Recall 24V296 covers 381 2014-2020 Johnston vehicles for a corroded rear-door cylinder pin. Repair is free at any franchised Johnston dealer.
Johnston is recalling 381 2014-2020 VT652, VS651, VT651, VT801, VS652, VS802, and V65T vehicles because corrosion can break the pin that holds the hydraulic rear door cylinder. If the rear door falls, it can strike operators or bystanders and increase injury risk; Johnston dealers will complete the repair free of charge.
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What's wrong?
The rear door on these 2014-2020 Johnston VT652, VS651, VT651, VT801, VS652, VS802, and V65T sweeper machines is moved by a hydraulic cylinder. A steel pin holds that cylinder in place so the cylinder can lift, hold, and lower the rear door in a controlled way. When the pin stays intact, the door remains supported while the hydraulic system works.
On included machines, the coating on that pin does not protect it well enough from corrosion. Corrosion can make the pin seize in place, then crack or break as the rear door is used. If the pin breaks, the hydraulic cylinder no longer secures the rear door, and the rear door can fall.
There is no warning sign before failure. Treat unusual corrosion, binding, or damage around the rear door hardware as a reason to stop using the door and have the machine inspected.
Who's affected?
Spans 7 sweeper models across the 2014-2020 model years, all tied to the rear door cylinder pin.
| 2019 Johnston VT652 | body structure |
|---|---|
| 2020 Johnston VT652 | body structure |
| 2014 Johnston VS651 | body structure |
| 2015 Johnston VS651 | body structure |
| 2014 Johnston VT651 | body structure |
| 2015 Johnston VT651 | body structure |
| 2016 Johnston VT651 | body structure |
| 2016 Johnston VT801 | body structure |
| 2015 Johnston VT801 | body structure |
| 2014 Johnston VT801 | body structure |
| 2017 Johnston VT651 | body structure |
| 2018 Johnston VT651 | body structure |
| 2019 Johnston VT651 | body structure |
| 2020 Johnston VT651 | body structure |
| 2017 Johnston VT801 | body structure |
| 2018 Johnston VT801 | body structure |
| 2019 Johnston VT801 | body structure |
| 2020 Johnston VT801 | body structure |
| 2014 Johnston VT652 | body structure |
| 2015 Johnston VT652 | body structure |
| 2016 Johnston VT652 | body structure |
| 2017 Johnston VT652 | body structure |
| 2018 Johnston VT652 | body structure |
| 2016 Johnston VS651 | body structure |
| 2017 Johnston VS651 | body structure |
| 2018 Johnston VS651 | body structure |
| 2019 Johnston VS651 | body structure |
| 2020 Johnston VS651 | body structure |
| 2020 Johnston VS652 | body structure |
| 2019 Johnston VS652 | body structure |
| 2018 Johnston VS652 | body structure |
| 2017 Johnston VS652 | body structure |
| 2016 Johnston VS652 | body structure |
| 2015 Johnston VS652 | body structure |
| 2014 Johnston VS652 | body structure |
| 2014 Johnston VS802 | body structure |
| 2015 Johnston VS802 | body structure |
| 2016 Johnston VS802 | body structure |
| 2017 Johnston VS802 | body structure |
| 2018 Johnston VS802 | body structure |
| 2019 Johnston VS802 | body structure |
| 2020 Johnston VS802 | body structure |
| 2014 Bucher V65T | body structure |
| 2015 Bucher V65T | body structure |
| 2016 Bucher V65T | body structure |
| 2017 Bucher V65T | body structure |
| 2018 Bucher V65T | body structure |
| 2019 Bucher V65T | body structure |
| 2020 Bucher V65T | body structure |
| Units affected | 381 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A falling rear door can strike the operator or people nearby and increase the risk of injury. Keep people clear of the rear door area, and schedule the inspection soon so the hydraulic rear door cylinder pin can be checked and replaced. Repair is free at any franchised Johnston dealer.
What should I do?
- Check your VIN to confirm your 2014-2020 Johnston VT652, VS651, VT651, VT801, VS652, VS802, or V65T is included in this recall.
- Contact a franchised Johnston dealer to schedule the free hydraulic rear door cylinder pin inspection and replacement that prevents a corroded pin from letting the rear door fall.
- Bring the recall notice if you have it. Reference recall number 24V296 when you call.
- Keep operators and bystanders clear of the rear door until the repair is complete.
- Call Johnston customer service at 1-704-658-1333 with questions about the recall or dealer scheduling.
What happens at the repair
At the dealer, a Johnston technician inspects the hydraulic rear door cylinder pin and replaces any damaged or defective pin. The dealer also installs a retaining bracket for the rear door, fits updated warning decals, and provides revised operating and maintenance instructions for the load discharge area. Parts and labor are free under the recall. If you already paid for the pins, bracket, related materials, labor, or agreed travel tied to this repair, the reimbursement path runs through the dealer, who claims the covered cost back from Bucher.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 26, 2024 | NHTSA published the recall |
|---|---|
| June 3, 2024 | Dealer notification began |
| June 17, 2024 | Interim owner notification (was planned for this date) |
| June 25, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V296?
Recall 24V296 covers 381 2014-2020 Johnston VT652, VS651, VT651, VT801, VS652, VS802, and V65T vehicles. The pin securing the hydraulic rear door cylinder can corrode and break, causing the rear door to fall. Johnston dealers will inspect and replace the pin for free.
What should I do if my 2014-2020 Johnston VT652, VS651, VT651, VT801, VS652, VS802, or V65T is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V296. If it is, contact a franchised Johnston dealer to schedule the hydraulic rear door cylinder pin inspection and replacement. Reference recall number 24V296 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Johnston dealers will inspect the hydraulic rear door cylinder pin and replace it free of charge under recall 24V296.
What is the safety risk?
The safety risk is a falling rear door. If the hydraulic rear door cylinder pin corrodes and breaks, the rear door can fall and strike operators or bystanders, increasing the risk of injury. Keep people clear of the rear door area until the dealer completes the repair.
When were owners notified about recall 24V296?
Johnston mailed owner notification letters on June 25, 2024. If you own one of these 2014-2020 vehicles and never received a letter, check your VIN and call a franchised Johnston dealer with recall number 24V296.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V296000 |
|---|---|
| Johnston customer service | 1-704-658-1333 |
| NHTSA recall # | 24V296 |
| NHTSA recall # (full) | 24V296000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →