Recall 24V182 affects 2 2023 Kalmar Ottawa T2 vehicles for incorrectly assembled steering gears. Repair is free at any franchised Kalmar dealer.
Kalmar is recalling 2 2023 Ottawa T2 vehicles under recall 24V182 over steering gear assemblies assembled with too few recirculating balls. This defect can cause a loss of steering control and increase the risk of a crash; Kalmar dealers will complete the recall repair free of charge.
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What's wrong?
The steering gearbox on the 2023 Kalmar Ottawa T2 turns steering-wheel input into movement at the front axle. Inside this gear, recirculating balls are small metal balls that roll through the mechanism so the steering load moves smoothly and with the right amount of resistance.
On the affected terminal tractors, the steering gear assemblies were built with fewer recirculating balls than the design requires. The supplier traced the problem to an assembly operation that missed balls during insertion, followed by rework and inspections that did not catch the shortage. With too few balls inside the gear, the mechanism carries steering load incorrectly. The supplier reported that this condition can lead to an internal fracture and loss of steering control.
A driver can feel the steering become strained before the internal fracture. There is no audible or visual warning sign before failure.
Who's affected?
| 2023 Kalmar Ottawa T2 | steering system |
|---|---|
| Units affected | 2 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Loss of steering control increases the risk of a crash. Before the internal fracture, the steering can feel strained, but there is no light or sound to warn you. If steering effort changes, stop in a safe place and contact a Kalmar dealer. Repair is free at any franchised Kalmar dealer.
What should I do?
- Check your VIN to confirm your 2023 Kalmar Ottawa T2 is included in this recall.
- Contact a franchised Kalmar dealer to schedule the free steering-gear repair that replaces the defective gears.
- Bring the recall notice if Kalmar mailed one. If not, reference recall number 24V182 when you call.
- Use caution until the repair is complete; stop safely and contact the dealer if steering control changes.
- Call Kalmar customer service at 1-785-229-6327 with questions about the recall or repair.
What happens at the repair
At the dealer, a Kalmar technician replaces the defective steering gears covered by recall 24V182. The replacement parts and labor are free under the recall. If you've already paid out of pocket for a steering gear repair tied to this defect, Kalmar's general reimbursement plan covers documented expenses. Bring the repair invoice and proof of payment to the service desk, or contact Kalmar customer service to confirm the submission process before your appointment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 7, 2024 | NHTSA published the recall |
|---|---|
| March 21, 2024 | Dealer notification began |
| March 21, 2024 | Interim owner notification (was planned for this date) |
| April 4, 2024 | Dealer notification ended |
| April 10, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V182?
Recall 24V182 covers 2 2023 Kalmar Ottawa T2 vehicles with steering gear assemblies that were assembled with fewer recirculating balls than required. The defect can cause loss of steering control and increase crash risk. Kalmar dealers will replace the defective gears for free.
What should I do if my 2023 Kalmar Ottawa T2 is on this recall?
Check your VIN to confirm your specific 2023 Kalmar Ottawa T2 is included in recall 24V182. If it is, contact a Kalmar dealer to schedule replacement of the defective steering gears. Kalmar mailed owner notification letters on April 10, 2024, and lists customer service at 1-785-229-6327.
Is the recall repair free?
Yes. Dealers will replace the defective steering gears free of charge under Kalmar's recall remedy. Parts and labor for the recall repair are covered at a Kalmar dealer.
What is the safety risk?
The safety risk is loss of steering control. The steering gear assemblies were assembled incorrectly with fewer recirculating balls than required, which can cause the driver to lose steering control and increase crash risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V182000 |
|---|---|
| Kalmar customer service | 1-785-229-6327 |
| NHTSA recall # | 24V182 |
| NHTSA recall # (full) | 24V182000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →