Recall 24V310 affects 6 2023-2024 Entegra Launch and Terrain motorhomes for wiring-harness chafing. Repair is free at any franchised Entegra dealer.
Entegra is recalling 6 2023-2024 Launch and Terrain motorhomes under recall 24V310 because the main wiring harness can chafe against the drive shaft and short circuit. That short circuit raises fire risk, and loss of drive power, power steering, and brake system control increases crash risk; Entegra dealers will complete the repair free of charge.
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What's wrong?
The main wiring harness on 2023-2024 Entegra Launch and Terrain motorhomes is the bundled electrical cable that carries power and signals between the chassis systems. It helps the engine, steering, brake controls, and other electrical systems communicate and receive power while the motorhome is being driven. The harness is supposed to be routed away from moving driveline parts.
On affected motorhomes, the harness was not routed as specified during production. That lets it rub against the drive shaft, the rotating shaft that sends power to the wheels. Over time, that contact can wear through the harness covering and create a short circuit. A short in this area can lead to loss of drive power, power steering, and brake system control.
The defect is in the harness routing, not in the harness part itself. There is no warning sign before failure, so the driver should not expect a light, message, or change in feel before the electrical short occurs.
Who's affected?
Covers Launch and Terrain motorhomes from the 2023 and 2024 model years, all using the same main wiring harness.
| 2024 Entegra Launch | wiring |
|---|---|
| 2024 Jayco Terrain | wiring |
| 2023 Entegra Launch | wiring |
| 2023 Jayco Terrain | wiring |
| Units affected | 6 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A short circuit increases fire risk. It also can cut drive power, power steering, and brake system control, which increases crash risk. There is no warning sign before this failure. Until the harness routing is inspected, schedule the recall repair promptly and use extra caution. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Entegra Launch or Terrain motorhome is included in this recall.
- Contact a franchised Entegra dealer to schedule the free main-wiring-harness inspection and routing correction that keeps the harness away from the drive shaft.
- Reference recall number 24V310 when you call, and bring the owner letter if you received one.
- Call Entegra customer service at 1-800-283-8267 with questions about scheduling or dealer coordination.
- Avoid driving if you smell smoke, see warning lights, lose drive power, or lose power steering or brake system control.
What happens at the repair
At the dealer, an Entegra technician inspects the routing of the main wiring harness, then reworks the harness if it is close enough to chafe against the drive shaft. The inspection and any harness correction are free under the recall. If you already paid to correct this recall condition, Daimler's reimbursement process covers eligible parts, labor, fees, and taxes. Submit an original or clear copy of receipts showing your name, address, VIN, the problem, the repair, who performed it, cost, and proof of payment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 1, 2024 | NHTSA published the recall |
|---|---|
| May 14, 2024 | Owner notification mailed |
| June 7, 2024 | Dealer notification began |
| June 7, 2024 | Dealer notification ended |
| June 7, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 7, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V310?
Recall 24V310 covers 6 2023-2024 Entegra Launch and Jayco Terrain motorhomes with a main wiring harness that can chafe against the drive shaft and short circuit. A short circuit increases fire risk, and loss of drive power, power steering, or brake system control increases crash risk.
What should I do if my 2023-2024 Entegra Launch or Jayco Terrain is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 24V310. If it is, contact a dealer to schedule the main wiring harness inspection and routing correction. Reference recall number 24V310 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes dealers will inspect the main wiring harness routing and correct it as needed, free of charge.
What is the safety risk?
The safety risk is fire and loss of control systems. If the main wiring harness chafes against the drive shaft and shorts, the motorhome can lose drive power, power steering, and brake system control, which increases crash risk.
When were owners notified about recall 24V310?
Owner notification letters were mailed on May 14, 2024. If you own a 2023-2024 Entegra Launch or Jayco Terrain and never received a letter, check your VIN and call Jayco customer service at 1-800-283-8267 with recall number 24V310.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V310000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 24V310 |
| NHTSA recall # (full) | 24V310000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →