Recall 24V317 covers 12 2024 Coach And Equipment Phoenix buses for a seat-back recliner defect. Repair is free at any franchised Coach And Equipment dealer.
Coach And Equipment is recalling 12 2024 Phoenix shuttle buses because the GO-ES Space Saver Foldaway Seat recliner can fail to engage when fully reclined. If the seat back releases under shoulder-belt load in a crash, injury risk increases, and Coach And Equipment dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Freedman GO-ES Spacesaver Foldaway Seat in the 2024 Coach And Equipment Phoenix is built to fold out for passengers and lock the seat back in position when the seat is used. Its recliner mechanism holds the back cushion so the shoulder belt can load against a fixed seat structure during a hard stop or crash.
On these buses, the stop bracket in the recliner assembly is not dimensionally correct. When the seat back is fully reclined, the mechanism does not always engage as designed. Under a high load on the shoulder belt, the seat back cushion can disengage from the dump mechanism instead of staying locked, which means the seat belt anchorage does not meet the required safety standard.
An owner or driver can notice the seat back cushion starting to disengage. Treat that as the warning sign and have the bus checked before carrying passengers in that seating position.
Who's affected?
| 2024 Coach And Equipment Phoenix | seat assembly |
|---|---|
| Units affected | 12 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Coach And Equipment Phoenix bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the seat back releases under shoulder belt load, the occupant has a higher injury risk during a crash. A seat back cushion that starts to disengage is a warning sign; stop using that seat and arrange inspection and repair. Repair is free at any franchised Coach And Equipment dealer.
What should I do?
- Check your VIN to confirm your 2024 Coach And Equipment Phoenix is included in this recall.
- Contact a franchised Coach And Equipment dealer to schedule the free GO-ES Space Saver Foldaway Seat inspection and repair for the recliner issue tied to seat-back release under shoulder belt load.
- Bring the owner letter if you have it, and reference recall number 24V317 when you call.
- Follow the Freedman's inspection instructions from Coach And Equipment before using the foldaway seat, and complete the free repair if the seat does not pass.
What happens at the repair
Coach And Equipment directs owners and dealers to Freedman Seating's recall site for inspection and repair instructions. A Coach And Equipment technician inspects the GO-ES Space Saver Foldaway seat, checks whether the recliner mechanism engages when the seat back is fully reclined, and repairs the seat as needed. The recall repair is free. For work completed before the owner letter, Coach And Equipment and Freedman Seating reimburse repair costs tied to this recall. Use the online form from the Freedman Seating recall site after the inspection and any needed repair are complete.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 6, 2024 | NHTSA published the recall |
|---|---|
| May 13, 2024 | Owner notification mailed |
| May 13, 2024 | Dealer notification began |
| May 13, 2024 | Interim owner notification (was planned for this date) |
| May 15, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V317?
Recall 24V317 covers 12 2024 Coach And Equipment Phoenix shuttle buses with GO-ES Space Saver Foldaway Seats. The recliner mechanism can fail to engage when the seat back is fully reclined, so the seat fails Federal Motor Vehicle Safety Standard number 210.
What should I do if my 2024 Coach And Equipment Phoenix is on this recall?
Check your VIN to confirm your specific shuttle bus is included in recall 24V317. If it is, contact Coach And Equipment or a franchised service location to arrange the seat inspection and repair using Freedman's instructions. Reference recall 24V317 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Coach And Equipment will direct owners to inspect and repair the affected GO-ES Space Saver Foldaway Seat as needed, free of charge.
What is the safety risk in recall 24V317?
The safety risk is injury during a crash. If the recliner mechanism is not engaged, the seat back can release under shoulder belt load instead of holding the occupant in the intended position. The inspection and repair are free.
When were owners notified about recall 24V317?
Coach And Equipment mailed owner notification letters on May 13, 2024. If you own a 2024 Coach And Equipment Phoenix and never received a letter, check your VIN and call Coach And Equipment customer service at 1-800-724-8464 with recall 24V317.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V317000 |
|---|---|
| Coach And Equipment customer service | 1-800-724-8464 |
| NHTSA recall # | 24V317 |
| NHTSA recall # (full) | 24V317000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →