Recall 24V197 covers 12,375 2021-2022 Ram Promaster vans for a wiring connection that disables left rear lighting. Free repair once Ram opens it.
Ram is recalling 12,375 2021-2022 Promaster vans under recall 24V197 because a poor wiring harness connection can shut off the left taillight and left turn signal. That loss of lighting reduces visibility and turn-signal notice to other drivers, increasing crash risk; the dealer repair will be free once Ram opens it.
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What's wrong?
The left taillight and left turn signal on the 2021-2022 Ram Promaster depend on a wire harness. The harness is a bundle of wires and connectors that carries power and signal commands to the lamps. When the connection is solid, the rear lamp lights up and the turn signal flashes so other drivers can see the van's movement.
On affected vans, the harness connection was installed or crimped incompletely during upfit production. That poor connection interrupts the circuit for the left rear lamp. If the circuit opens, the left taillight or left turn signal stops working, even while the rest of the van keeps running.
There is no warning sign before failure. Once the lamp has failed, the left front lamp and the turn-signal indicator in the instrument cluster flash rapidly. That fast flash is the driver's clue that an exterior lamp is not working.
Who's affected?
The same wire harness appears under both exterior lighting and wiring for this recall scope.
| 2021 Ram Promaster | Exterior lighting |
|---|---|
| 2021 Ram Promaster | wiring |
| 2022 Ram Promaster | Exterior lighting |
| 2022 Ram Promaster | wiring |
| Units affected | 12,375 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A failed left turn signal leaves other drivers without a clear turn warning, and a failed left taillight makes the Promaster harder to see. Both conditions increase crash risk. A rapid flash from the left front lamp and instrument cluster signals a lamp failure. Schedule service soon. Repair will be free at any franchised Ram dealer once Ram opens it.
What should I do?
- Check your VIN to confirm your 2021-2022 Ram Promaster is included in this recall.
- Review the owner letter Ram mailed on February 20, 2025, or call Ram customer service at 1-800-853-1403 for recall status.
- Contact a franchised Ram dealer to ask when the free wiring-harness inspection and replacement is open; this repair fixes the poor connection that can disable the left taillight and left turn signal.
- Reference recall number 24V197 and Ram recall 21B when you call the dealer or Ram customer service.
- Drive with extra care until the repair is complete, since the left turn signal and left taillight help other drivers see the van.
What happens at the repair
Ram's interim remedy path calls for dealer inspection of the wiring harness and replacement if needed. Once the final repair is available, a Ram technician will inspect the harness connection for the left taillight and left turn signal and replace the harness if it is not secure. Parts and labor are covered under the recall. If you already paid to repair this wiring harness problem before the recall notice, FCA US asks for the original receipt or other proof of payment so the expense can be confirmed under its reimbursement process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 14, 2024 | NHTSA published the recall |
|---|---|
| May 3, 2024 | Dealer notification began |
| May 3, 2024 | Dealer notification ended |
| May 3, 2024 | Interim owner notification (was planned for this date) |
| February 4, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 20, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V197?
Recall 24V197 covers 12,375 2021-2022 Ram Promaster vans with a wiring-harness connection problem that can disable the left taillight and left turn signal. Ram dealers will inspect the harness and replace it if needed, free of charge once the recall repair is open.
What should I do if my 2021-2022 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 24V197. If it is, call a franchised Ram dealer and ask about repair availability for FCA recall 21B. The dealer repair is free once Ram opens the remedy.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 24V197, Ram dealers will inspect the wiring harness and replace it if needed, with parts and labor covered by the recall.
What is the safety risk?
The risk is reduced visibility and unclear signaling. If the left turn signal stops working, other drivers do not get a clear turning signal. If the left taillight stops working, the van is less visible from behind. Both problems increase crash risk.
When were owners notified about this Ram Promaster recall?
Owner notification letters were mailed February 20, 2025. If you bought the van used or never received a letter, the VIN still decides whether recall 24V197 applies. Check your VIN, then reference FCA recall 21B when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V197000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 24V197 |
| NHTSA recall # (full) | 24V197000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →