Recall 24V277 covers 79 2011-2016 Setra S407 Cc and S417 Tc vehicles with dim wheelchair lift warning beacons. Free repair at any franchised Setra dealer.
Setra is recalling 79 2011-2016 S407 Cc and S417 Tc vehicles equipped with a Ricon wheelchair lift because the Threshold Warning System red beacon lighting is not bright enough. That makes the beacons less visible to wheelchair lift users and raises the risk of injury; Setra dealers will complete the recall repair free of charge.
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What's wrong?
The Threshold Warning System on the 2011-2016 Setra S407 Cc and S417 Tc is part of the Ricon wheelchair lift. Its red beacon flashes at the lift threshold, the area where the occupant and lift operator need a clear warning that the lift is in use.
On affected coaches, the red 24V rectangular light assembly uses bulbs with too little wattage for the required brightness. The beacon does not reach the 20 candela light intensity required for this platform lift system, so the visual warning is weaker than it is supposed to be. Setra's repair uses a new Threshold Warning System kit with a new red beacon.
The warning sign is limited. An audible warning sounds while the beacon is flashing, so the lift operator and occupant still hear an alert even when the red light is not bright enough.
Who's affected?
Spans the S407 Cc and S417 Tc across the 2011-2016 model years, all tied to the wheelchair lift/ramp threshold warning light.
| 2013 Setra S407 Cc | Wheelchair lift/ramp |
|---|---|
| 2015 Setra S407 Cc | Wheelchair lift/ramp |
| 2016 Setra S407 Cc | Wheelchair lift/ramp |
| 2014 Setra S407 Cc | Wheelchair lift/ramp |
| 2012 Setra S407 Cc | Wheelchair lift/ramp |
| 2011 Setra S417 Tc | Wheelchair lift/ramp |
| 2012 Setra S417 Tc | Wheelchair lift/ramp |
| 2013 Setra S417 Tc | Wheelchair lift/ramp |
| 2014 Setra S417 Tc | Wheelchair lift/ramp |
| 2015 Setra S417 Tc | Wheelchair lift/ramp |
| 2016 Setra S417 Tc | Wheelchair lift/ramp |
| Units affected | 79 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
Improper beacon illumination makes the wheelchair lift area harder for users to see, increasing the risk of injury. The audible alert sounds while the beacon flashes, but treat poor or dim beacon visibility as a repair issue and schedule service soon. Repair is free at any franchised Setra dealer.
What should I do?
- Check your VIN to confirm your 2011-2016 Setra S407 Cc or S417 Tc is included in this recall.
- Contact a franchised Setra dealer to schedule the free TWS kit replacement that fixes the dim red beacon lighting on the wheelchair lift Threshold Warning System.
- Bring the recall notice if it arrived. If not, reference recall number 24V277 and Setra recall 86.20U24286A when you call.
- Use extra care around the wheelchair lift until the repair is complete, since dim red beacons reduce visibility for lift users.
- Call Setra customer service at 1-416-624-3558 with questions about the recall or repair appointment.
What happens at the repair
At the dealer, a Setra technician replaces the Threshold Warning System kits for the Ricon wheelchair lift. The repair is free under recall 24V277, with parts and labor covered. The new kits address the red beacon lighting that was not bright enough for the lift system standard. If a Setra operator or owner already paid to remedy this issue, reimbursement is available through the DCNA warranty system described in the customer notification letter. Bring the repair invoice and payment documentation when you ask the service desk about the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 18, 2024 | NHTSA published the recall |
|---|---|
| May 23, 2024 | Owner notification mailed |
| June 7, 2024 | Dealer notification began |
| June 7, 2024 | Dealer notification ended |
| June 7, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V277?
Recall 24V277 covers 79 2011-2016 Setra S417 Tc and 2012-2016 Setra S407 Cc coaches equipped with a Ricon wheelchair lift. The threshold warning system's red beacon lighting is not bright enough, so Setra will replace the TWS kits for free.
What should I do if my 2011-2016 Setra S417 Tc or 2012-2016 Setra S407 Cc is on this recall?
Check your VIN to confirm your specific coach is included in recall 24V277. If it is, contact a franchised Setra dealer or Daimler Coaches at 1-416-624-3558 to schedule the free TWS kit replacement.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this safety defect at no cost. Setra will replace the affected threshold warning system kits free of charge through the recall repair process.
What is the safety risk?
The safety risk is reduced visibility for wheelchair lift users. If the red beacon lighting on the threshold warning system is not bright enough, a lift user has less clear warning around the platform lift area, increasing the risk of injury.
When were owners notified about recall 24V277?
Daimler Coaches mailed owner notification letters on May 23, 2024. The remedy is available, so owners with an included VIN can contact a franchised Setra dealer or Daimler Coaches to schedule the free TWS kit replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V277000 |
|---|---|
| Setra customer service | 1-416-624-3558 |
| NHTSA recall # | 24V277 |
| NHTSA recall # (full) | 24V277000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →