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Campaign 24V160 Posted February 29, 2024 1,342 units

2021-2024 Jayco Motorhomes Recall 24V160: Battery Relay

RN
Reviewed by the RecallNotify editorial team
Published May 20, 2026

Recall 24V160 covers 1,342 2021-2024 Jayco and Entegra motorhomes for battery relay contactors that stay closed. Repair is free at any franchised Jayco dealer.

Jayco is recalling 1,342 2021-2024 Terrain, Solstice Li, Swift, Expanse Li, and Ethos Li motorhomes because the battery relay contactors can stick closed. That failure increases the risk of a fire during battery charging, and Jayco dealers will complete the repair free of charge.

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What's wrong?

The battery pack in the affected 2021-2024 Jayco motorhomes stores power for the coach electrical system. Inside that pack, relay contactors act like heavy-duty switches. They open and close to control when battery power moves through the system, so the battery can shut off when it is supposed to be off.

In recall 24V160, the contactors can stick closed. Renogy traced the problem to activation and recovery logic that does not fully check the system conditions before engaging. That logic creates a feedback loop that wears the relay mechanism, leaving the battery connected when the system expects it to be disconnected.

Owners are told to watch for a "Cell Imbalance" message on the Samkoon screen. Another warning sign is live voltage at the battery terminals when the battery is in the off position.

Who's affected?

Spans eight Jayco and Entegra motorhome lines across the 2021-2024 model years, all using the same Renergy battery pack.

2022 Jayco Terrain battery
2022 Jayco Terrain electrical system
2023 Jayco Terrain battery
2023 Jayco Terrain electrical system
2024 Jayco Terrain battery
Units affected1,342
Field incidentsNHTSA has logged 6 field incidents to date.

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.

What's the safety risk?

A relay stuck closed can let the battery remain energized during charging and increases the risk of a fire. Watch for "Cell Imbalance" on the samkoon screen or live voltage at the battery terminals when the battery is off. Stop charging and call a Jayco dealer if either warning appears. Repair is free at any franchised Jayco dealer.

What should I do?

  1. Check your VIN to confirm your 2021-2024 Jayco or Entegra motorhome is included in this recall.
  2. Contact a franchised Jayco dealer to schedule the free battery software update that corrects relay contactors getting stuck closed during charging.
  3. Bring the recall notice if Jayco mailed one. If not, reference recall number 24V160 when you call.
  4. Call Jayco customer service at 1-800-283-8267 with questions about scheduling or recall number 9903603.
  5. Follow the dealer's battery charging instructions until the software update is complete.

What happens at the repair

At the dealer, a Jayco technician updates the battery software covered by recall 24V160. The update is the recall remedy for battery relay contactors that can become stuck closed in the affected motorhomes. The recall repair is available now, and the software update is free. Jayco mailed owner notification letters on May 17, 2024. The dealer uses the VIN or Jayco recall number 9903603 to find the campaign.

Timeline

February 29, 2024 NHTSA published the recall
May 17, 2024 Owner notification mailed
May 31, 2024 Dealer notification began
May 31, 2024 Dealer notification ended
May 31, 2024 Interim owner notification (was planned for this date)

Frequently asked questions

What is recall 24V160?

Recall 24V160 covers 1,342 2021-2024 Jayco and Entegra motorhomes with battery relay contactors that can become stuck in the closed position. Relays stuck closed increase the risk of fire during battery charging. Jayco dealers will update the battery software for free.

What should I do if my 2021-2024 Jayco or Entegra motorhome is on this recall?

Check your VIN to confirm your specific motorhome is included in recall 24V160. If it is, contact a franchised Jayco dealer to schedule the free battery software update. Reference Jayco recall number 9903603 when you call.

Is the recall repair free?

Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Jayco says dealers will update the battery software free of charge. Parts and labor are covered through the recall repair at a franchised Jayco dealer.

What is the safety risk?

The safety risk is fire during battery charging. The battery relay contactors can become stuck in the closed position, which leaves the relay in a state that increases fire risk while the battery is charging. The dealer fix is a free battery software update.

What if I bought this motorhome used?

The free repair still applies. Recall coverage follows the VIN, not the first owner. If you bought the motorhome used or never received Jayco's mailed notice, check your VIN, then call a franchised Jayco dealer with recall number 24V160 or Jayco recall number 9903603.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/24V160000
Jayco customer service1-800-283-8267
NHTSA recall #24V160
NHTSA recall # (full)24V160000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →