Recall 24V225 affects 99 2023 Mercedes-Benz Sprinter vans for an unsecured 12-Volt ground connection. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 99 2023 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans because a 12-volt ground connection was not secured properly. The loose ground connection can overheat and raise fire risk, or cause a loss of drive power and raise crash risk, and Mercedes-Benz dealers will repair it free of charge.
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What's wrong?
The 12-Volt ground connection on the 2023 Mercedes-Benz Sprinter is part of the van's electrical return path. It gives electrical current a controlled route back to the battery and vehicle body, so sensors, control modules, and drive systems get steady power. On these Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans, the issue is tied to the battery sensor area and its quick-release ground fastener.
During production, that fastener was not secured as designed. A loose ground connection creates extra electrical resistance at the contact point. Resistance makes heat, and the connection can overheat. If the ground path is interrupted, the van can lose drive power.
The driver will not get a warning because of how this failure happens. There is no warning sign before failure, so do not rely on a dashboard message before checking whether your VIN is included.
Who's affected?
Covers four Sprinter weight classes for 2023, all tied to the same battery sensor wiring component.
| 2023 Mercedes-Benz Sprinter 1500 | wiring |
|---|---|
| 2023 Mercedes-Benz Sprinter 3500 | wiring |
| 2023 Mercedes-Benz Sprinter 2500 | wiring |
| 2023 Mercedes-Benz Sprinter 4500 | wiring |
| Units affected | 99 |
A matching year and Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An overheated ground connection can raise fire risk, and a loss of drive power can raise crash risk. There is no warning sign before this failure. If the van loses drive power, pull over safely and call the dealer. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free 12-Volt ground-connection inspection and repair that addresses overheating and loss of drive power.
- Bring the recall notice if Mercedes-Benz mailed one. Reference recall number 24V225 and Mercedes-Benz recall VS3HVERSL when you call.
- Avoid driving with signs of overheating or loss of drive power. Contact the dealer before the next trip if either issue appears.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the 12 volt ground connection and repairs it if the connection is loose or not secured correctly. The recall repair is free, and parts and labor are covered. Mercedes-Benz has a general reimbursement plan for this campaign. If you already paid for a related 12 volt ground connection repair before the owner notice, ask the service desk or DVUSA customer service how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 24, 2024 | NHTSA published the recall |
|---|---|
| March 29, 2024 | Dealer notification began |
| May 3, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V225?
Recall 24V225 covers 99 2023 Mercedes-Benz Sprinter vans with a 12-Volt ground connection that is not secured properly. The connection can overheat or cause a loss of drive power, increasing fire and crash risk. Mercedes-Benz dealers will inspect and repair it for free.
What should I do if my 2023 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is on this recall?
Check your VIN to confirm your specific van is included in recall 24V225. If it is, contact a franchised Mercedes-Benz dealer to schedule the 12-Volt ground connection inspection and repair. Reference recall number 24V225 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers will inspect the 12-Volt ground connection and repair it as needed free of charge.
What is the safety risk in recall 24V225?
The safety risk is fire or loss of drive power. An overheated 12-Volt ground connection increases fire risk, and loss of drive power increases crash risk. If your VIN is included, arrange the free dealer repair promptly.
What if I bought my Mercedes-Benz Sprinter used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Sprinter is included, then contact a franchised Mercedes-Benz dealer and reference recall number 24V225.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V225000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 24V225 |
| NHTSA recall # (full) | 24V225000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →