel joints. Free repair at franchised Starcraft Bus dealers.
Starcraft Bus is recalling 854 2010-2020 Quest, Prodigy, and Starcraft Rondak school buses because the exterior front roof panel was made with inadequate joint strength and fails FMVSS 221. In a crash, the roof panel can separate and increase injury risk; the Starcraft Bus dealer repair will be free once available.
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What's wrong?
The exterior front roof panel on 2010-2020 Starcraft Bus Quest, Prodigy, and Starcraft Rondak school buses is the outer roof section at the front of the bus body. Its job is to stay firmly attached to the surrounding roof and pillar structure so the bus body meets the federal school bus body joint strength standard.
On affected buses, the joint for that front roof panel was built with inadequate strength. During compliance testing, the panel joint did not meet the required body-joint standard, so the issue is with how strongly the roof panel is attached, not with a driver control or engine part.
There is no warning sign before failure. An owner or driver is not expected to hear, feel, or see a symptom that confirms the joint strength problem during normal use.
Who's affected?
Quest and Prodigy are included across the 2010-2020 model-year span; Starcraft Rondak is included for 2013.
| 2016 Starcraft Bus Quest | body structure |
|---|---|
| 2020 Starcraft Bus Prodigy | body structure |
| 2015 Starcraft Bus Quest | body structure |
| 2013 Starcraft Bus Prodigy | body structure |
| 2017 Starcraft Bus Quest | body structure |
| 2016 Starcraft Bus Prodigy | body structure |
| 2019 Starcraft Bus Prodigy | body structure |
| 2010 Starcraft Bus Quest | body structure |
| 2010 Starcraft Bus Prodigy | body structure |
| 2019 Starcraft Bus Quest | body structure |
| 2013 Forest River Bus Starcraft Rondak | body structure |
| 2020 Starcraft Bus Quest | body structure |
| 2011 Starcraft Bus Quest | body structure |
| 2014 Starcraft Bus Quest | body structure |
| 2012 Starcraft Bus Quest | body structure |
| 2013 Starcraft Bus Quest | body structure |
| 2011 Starcraft Bus Prodigy | body structure |
| 2012 Starcraft Bus Prodigy | body structure |
| 2014 Starcraft Bus Prodigy | body structure |
| 2015 Starcraft Bus Prodigy | body structure |
| 2017 Starcraft Bus Prodigy | body structure |
| 2018 Starcraft Bus Prodigy | body structure |
| 2018 Starcraft Bus Quest | body structure |
| Units affected | 854 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In a crash, a school bus roof panel with weak joint strength can separate and increase injury risk. There is no warning sign before failure. Until the recall work is done, use the bus cautiously and schedule service with the dealer. Repair will be free at any franchised Starcraft Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2020 Starcraft Bus Quest, Prodigy, or Starcraft Rondak is included in this recall.
- Check your records for the Forest River owner letter before scheduling service.
- Contact a franchised Starcraft Bus dealer to ask when the free exterior front roof section repair can be scheduled.
- Reference recall number 24V370 when you call so the dealer can match the roof-panel joint-strength repair to the bus.
- Call Starcraft Bus customer service at 1-800-348-7440 with questions about the recall or the repair path.
What happens at the repair
Once the dealer repair is available, a Starcraft Bus technician will secure the exterior front roof section at no charge under recall 24V370. The work addresses the roof panel joint area, where the recalled buses were built with inadequate joint strength. Parts and labor are covered. If you paid out-of-pocket for this repair before the recall notice, the manufacturer's standard reimbursement plan applies to documented expenses. Bring repair invoices or other paperwork to the service desk so the dealer can route the claim correctly.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 28, 2024 | NHTSA published the recall |
|---|---|
| July 31, 2024 | Owner notification mailed |
| August 16, 2024 | Dealer notification began |
| August 16, 2024 | Dealer notification ended |
| August 16, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V370?
Recall 24V370 covers 854 2010-2020 Starcraft Bus Quest, Prodigy, and Starcraft Rondak school buses with inadequate exterior front roof panel joint strength. The condition fails Federal Motor Vehicle Safety Standard number 221. Dealers will secure the exterior front roof section for free.
What should I do if my 2010-2020 Starcraft Bus Quest, Prodigy, or Starcraft Rondak is on this recall?
Check your VIN to confirm your specific school bus is included in recall 24V370. If it is, contact a franchised Starcraft Bus dealer to schedule the exterior front roof section repair. Reference recall number 24V370 and Forest River recall number 05-1782 when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost to owners, and Forest River says dealers will secure the exterior front roof section free of charge. Parts and labor are covered at a franchised Starcraft Bus dealer.
What is the safety risk?
The safety risk is crash related. A school bus roof panel with inadequate joint strength can separate during a crash, which increases injury risk. The repair path is to have the dealer secure the exterior front roof section for free.
When were owners notified about this Starcraft Bus recall?
Forest River mailed owner notification letters on July 31, 2024. If you operate or bought one of these school buses and never received a letter, check your VIN, then call a franchised Starcraft Bus dealer or Forest River customer service at 1-800-348-7440.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V370000 |
|---|---|
| Starcraft Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 24V370 |
| NHTSA recall # (full) | 24V370000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →