Recall 24V238 affects 223 2024 Chrysler Voyager and Pacifica vehicles for improperly bonded windshields. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 223 2024 Voyager and Pacifica vehicles because a windshield bonding defect can let the glass detach during a crash. A detached windshield can increase injury risk, and the Chrysler dealer repair will be free once available.
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What's wrong?
The windshield on 2024 Chrysler Voyager and Pacifica vehicles is more than a piece of glass. It is bonded to the vehicle body with adhesive, and that bond helps keep the windshield in place during a crash. The mounting is part of the vehicle's safety structure, so the adhesive has to hold under impact forces.
On affected vehicles, masking tape used during paint repair left a chemical residue in the windshield area. That residue does not work properly with the windshield adhesive, so the adhesive bond to the body is weaker than intended. In a crash, the windshield can detach instead of staying secured to the frame.
There is no warning sign before failure. The windshield can look normal from inside or outside the vehicle, because the problem is in the adhesive bond hidden around the glass edge.
Who's affected?
Covers both Chrysler minivan nameplates for 2024, with the same windshield fastener component listed for each.
| 2024 Chrysler Voyager | visibility component |
|---|---|
| 2024 Chrysler Pacifica | visibility component |
| Units affected | 223 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
During a crash, a windshield that separates from the vehicle increases injury risk because it no longer stays in place as designed. There is no warning sign before the problem matters in a crash, so confirm your VIN and keep the replacement on your repair list. Repair will be free at any franchised Chrysler dealer once available.
What should I do?
- Check your VIN to confirm your 2024 Chrysler Voyager or Pacifica is included in this recall.
- Watch for the Chrysler owner letter mailed April 30, 2024, or call Chrysler customer service at 1-800-853-1403 if you bought the vehicle used.
- Contact a franchised Chrysler dealer and ask whether the free windshield replacement is open for recall number 24V238.
- Schedule the windshield replacement that fixes the improper windshield bond and helps keep the windshield attached during a crash.
- Bring the recall notice if you have it, and confirm that parts and labor are covered before the appointment.
What happens at the repair
Chrysler says dealers will replace the windshield free of charge once the repair is open. At the dealer, a Chrysler technician removes the affected windshield and installs a replacement so the glass is properly bonded to the vehicle. Chrysler's reimbursement policy covers owners who already paid for a related windshield repair before the recall notice. The owner letter asks those owners to send the original receipt or other proof of payment so Chrysler can confirm the expense. Ask the service desk how to submit that paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 28, 2024 | NHTSA published the recall |
|---|---|
| April 30, 2024 | Owner notification mailed |
| May 17, 2024 | Dealer notification began |
| May 17, 2024 | Dealer notification ended |
| May 17, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 17, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V238?
Recall 24V238 covers 223 2024 Chrysler Voyager and Pacifica vehicles with windshields that were not properly bonded to the vehicle. In a crash, the windshield can detach and increase injury risk. Chrysler dealers will replace the windshield for free.
What should I do if my 2024 Chrysler Voyager or Pacifica is on this recall?
Check your VIN to confirm your specific van is included in recall 24V238. If it is, contact a franchised Chrysler dealer to schedule the windshield replacement. Reference recall number 24V238 or Chrysler recall number 25B when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chrysler's remedy states that dealers will replace the windshield free of charge. Parts and labor are covered at any franchised Chrysler dealer.
What is the safety risk?
The risk is windshield detachment during a crash. A windshield that separates from the vehicle can increase the risk of injury, which is why the repair path is a dealer windshield replacement instead of an inspection-only step.
When were owners notified about recall 24V238?
Chrysler mailed owner notification letters on April 30, 2024. If you bought the van used or never received a letter, check your VIN and call a franchised Chrysler dealer with recall number 24V238 or Chrysler recall number 25B.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V238000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 24V238 |
| NHTSA recall # (full) | 24V238000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →