Recall 24V362 covers 1,128 2020-2024 Altec Aerial Device units for feeder tube damage, oil leaks, and uncontrolled boom movement. Altec repairs it free.
Altec is recalling 1,128 2020-2024 Aerial Device units, including LR7 and LR8 equipment, because a hydraulic cylinder feeder tube routed near the cylinder rest bracket can become damaged and leak oil. That oil leak can lead to uncontrolled boom movement and increase the risk of injury; Altec will inspect the hose routing and repair affected units free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The hydraulic cylinder on 2020-2024 Altec Aerial Device units powers the boom sections on LR7 and LR8 aerial devices. Pressurized oil moves through the cylinder and its feeder tube so the boom can raise, lower, and hold position. That feeder tube needs clear space around nearby brackets while the boom rests and moves.
On affected units, the feeder tube routed near the cylinder rest bracket contacts the bracket on the lower boom. That contact wears or damages the tube, then oil leaks from the hydraulic system. With hydraulic oil escaping, the cylinder can lose controlled movement and the boom can move in an uncontrolled way.
Operators or service crews have a warning sign to look for during preventive maintenance or the preoperational inspection. Contact between the feeder tube and the bracket, or oil leaking at the cylinder feeder tube, points to the defect.
Who's affected?
Covers five model years of Altec Aerial Device vehicles using the same boom/crane/ladder hydraulic cylinder.
| 2024 Altec Aerial Device | Boom/crane/ladder |
|---|---|
| 2022 Altec Aerial Device | Boom/crane/ladder |
| 2023 Altec Aerial Device | Boom/crane/ladder |
| 2021 Altec Aerial Device | Boom/crane/ladder |
| 2020 Altec Aerial Device | Boom/crane/ladder |
| Units affected | 1,128 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Uncontrolled boom movement can injure people near the aerial device. Preventive maintenance or preoperational inspection can show feeder tube contact with the bracket or an oil leak at the cylinder feeder tube. Stop using the equipment if those signs appear and schedule the recall repair. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2020-2024 Altec Aerial Device is included in this recall.
- Contact a franchised Altec dealer to schedule the free cylinder rest pad replacement and feeder tube check that addresses oil leaks and uncontrolled boom movement.
- Bring the recall notice if Altec mailed one. If not, reference recall number 24V362 when you call.
- Avoid operating the boom if hydraulic oil is visible near the cylinder rest bracket or the boom does not stay controlled.
- Call Altec customer service at 1-877-462-5832 with questions about the repair.
What happens at the repair
At the dealer, an Altec technician replaces the cylinder rest pad and replaces the hydraulic cylinder feeder tube if inspection shows it is needed. The recall repair is free, with parts and labor covered. Altec's warranty policy also covers reimbursement for pre-notice repairs tied to this recall. If you already paid for this condition, contact Altec customer service and reference recall CSN-3142.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 23, 2024 | NHTSA published the recall |
|---|---|
| July 19, 2024 | Owner notification mailed |
| July 22, 2024 | Dealer notification began |
| July 22, 2024 | Dealer notification ended |
| July 22, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V362?
Recall 24V362 covers 1,128 2020-2024 Altec Aerial Device units, including LR7 and LR8 aerial devices. A hydraulic cylinder feeder tube routed near the cylinder rest bracket can become damaged, leak oil, and cause uncontrolled boom movement. Altec will replace the cylinder rest pad and feeder tube if needed for free.
What should I do if my 2020-2024 Altec Aerial Device is on this recall?
Check your VIN to confirm whether your specific unit is included in recall 24V362. If it is, contact Altec customer service at 1-877-462-5832 and reference Altec recall number CSN-3142. Altec will replace the cylinder rest pad and feeder tube if needed for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Altec says it will replace the cylinder rest pad and the feeder tube if needed free of charge. Use recall number 24V362 or Altec number CSN-3142 when arranging service.
What is the safety risk?
The safety risk is uncontrolled boom movement. Altec says the hydraulic cylinder feeder tube can become damaged and leak oil, which can lead to boom movement the operator does not control. That condition increases the risk of injury until the affected parts are inspected and repaired.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V362000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 24V362 |
| NHTSA recall # (full) | 24V362000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →