Recall 24V212 covers 136 2023-2024 Jayco Solstice and Entegra Expanse motorhomes for rearview camera image loss. Repair is free at any franchised Jayco dealer.
Jayco is recalling 136 2023-2024 Solstice Li, Solstice, Expanse Li, and Expanse motorhomes built on Ford chassis because the rearview camera image can fail to appear in reverse. That loss of rear visibility raises crash risk, and Jayco dealers will complete the recall repair free of charge.
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What's wrong?
The rearview camera system on the 2023-2024 Jayco Solstice Li, Solstice, Expanse Li, and Expanse motorhomes is supposed to show the area behind the vehicle when reverse is selected. On motorhomes with the 360-degree view system, the camera feed also runs through the Image Processing Module B, the computer that processes camera video for the display.
The problem starts inside the camera connection and, on 360-degree systems, inside the camera software process. Corrosion on tin-plated contacts, connector misalignment, or poor circuit continuity can interrupt the video signal. When the system loses video frames during startup or sleep-mode restart, the display can show a blue image, a black screen, or no rearview image during a backing event.
There is no warning sign before failure. The first thing an owner sees is the missing rearview image after shifting into reverse, so mirrors and direct checks around the motorhome still matter until the recall repair is complete.
Who's affected?
Covers the Solstice, Solstice Li, Expanse, and Expanse Li, all using the same Transit 360 View IPMB camera software.
| 2023 Jayco Solstice Li | Camera |
|---|---|
| 2024 Jayco Solstice Li | Camera |
| 2023 Jayco Solstice | Camera |
| 2024 Jayco Solstice | Camera |
| 2023 Entegra Expanse Li | Camera |
| 2024 Entegra Expanse Li | Camera |
| 2024 Entegra Expanse | Camera |
| 2023 Entegra Expanse | Camera |
| Units affected | 136 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
Loss of the rearview camera image reduces rear visibility and increases the risk of a crash while backing up. There is no warning sign before the image is lost, so use mirrors and direct checks, then schedule the recall repair soon. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Jayco Solstice Li, Solstice, Expanse Li, or Expanse motorhome is included in this recall.
- Contact Jayco customer service or your dealer to schedule the free rearview-camera repair that fixes the missing reverse image.
- Reference recall number 24V212 and Jayco recall Ford 23V-598 when you call.
- Bring the owner letter Jayco mailed on April 18, 2024, or ask the dealer to look up the recall by VIN.
- Use extra care when backing up until the repair is complete, and rely on mirrors and a spotter when available.
What happens at the repair
At the dealer, a Jayco technician replaces the rearview camera, then updates the software and wiring as needed. The recall repair is free, and parts and labor are covered. Ford's general reimbursement plan covers remedy costs owners paid before recall notification, with the reimbursement eligibility date listed as June 30, 2024. If you already paid for a related rearview camera repair, ask Jayco customer service or the dealer service desk what documentation they need for a claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 19, 2024 | NHTSA published the recall |
|---|---|
| April 18, 2024 | Owner notification mailed |
| April 19, 2024 | Dealer notification began |
| April 19, 2024 | Dealer notification ended |
| April 19, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 19, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V212?
Recall 24V212 covers 136 2023-2024 Jayco Solstice Li, Solstice, Expanse Li, and Expanse motorhomes built on Ford chassis. The rearview camera, or 360-degree camera if equipped, can fail to show an image in reverse. Ford or Lincoln dealers will repair it for free.
What should I do if my 2023-2024 Jayco Solstice Li, Solstice, Expanse Li, or Expanse is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 24V212. If it is, contact a Ford or Lincoln dealer to schedule the rearview camera replacement, with software and wiring updates as needed. Reference recall 24V212 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall repair at no cost. For recall 24V212, Ford or Lincoln dealers will replace the rearview camera and update software and wiring as necessary free of charge.
What is the safety risk?
The safety risk is reduced rear visibility when backing up. If the rearview camera image does not display in reverse, the driver has less help seeing behind the motorhome, increasing the risk of a crash. The dealer repair fixes the camera issue for free.
When were owners notified about recall 24V212?
Jayco mailed owner notification letters on April 18, 2024. If you bought the motorhome used or never received the letter, the VIN still decides whether the free repair applies. Jayco customer service is available at 1-800-283-8267.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V212000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 24V212 |
| NHTSA recall # (full) | 24V212000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →