Recall 24V344 affects 79,965 2021-2023 Volkswagen ID.4 vehicles for display software failures. Repair is free at any franchised Volkswagen dealer.
Volkswagen is recalling 79,965 2021-2023 ID.4 vehicles because a software issue can leave the center display or instrument panel display blank or restarting. Lost speedometer information or rearview camera images increase crash risk, and Volkswagen dealers will install the software update free of charge.
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What's wrong?
The control unit/infotainment module in the 2021-2023 Volkswagen ID.4 runs the center display and the instrument panel display. Those screens are not just entertainment hardware. They show driver information, including speedometer information, and they also display the rearview camera image when backing up.
On affected ID.4 vehicles, certain software characteristics in earlier software versions can keep the center display or dashboard display from booting, or make the screens reset while the vehicle is in use. When that happens, the driver loses the normal display view until the system returns. The problem comes from the software in the module, not from a broken screen, and the repair is updated software with bug fixes and stability improvements.
There is no warning sign before failure. The screen problem happens when the software fails to boot correctly or resets during use, so the first thing an owner notices is the missing or restarting display.
Who's affected?
Spans the 2021, 2022, and 2023 model years, with software tied to the infotainment module, back-over display, and instrument-panel readout.
| 2022 Volkswagen ID.4 | Software |
|---|---|
| 2022 Volkswagen ID.4 | Software |
| 2022 Volkswagen ID.4 | instrument panel |
| 2023 Volkswagen ID.4 | Software |
| 2023 Volkswagen ID.4 | Software |
| 2023 Volkswagen ID.4 | instrument panel |
| 2021 Volkswagen ID.4 | Software |
| 2021 Volkswagen ID.4 | Software |
| 2021 Volkswagen ID.4 | instrument panel |
| Units affected | 79,965 |
| Field incidents | NHTSA has logged 354 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Critical display failures hide vehicle speed or the rearview camera image, which increases the risk of a crash. There is no warning sign before this display issue, so reduce distractions, use extra care while backing, and schedule the software update soon. Repair is free at any franchised Volkswagen dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Volkswagen ID.4 is included in this recall.
- Contact your nearest franchised Volkswagen dealer to schedule the free software update that fixes display resets and loss of speedometer or rearview camera information.
- Bring the recall notice if Volkswagen sent one, and reference recall number 24V344 and Volkswagen recall 919A when you call.
- Avoid relying on a blank or resetting display. Stop in a safe place if the speedometer or rearview camera image drops out.
- Call Volkswagen customer service at 1-800-893-5298 with questions about the recall or dealer scheduling.
What happens at the repair
At the dealer, a Volkswagen technician updates the vehicle software that controls the center display and instrument panel display. The recall repair is available now, and parts and labor are covered under the recall. The update is meant to stop the displays from failing to boot or resetting, which affects speedometer information and the rearview camera image. If you already paid for a related software or display repair before the recall notice, ask Volkswagen customer service for the reimbursement plan and what documentation it requires.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 15, 2024 | NHTSA published the recall |
|---|---|
| May 17, 2024 | Dealer notification began |
| May 17, 2024 | Dealer notification ended |
| December 20, 2024 | Owner notification mailed |
| December 31, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 31, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V344?
Recall 24V344 covers 79,965 2021-2023 Volkswagen ID.4 vehicles with a software issue that can keep the center display or instrument panel display from booting, or cause it to reset. Volkswagen dealers will update the vehicle software for free.
What should I do if my 2021-2023 Volkswagen ID.4 is on this recall?
Check your VIN to confirm your specific ID.4 is included in recall 24V344. If it is, contact a franchised Volkswagen dealer to schedule the free software update. Reference Volkswagen recall number 919A when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volkswagen dealers will update the vehicle software free of charge. The free repair applies whether you bought the ID.4 new or used.
Is it safe to drive my Volkswagen ID.4 before the software update?
This recall does not include a do-not-drive order. The safety risk is that blank or resetting displays can hide vehicle speed or the rearview camera image, increasing crash risk. If your display fails, contact a Volkswagen dealer before making another trip.
When did Volkswagen notify owners about recall 24V344?
Volkswagen mailed owner notification letters on December 20, 2024. If you did not receive a letter, check your VIN to confirm whether your specific ID.4 is included, then call a franchised Volkswagen dealer and reference recall number 919A.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V344000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 24V344 |
| NHTSA recall # (full) | 24V344000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →