Recall 24V271 affects 8 2023-2024 Kia Niro EV and EV9 vehicles for loose differential gear bolts. Repair is free at any franchised Kia dealer.
Kia is recalling 8 2023-2024 Niro EV and EV9 vehicles because improperly tightened differential gear bolts in the gear drive unit are the defect. The problem can cause loss of drive power or differential lock up, which increases crash risk, and Kia dealers will complete the free repair.
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What's wrong?
The gear drive unit on the 2023-2024 Kia Niro EV and EV9 sends motor power into the driveline. Inside it, the differential lets the drive wheels turn at different speeds while the vehicle turns, so power stays controlled instead of binding through the axle.
On affected vehicles, the differential gear bolts were not tightened to the required torque. A loose bolt can let the gear move out of position inside the gear drive unit. That can interrupt drive power, and it can also cause the differential to lock up instead of turning freely.
Owners can hear a grinding noise while driving before the failure. That noise is the warning sign to take seriously, because it points to metal parts moving or contacting where they should stay fixed.
Who's affected?
Covers the 2023 Niro EV and 2024 EV9, both tied to the same gear drive unit assembly.
| 2023 Kia Niro EV | driveline |
|---|---|
| 2024 Kia EV9 | driveline |
| Units affected | 8 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A loss of drive power or differential lockup can increase the risk of a crash. A grinding noise while driving is the warning sign listed for this recall; if you hear it, slow down, find a safe place to stop, and call a Kia dealer before continuing. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Kia Niro EV or EV9 is included in this recall.
- Contact a franchised Kia dealer to schedule the free gear drive unit replacement that fixes improperly tightened differential gear bolts linked to loss of drive power or differential lock up.
- Bring the owner letter Kia mailed on May 17, 2024, if you have it. If not, reference recall number 24V271 and Kia recall SC308 when you call.
- Drive cautiously until the repair is complete, and contact Kia customer service at 1-800-333-4542 with recall questions.
What happens at the repair
At the dealer, a Kia technician replaces the gear drive unit covered by recall 24V271. The replacement parts and labor are free under the recall. Kia's general reimbursement plan covers repair expenses already paid for this condition before the recall repair. If you have prior repair paperwork, bring receipts and documentation to the service desk or contact Kia customer service so the claim can be reviewed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 16, 2024 | NHTSA published the recall |
|---|---|
| April 19, 2024 | Dealer notification began |
| April 19, 2024 | Dealer notification ended |
| May 17, 2024 | Owner notification mailed |
| May 17, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V271?
Recall 24V271 covers 8 2023 Kia Niro EV and 2024 Kia EV9 vehicles with a gear drive unit defect. Differential gear bolts in the unit have a tightening issue that can cause loss of drive power or differential lockup, increasing crash risk.
What should I do if my 2023 Kia Niro EV or 2024 Kia EV9 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V271. If it is, contact a franchised Kia dealer to schedule the gear drive unit replacement. Reference recall number 24V271 or Kia recall SC308 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Kia dealers will replace the gear drive unit free of charge at any franchised Kia dealer.
Is it safe to drive a Kia vehicle with recall 24V271 open?
The recall does not include a do-not-drive instruction. The safety risk is loss of drive power or differential lockup, which can increase crash risk. Check your VIN, schedule the free gear drive unit replacement if included, and ask the dealer for guidance if the vehicle feels abnormal.
When were owners notified about Kia recall 24V271?
Kia mailed owner notification letters on May 17, 2024. If you bought the vehicle used or never received a letter, the VIN check is still the deciding step. Your Kia dealer can also reference recall SC308 and confirm the free repair path.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V271000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 24V271 |
| NHTSA recall # (full) | 24V271000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →