Recall 24V315 affects 16 2024 Heartland Eddie Bauer travel trailers for incorrect tire-size placards. Heartland mails replacement certification labels free.
Heartland is recalling 16 2024 Eddie Bauer travel trailers because the tire placards list the wrong tire size. That label error can lead an owner or shop to install incorrect tires, increasing crash risk, and Heartland dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Federal certification label and tire placard on a 2024 Heartland Eddie Bauer travel trailer are the labels that identify the trailer and tell an owner or service shop the correct tire size. The tire-size line matters because tire replacement and tire-pressure checks start with the size printed on that placard.
On the affected trailers, Heartland says the placards were printed without the correct tire information. The issue came from the printer and program used for the label, so the trailer itself is not described as having a defective tire or wheel. The problem is the label: it does not give the correct tire-size information required for this type of trailer.
There is no warning sign before failure. You would not feel, hear, or see this defect while towing unless you checked the placard and compared it with the correct tire-size information.
Who's affected?
| 2024 Heartland Eddie Bauer | vehicle label (placard or certification) |
|---|---|
| Units affected | 16 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Heartland Eddie Bauer trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Wrong tire size information can lead an owner or shop to install tires that do not match the trailer certification label, increasing crash risk. Before replacing tires, use the corrected Heartland label and confirm the size with the dealer. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2024 Heartland Eddie Bauer travel trailer is included in this recall.
- Contact Heartland customer service at 1-877-262-8032 to request the free replacement certification label that corrects the tire-size information.
- Reference recall number 24V315 when you call, especially if you bought the trailer used or did not receive the mailed label.
- Compare the installed tires with the corrected label before towing the trailer or replacing tires.
- Install the replacement label as instructed, or ask a franchised Heartland dealer for help if the label placement is unclear.
What happens at the repair
This recall does not start with a dealer repair. Heartland mails replacement certification labels for the 2024 Eddie Bauer travel trailers, free of charge. The new labels correct the tire size information shown on the certification label and tire placard. If you already paid to correct the certification label or tire placard issue before the recall notice, Heartland's standard reimbursement plan covers documented expenses. Keep repair paperwork and receipts with your recall file and contact Heartland customer service for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 3, 2024 | NHTSA published the recall |
|---|---|
| June 14, 2024 | Owner notification mailed |
| June 15, 2024 | Dealer notification began |
| June 15, 2024 | Dealer notification ended |
| June 15, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V315?
Recall 24V315 covers 16 2024 Heartland Eddie Bauer travel trailers with tire placards that list the wrong tire size. Incorrect tire-size information can lead to the wrong tires being installed on the trailer, increasing crash risk. Heartland will provide replacement certification labels for free.
What should I do if my 2024 Heartland Eddie Bauer is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V315. If it is, contact Heartland customer service at 1-877-262-8032 and ask for the replacement certification label. Use recall number 24V315 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. For recall 24V315, Heartland will mail the replacement certification labels free of charge, so owners should not pay for the corrected label.
What is the safety risk in recall 24V315?
The risk is incorrect tire selection. The wrong tire size on the placard can lead an owner, shop, or service desk to install tires that do not match the trailer's requirements, increasing crash risk under NHTSA campaign 24V315.
When did Heartland notify owners about this recall?
Heartland mailed owner notification letters on June 14, 2024. If you bought the trailer used or never received a letter, check your VIN and contact Heartland customer service at 1-877-262-8032 with recall number 24V315.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V315000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 24V315 |
| NHTSA recall # (full) | 24V315000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →