Recall 24V256 covers 33 2024 Crossroads Sunset Trail travel trailers with a shade installed near the stove burner. Free repair at a franchised Crossroads dealer.
Crossroads is recalling 33 2024 Sunset Trail travel trailers because a window roller shade near the stove can contact a burner. A shade touching a burner increases the risk of a fire, and Crossroads dealers will complete the recall repair free of charge.
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What's wrong?
The window covering beside the stove in a 2024 Crossroads Sunset Trail travel trailer is supposed to control light while staying clear of the cooktop. For this location, the correct part is a mini blind, which uses narrow slats that sit tighter against the window and are better suited to the stove area.
On affected trailers, Crossroads installed a roller shade instead. A roller shade uses a hanging fabric panel, and in this location the shade can move or hang close enough to touch the burner. The failure is not inside the stove itself. The problem is the incorrect window covering installed where heat and flame are present.
There is a visible warning sign before the hazard: the trailer has a roller shade mounted near the stove top. If you see fabric shade material by the burner area, that is the condition this recall is addressing.
Who's affected?
| 2024 Crossroads Sunset Trail | Recreational vehicle/trailer |
|---|---|
| Units affected | 33 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Crossroads Sunset Trail trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A roller shade installed near the stove top creates a fire risk if the shade contacts a burner. Until the dealer corrects it, keep the shade away from the stove top and avoid using the burner when the shade is near it. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2024 Crossroads Sunset Trail is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free mini-blind installation that replaces the roller shade near the stove.
- Bring the owner letter if you received one, or reference recall number 24V256 and Crossroads recall 24-454 when you call.
- Keep the stove area clear and do not use the stove with the roller shade near the burner until the dealer repair is complete.
What happens at the repair
At the dealer, a Crossroads technician removes the incorrectly installed roller shade near the stove and installs the correct mini blind. Parts and labor are covered under the recall, so the repair is free. Keystone has a manufacturer reimbursement plan on file for owners who already paid for a related repair before the recall notice. Bring repair paperwork and proof of payment to the service desk, or contact Keystone customer service at 1-866-425-4369 and reference recall 24-454.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 9, 2024 | NHTSA published the recall |
|---|---|
| April 19, 2024 | Owner notification mailed |
| May 23, 2024 | Dealer notification began |
| May 23, 2024 | Dealer notification ended |
| May 23, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V256?
Recall 24V256 covers 33 2024 Crossroads Sunset Trail travel trailers with a roller shade installed too close to the stove. The shade can contact the burner, increasing fire risk. Dealers will remove the roller shade and install the correct mini blind for free.
What should I do if my 2024 Crossroads Sunset Trail is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V256. If it is, contact a franchised Crossroads dealer to schedule the roller-shade removal and mini-blind installation. Reference Keystone recall number 24-454 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone says dealers will remove the roller shade and install the correct mini blind free of charge. Parts and labor are covered at the dealer.
What is the safety risk?
The safety risk is fire. On affected 2024 Crossroads Sunset Trail trailers, the roller shade sits close enough to the stove that it can touch the burner. If your VIN is included, schedule the free dealer repair before using that stove area.
When were owners notified about recall 24V256?
Keystone mailed owner notification letters on April 19, 2024. If you bought the trailer used or never received a letter, the VIN still decides whether recall 24V256 applies. Check your VIN, then call a franchised Crossroads dealer or Keystone customer service at 1-866-425-4369.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V256000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 24V256 |
| NHTSA recall # (full) | 24V256000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →