Recall 24V294 affects 1,315 2017-2019 Ford Transit Connect vehicles because the panoramic roof panel can detach. Repair is free at any franchised Ford dealer.
Ford is recalling 1,315 2017-2019 Transit Connect vehicles because the panoramic roof panel was not bonded properly to the body. If that panel detaches while driving, it can become a road hazard and increase crash risk; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The panoramic vista roof on the 2017-2019 Ford Transit Connect is the fixed glass roof panel above the cabin. It is bonded to the vehicle body with primer and adhesive, and that bond keeps the glass sealed against rain, wind, and road vibration. The motorized sun shade is separate from the glass attachment.
On affected Transit Connect vehicles, the glass surface was not clean enough when primer was applied at the roof supplier. Contamination on the glass interferes with adhesion, so the panoramic roof does not hold to the body as designed. Once that bond is weak, airflow and vehicle movement can pull on the panel until it detaches from the vehicle.
Owners can notice wind noise or water leaking around the panoramic vista roof. Those signs mean the glass seal is not holding as it should.
Who's affected?
Spans three Transit Connect model years, all tied to the same panoramic glass roof and motorized sun shade assembly.
| 2019 Ford Transit Connect | visibility component |
|---|---|
| 2017 Ford Transit Connect | visibility component |
| 2018 Ford Transit Connect | visibility component |
| Units affected | 1,315 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A loose panoramic roof panel can detach while driving, create a road hazard, and increase the risk of a crash. Wind noise or water leaks around the roof are warning signs. If you notice either one, limit driving and schedule the recall repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2017-2019 Ford Transit Connect is included in this recall.
- Contact your nearest franchised Ford dealer to schedule the free panoramic-roof service that corrects the improper bond between the roof panel and body.
- Bring the recall notice if Ford mailed one. If not, reference recall number 24V294 when you call.
- Limit driving until the repair is complete, because a detached roof panel can create a road hazard and increase crash risk.
What happens at the repair
At the dealer, a Ford technician removes the panoramic roof panel, cleans the bonding surfaces, and reinstalls the panel so it is secured to the vehicle body. The recall repair is free, including parts and labor. Ford provided its general reimbursement plan for owners who paid for this repair before the recall notice. Ford lists the reimbursement eligibility end date as June 7, 2024. If you already paid for a related panoramic roof repair, contact Ford customer service and keep your repair documentation with you.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 26, 2024 | NHTSA published the recall |
|---|---|
| April 29, 2024 | Dealer notification began |
| April 29, 2024 | Dealer notification ended |
| May 20, 2024 | Interim owner notification (was planned for this date) |
| June 5, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V294?
Recall 24V294 covers 1,315 2017-2019 Ford Transit Connect vehicles with a panoramic roof panel that was not bonded properly to the vehicle body. If the panel detaches while driving, it creates a road hazard and increases crash risk. Ford dealers will remove, clean, and reinstall the panel for free.
What should I do if my 2017-2019 Ford Transit Connect is on this recall?
Check your VIN to confirm your specific Transit Connect is included in recall 24V294. If it is, contact a franchised Ford dealer to schedule the panoramic roof panel repair. Reference Ford recall number 24S29 when you call. The dealer repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost, and Ford says dealers will remove, clean, and reinstall the panoramic roof panel free of charge at any franchised Ford dealer.
Is it safe to drive my Ford Transit Connect before the repair?
The recall does not include a do-not-drive order. The safety concern is specific: a detached roof panel while driving creates a road hazard and increases crash risk. If your VIN is included, schedule the free Ford dealer repair and ask the service desk for guidance if the roof panel looks loose.
When did Ford notify owners about recall 24V294?
Ford mailed owner notification letters on June 4, 2024. If you bought the Transit Connect used or never received the letter, the VIN still decides whether the recall applies. Check your VIN, then contact a franchised Ford dealer if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V294000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V294 |
| NHTSA recall # (full) | 24V294000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →