Recall 24V211 covers 6 2018-2021 Titan Bus-modified Chevrolet Express 3500 vehicles with missing certification placards. Chevrolet dealers will mail the placard free.
Titan Bus is recalling 6 2018-2021 Chevrolet Express 3500 cutaway vehicles under recall 24V211 because the recall concerns a missing federal certification placard. Without that label, an owner or operator can overload the vehicle, which increases crash risk; a Chevrolet dealer will complete the free repair, with Titan Bus handling recall questions.
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What's wrong?
The federal certification placard on the 2018-2021 Titan Bus Chevrolet Express 3500 is the label that tells an owner or service shop the tire, loading, and weight-capacity information for that bus. It is a 2-inch by 4 1/2-inch placard tied to FMVSS 110, the tire selection and rim standard, and the federal certification requirements.
On the affected buses, Titan Bus omitted that placard during production. The recall record says the issue involved single-wheel buses under 10,000 lbs. GVW, so the bus itself is not being recalled for a broken mechanical part. The problem is that the required label is missing, leaving the vehicle without the official tire and loading information it must carry.
There is no warning sign before failure. An owner is most likely to notice the issue by checking the door area or label location and finding that the federal certification placard is not there.
Who's affected?
Across the 2018-2021 model years, each listed Chevrolet Express 3500 scope involves the same vehicle label (placard or certification).
| 2019 Titan Bus Chevrolet Express 3500 | vehicle label (placard or certification) |
|---|---|
| 2018 Titan Bus Chevrolet Express 3500 | vehicle label (placard or certification) |
| 2021 Titan Bus Chevrolet Express 3500 | vehicle label (placard or certification) |
| 2020 Titan Bus Chevrolet Express 3500 | vehicle label (placard or certification) |
| Units affected | 6 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Without the federal certification placard, an owner can load the vehicle beyond its certified limits without realizing it. Overloading can affect handling or stopping distance and increase the risk of a crash. Check the replacement placard when it arrives and follow its limits. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2018-2021 Titan Bus Chevrolet Express 3500 is included in this recall.
- Contact a franchised Chevrolet dealer to request the free federal certification placard that gives the vehicle's certification and loading information.
- Call Titan Bus customer service at 1-419-523-3593 with questions and reference recall number 24V211 when you call.
- Place the new placard on the vehicle when it arrives, or ask the Chevrolet dealer to apply it during service.
What happens at the repair
At the dealer, the Chevrolet service network provides the missing federal certification placard for the affected Titan Bus Chevrolet Express 3500 cutaway vehicle. The placard lists required certification information for tire and rim compliance. The recall remedy is free, and Titan Bus mailed owner letters with the placard instructions. Titan Bus has a general reimbursement plan on file, so keep documentation for any placard related expense paid before the recall notice and ask Titan Bus customer service how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 19, 2024 | NHTSA published the recall |
|---|---|
| May 2, 2024 | Dealer notification began |
| May 2, 2024 | Owner notification mailed |
| May 2, 2024 | Interim owner notification (was planned for this date) |
| May 17, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V211?
Recall 24V211 covers 6 2018-2021 Titan Bus Chevrolet Express 3500 cutaway vehicles missing the federal certification placard. Without that placard, an owner or operator can unintentionally overload the vehicle, increasing crash risk. Dealers will mail the correct placard free of charge.
What should I do if my 2018-2021 Titan Bus Chevrolet Express 3500 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V211. If it is, contact Titan Bus customer service at 1-419-523-3593 or a Chevrolet dealer and ask how to receive the missing federal certification placard. The placard is free.
Is the recall repair free?
Yes. Federal recall law requires the remedy to be provided at no cost, and the recall remedy for 24V211 is a free federal certification placard. Dealers will mail the placard to owners, and Titan Bus lists customer service at 1-419-523-3593.
What is the safety risk from a missing certification placard?
The risk is incorrect loading. The federal certification placard gives key vehicle weight and tire information. If that label is missing, an owner or operator can overload the vehicle without realizing it, which increases crash risk under recall 24V211.
When were owners notified about recall 24V211?
Titan Bus mailed owner notification letters on May 2, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Chevrolet Express 3500 cutaway is included and ask Titan Bus or the dealer about the free placard.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V211000 |
|---|---|
| Titan Bus customer service | 1-419-523-3593 |
| NHTSA recall # | 24V211 |
| NHTSA recall # (full) | 24V211000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →