Recall 24V274 affects 55,690 2023-2024 Toyota Prius and Prius Prime vehicles for rear door switch shorts. Repair is free at any franchised Toyota dealer.
Toyota is recalling 55,690 2023-2024 Prius and Prius Prime vehicles because water can enter the rear door switch, short circuit it, and let an unlocked rear door open unexpectedly. A door that opens while driving or during a crash increases injury risk, and Toyota dealers will complete the recall repair free of charge.
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What's wrong?
On 2023-2024 Toyota Prius and Prius Prime vehicles, the affected part is the rear door outside handle opener switch. That switch is built into the outside rear door handle and tells the door latch when someone is trying to open the door. When it works normally, the latch releases only when the door is unlocked and the handle switch is used.
On the recalled vehicles, the switch does not have enough waterproofing. Water can enter the switch and create a short circuit. That short can send an unintended signal through the door opener circuit. If the rear door is unlocked, the latch can release and the rear door can open unexpectedly while the vehicle is moving or parked.
Toyota says there is a warning sign if this happens while the vehicle is in motion. The combination meter shows a notification, and a buzzer sounds, so the driver gets an alert that the rear door has opened.
Who's affected?
Covers Prius and Prius Prime across the 2023 and 2024 model years, with the same right rear door outside handle listed under wiring and door latch components.
| 2023 Toyota Prius | wiring |
|---|---|
| 2023 Toyota Prius | Latch |
| 2023 Toyota Prius Prime | wiring |
| 2023 Toyota Prius Prime | Latch |
| 2024 Toyota Prius | wiring |
| 2024 Toyota Prius | Latch |
| 2024 Toyota Prius Prime | wiring |
| 2024 Toyota Prius Prime | Latch |
| Units affected | 55,690 |
Not every 2023-2024 Toyota Prius or Prius Prime hatchback is on the list. Check your VIN to confirm whether your specific hatchback is included.
What's the safety risk?
An unexpected rear door opening while the vehicle is moving or during a crash increases the risk of injury. If the combination meter shows a door warning or the buzzer sounds in motion, stop when safe and call a Toyota dealer. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Toyota Prius or Prius Prime is included in this recall.
- Contact a franchised Toyota dealer to schedule the free rear door opener switch replacement that fixes the short-circuit risk behind the unexpected door opening.
- Bring the recall notice if Toyota mailed one. If not, reference recall number 24V274 when you call.
- Keep the rear doors locked while driving until the repair is complete.
What happens at the repair
At the dealer, a Toyota technician replaces both rear door opener switches, one on the right rear door and one on the left rear door. Parts and labor are covered under the recall, so the repair is free. Toyota lists a general reimbursement plan for this campaign. If you already paid out of pocket for a related rear door switch repair before this recall repair, bring receipts or repair documentation to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 17, 2024 | NHTSA published the recall |
|---|---|
| April 17, 2024 | Dealer notification began |
| April 17, 2024 | Dealer notification ended |
| June 2, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 2, 2024 | Interim owner notification (was planned for this date) |
| September 9, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V274?
Recall 24V274 covers 55,690 2023-2024 Toyota Prius and Prius Prime vehicles. Water can enter the rear door switch and cause a short circuit. An unlocked rear door can then open unexpectedly, increasing injury risk while the vehicle is moving or in a crash.
What should I do if my 2023-2024 Toyota Prius or Prius Prime is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V274. If it is, contact a franchised Toyota dealer to schedule replacement of the right and left rear door opener switches. Reference recall 24V274, 24TB06, or 24TA06 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Toyota dealers will replace both rear door opener switches free of charge. Parts and labor are covered at any franchised Toyota dealer.
Is it safe to drive my Toyota Prius before the repair?
The recall does not include do-not-drive instructions. The safety risk is that an unlocked rear door can open unexpectedly while the vehicle is moving or during a crash, increasing injury risk. Confirm your VIN, then schedule the free dealer repair.
When did Toyota notify owners about recall 24V274?
Toyota mailed owner letters on August 9, 2024. If you bought the vehicle used or never received the letter, the VIN still decides whether recall 24V274 applies. Check your VIN and give the dealer the recall number when scheduling the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V274000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 24V274 |
| NHTSA recall # (full) | 24V274000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →