Recall 24V338 affects 4 2024 Kia EV9 vehicles for a front passenger seat belt retractor defect. Repair is free at any franchised Kia dealer.
Kia is recalling 4 2024 EV9 vehicles because the front passenger seat belt retractor cover was not secured properly, which can keep the automatic and emergency locking retractors from working as intended. A retractor that fails in a crash increases injury risk, and Kia dealers will inspect and secure the cover free of charge.
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What's wrong?
The front passenger seat belt assembly in the 2024 Kia EV9 includes a retractor, the spring-loaded unit that feeds the belt out and pulls it back in. It also houses locking features: the automatic locking retractor helps hold the belt tight for a child restraint, and the emergency locking retractor locks the belt during a sudden stop or crash.
On affected EV9 SUVs, the cover on that front passenger retractor was not secured properly by the supplier. If the cover shifts or interferes with the mechanism, the automatic and emergency locking functions do not operate as designed. That means the belt still looks like the normal belt, but its locking function is not reliable enough to meet the seat belt and occupant protection standards.
The warning sign is a grinding noise while using the seat belt. If you hear that noise from the front passenger belt, treat it as a sign that the retractor cover needs dealer inspection.
Who's affected?
| 2024 Kia EV9 | seat belt |
|---|---|
| Units affected | 4 |
Not every 2024 Kia EV9 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A front passenger seat belt retractor that fails to operate as intended increases injury risk in a crash. A grinding noise during seat belt use is the warning sign. If you hear it, call a Kia dealer and schedule the repair soon. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2024 Kia EV9 is included in this recall.
- Contact a franchised Kia dealer to schedule the free front passenger seat belt assembly replacement that fixes the retractor locking problem.
- Bring the recall notice if Kia mailed one. If not, reference recall number 24V338 when you call.
- Avoid using the front passenger seat until the seat belt repair is complete.
What happens at the repair
At the dealer, a Kia technician replaces the front passenger seat belt assembly covered by recall 24V338. The replacement parts and labor are free under the recall. The repair addresses the seat belt retractor cover and the automatic and emergency locking retractor operation tied to the passenger belt assembly. If you already paid for this repair, Kia's general reimbursement plan covers eligible documented repair expenses already incurred. Keep the repair invoice and ask Kia customer service or the dealer how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 14, 2024 | NHTSA published the recall |
|---|---|
| May 17, 2024 | Dealer notification began |
| May 17, 2024 | Dealer notification ended |
| June 5, 2024 | Owner notification mailed |
| June 5, 2024 | Interim owner notification (was planned for this date) |
| June 5, 2024 | Final remedy owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V338?
Recall 24V338 covers 4 2024 Kia EV9 vehicles with a front passenger seat belt retractor cover that was not secured properly. The defect can keep the automatic locking retractor and emergency locking retractor from operating as intended, increasing injury risk in a crash.
What should I do if my 2024 Kia EV9 is on this recall?
Check your VIN to confirm your specific EV9 is included in recall 24V338. If it is, contact a franchised Kia dealer to schedule the front passenger seat belt assembly replacement. Reference recall 24V338 or Kia recall number SC312 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Kia dealers will replace the front passenger seat belt assembly free of charge. You can also call Kia customer service at 1-800-333-4542 with recall number SC312.
Is it safe to drive my 2024 Kia EV9 before the seat belt recall is fixed?
The recall does not include a do-not-drive order. The safety risk is tied to the front passenger seat belt retractor not operating as intended, which increases injury risk in a crash. Schedule the free Kia dealer repair promptly if your VIN is included.
When did Kia notify owners about recall 24V338?
Kia mailed owner notification letters on June 5, 2024. If you bought the EV9 used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then contact a franchised Kia dealer if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V338000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 24V338 |
| NHTSA recall # (full) | 24V338000 |
Source documents
-
Download Recall Report (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →