Recall 24V355 affects 9 Prime-Time-modified 2023-2024 Ford Transit Conversion vehicles for a foldaway-seat recliner defect. Repair is free at a franchised Ford dealer.
Prime-Time is recalling 9 2023-2024 Ford Transit Conversion vehicles under recall 24V355 because certain GO-ES Space Saver Foldaway Seats have a recliner mechanism that can fail to engage when the seat back is fully reclined. The seat back can release when force is applied to the shoulder belt in a crash, increasing injury risk; a Ford dealer will complete the free repair, with Prime-Time handling recall questions.
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What's wrong?
The Freedman GO ES Space Saver Foldaway Recline seat in the 2023-2024 Prime-Time Ford Transit Conversion is a foldaway passenger seat with a recliner mechanism. That mechanism locks the seat back in position, and the seat belt anchorages depend on the seat structure holding steady when belt loads are applied.
On affected vans, the recliner mechanism was welded using an incorrect process, and the welding fixtures were not used properly. That left the recliner mechanism located incorrectly relative to the seat back stop. When the seat back is fully reclined, the recliner does not engage as designed, so the seat back moves forward under shoulder belt load instead of staying locked.
There is no warning sign before failure. The issue is tied to how the recliner mechanism was built, so an owner should not rely on noise, looseness, or normal seat operation to confirm whether the seat is included.
Who's affected?
Covers the same Ford Transit Conversion seat assembly across the 2023 and 2024 model years.
| 2023 Prime-Time Ford Transit Conversion | seat assembly |
|---|---|
| 2024 Prime-Time Ford Transit Conversion | seat assembly |
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the seat back releases when force is applied to the shoulder belt, the seat can move out of position and increase injury risk during a crash. No warning sign is listed for owners, so confirm the repair and schedule service soon if your VIN is included. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Prime-Time Ford Transit Conversion is included in this recall.
- Contact a franchised Ford dealer to schedule the free seat inspection and repair that fixes the foldaway seat recliner that fails to engage.
- Bring the recall notice if Prime-Time mailed one. If not, reference recall number 24V355 when you call.
- Avoid using the affected foldaway seat until the repair is complete, especially with the seat back fully reclined.
- Call Prime-Time customer service at 1-574-293-9191 with questions about this upfitter recall.
What happens at the repair
At the dealer, a Ford technician inspects the GO-ES Space Saver Foldaway Seat and repairs the seat components covered by recall 24V355 when the inspection shows work is needed. The recall repair is free, with parts and labor covered. Freedman provides reimbursement for repairs related to this recall at no cost to the vehicle manufacturer, dealer, or owner. If you already paid for a related seat repair, bring the repair paperwork and ask the service desk or Prime-Time customer service how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 21, 2024 | NHTSA published the recall |
|---|---|
| May 22, 2024 | Dealer notification began |
| May 24, 2024 | Dealer notification ended |
| May 27, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V355?
Recall 24V355 covers 9 2023-2024 Prime-Time Ford Transit Conversion vehicles equipped with certain GO-ES Space Saver Foldaway Seats. The seat recliner mechanism can fail to engage when fully reclined. Prime-Time dealers will inspect and repair the seat for free.
What should I do if my 2023-2024 Prime-Time Ford Transit Conversion is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V355. If it is, contact a franchised Ford dealer or Prime-Time customer service at 1-574-293-9191 to arrange the seat inspection and repair. Reference recall number 24V355 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Prime-Time says dealers will inspect and repair the affected seat as necessary free of charge.
What is the safety risk in recall 24V355?
The safety risk is that the seat back can release when force is applied to the shoulder belt. In a crash, that reduces how the seat and belt restrain the occupant and increases injury risk. The free dealer repair addresses the seat recliner issue.
When were owners notified about recall 24V355?
Prime-Time mailed owner notification letters on May 27, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your exact Ford Transit Conversion is included, then call the dealer with recall number 24V355.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V355000 |
|---|---|
| Prime-Time customer service | 1-574-293-9191 |
| NHTSA recall # | 24V355 |
| NHTSA recall # (full) | 24V355000 |
Source documents
-
Download Recall Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →