Recall 24V278 affects 2,409 2021-2023 Jaguar E-Pace vehicles for a passenger air bag that can tear. Repair is free at any franchised Jaguar dealer.
Jaguar is recalling 2,409 2021-2023 E-Pace vehicles because the passenger air bag can tear during deployment. A torn air bag can fail to adequately protect an occupant in a crash and let hot gases escape, which raises the risk of injury or burns; Jaguar dealers will complete the free repair.
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What's wrong?
The passenger air bag in the 2021-2023 Jaguar E-Pace sits behind the facia, the dashboard panel in front of the passenger seat. During a crash, the air bag is supposed to push through a weakened deployment door in that panel, open cleanly, and inflate between the passenger and the hard interior surfaces.
On affected E-Pace SUVs, that deployment door was not weakened enough during manufacturing. When the passenger air bag deploys, it has to force through a panel that resists opening more than intended. That extra resistance can tear the air bag as it comes out, so the bag does not inflate in the shape Jaguar designed for occupant protection.
There is no warning sign before failure. The dashboard looks normal before a crash, and the defect shows itself only when the passenger air bag deploys.
Who's affected?
Covers E-Pace from the 2021, 2022, and 2023 model years, all tied to the air bag system.
| 2021 Jaguar E-Pace | air bag system |
|---|---|
| 2023 Jaguar E-Pace | air bag system |
| 2022 Jaguar E-Pace | air bag system |
| Units affected | 2,409 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A torn passenger air bag can provide less protection in a crash, increasing the risk of injury. It can also let hot gases escape and burn an occupant. Schedule the passenger air bag module replacement soon. Repair is free at any franchised Jaguar dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Jaguar E-Pace is included in this recall.
- Contact your nearest franchised Jaguar dealer to schedule the free passenger air bag module replacement that fixes the tear risk during deployment.
- Bring the recall notice if Jaguar mailed one. If not, reference recall number 24V278 when you call.
- Ask the Jaguar dealer whether to keep the front passenger seat empty until the repair is complete.
What happens at the repair
At the dealer, a Jaguar technician replaces the passenger air bag module covered by this recall. The replacement part and labor are free under the recall, and the repair is available now through a Jaguar dealer. If you've already paid out of warranty for a repair tied to this defect, Jaguar Land Rover's reimbursement plan covers eligible costs under its terms and conditions. Bring your repair paperwork to the service desk or contact Jaguar customer service before the appointment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 18, 2024 | NHTSA published the recall |
|---|---|
| May 2, 2024 | Dealer notification began |
| May 2, 2024 | Dealer notification ended |
| June 14, 2024 | Interim owner notification (was planned for this date) |
| August 30, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V278?
Recall 24V278 covers 2,409 2021-2023 Jaguar E-Pace vehicles with a passenger air bag module defect. During deployment, the air bag can tear, reducing occupant protection and releasing hot gases that burn an occupant. Jaguar dealers will replace the passenger air bag module for free.
What should I do if my 2021-2023 Jaguar E-Pace is on this recall?
Check your VIN to confirm your specific E-Pace is included in recall 24V278. If it is, contact a franchised Jaguar dealer to schedule the passenger air bag module replacement. Reference recall number 24V278 or Jaguar recall H491 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Jaguar dealers will replace the passenger air bag module free of charge at any franchised Jaguar dealer.
What is the safety risk in recall 24V278?
The safety risk is reduced air bag protection in a crash, plus burn risk from escaping hot gases. The defect affects the passenger air bag during deployment, so the repair path is to have a Jaguar dealer replace the passenger air bag module for free.
When were owner letters mailed for recall 24V278?
Jaguar mailed owner notification letters on August 30, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific 2021-2023 Jaguar E-Pace is included, then call a franchised Jaguar dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V278000 |
|---|---|
| Jaguar customer service | 1-800-452-4827 |
| NHTSA recall # | 24V278 |
| NHTSA recall # (full) | 24V278000 |
Source documents
-
Download Quarterly Report (PDF) - Download Remedy Instructions (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →