Recall 24V168 affects 23 2024 Mack Granite (Gr) trucks with an incorrect axle-weight label that can allow overloading. Free repair at a franchised Mack dealer.
Mack is recalling 23 2024 Granite (Gr) vehicles under recall 24V168 because the certification label lists the wrong Gross Axle Weight Rating, which can let the truck be overloaded. An overloaded vehicle can increase crash risk, and Mack dealers will install a corrected label free of charge.
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What's wrong?
The certification label on a 2024 Mack Granite (Gr) is the truck's official weight-rating label. It lists the Gross Axle Weight Rating, or GAWR, for each axle, which tells the owner, fleet, and service shop the maximum weight that axle is rated to carry. That number helps guide loading, tire choices, and compliance checks.
On affected Granite (Gr) trucks, the auxiliary axle rating printed on the label is too high. Mack traced the issue to the ordering and calculation process for trucks built with auxiliary axles. When a customer selected tires for that axle, the program did not lower the auxiliary axle rating to match the tire selection. The label therefore shows a rating above what that axle and tire setup supports.
There is no warning sign before failure. The label still looks normal, and the truck does not give a driver alert that the printed axle rating is wrong. The risk comes when the truck is loaded using the overstated number.
Who's affected?
| 2024 Mack Granite (Gr) | vehicle label (placard or certification) |
|---|---|
| Units affected | 23 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Mack Granite (Gr) truck is on the list. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
An overloaded vehicle can be harder to control and can increase the risk of a crash. There is no warning sign for this labeling condition, so use the corrected weight labels before loading the truck and avoid carrying more than the listed capacity. Repair is free at any franchised Mack dealer.
What should I do?
- Check your VIN to confirm your 2024 Mack Granite (Gr) is included in this recall.
- Contact a franchised Mack dealer to schedule the free certification-label replacement that corrects the GAWR listing.
- Bring the recall notice if Mack mailed one. If not, reference recall number 24V168 when you call.
- Avoid loading the truck based only on the current certification label until Mack installs the new label.
What happens at the repair
At the dealer, a Mack technician provides and installs corrected certification labels showing the proper Gross Axle Weight Rating for the 2024 Granite (Gr) truck. The label replacement and labor are free under the recall. If you have already paid for a related label correction, Mack's standard reimbursement plan covers documented expenses. Ask Mack customer service or the dealer how to submit repair paperwork under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 1, 2024 | NHTSA published the recall |
|---|---|
| March 8, 2024 | Dealer notification began |
| March 8, 2024 | Dealer notification ended |
| April 10, 2024 | Owner notification mailed |
| April 26, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V168?
Recall 24V168 covers 23 2024 Mack Granite (Gr) vehicles with an incorrect Gross Axle Weight Rating on the certification label. The wrong rating can lead an owner or operator to overload the truck, increasing crash risk. Mack dealers will provide corrected labels for free.
What should I do if my 2024 Mack Granite (Gr) is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V168. If it is, contact a franchised Mack dealer to get the corrected certification labels. Reference recall 24V168 or Mack recall SC0459 when you call. Owner letters were mailed April 10, 2024.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Mack's remedy for recall 24V168 is free corrected certification labels from a franchised Mack dealer. Parts and label replacement are covered.
What is the safety risk?
The safety risk is overloading. Recall 24V168 involves an incorrect axle weight rating on the certification label, which can let the truck be loaded beyond its proper limit. An overloaded vehicle can increase the risk of a crash.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V168000 |
|---|---|
| Mack customer service | 1-800-866-1177 |
| NHTSA recall # | 24V168 |
| NHTSA recall # (full) | 24V168000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →