Recall 24V153 covers 6,557 2013, 2018, 2019, 2020, 2021, 2022 Tesla Model S, Model X, Model 3, and Model Y vehicles with muted pedestrian warning sounds. Free OTA update.
Tesla is recalling 6,557 2013, 2018, 2019, 2020, 2021, and 2022 Model 3, Model Y, Model X, and Model S vehicles because a factory reset muted the Pedestrian Warning System sounds. With the warning sound muted, pedestrians have less notice of an approaching vehicle, increasing crash risk; Tesla will correct the issue free of charge.
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What's wrong?
The Pedestrian Warning System on these Tesla vehicles is controlled by vehicle software. Its job is to make an outside warning sound so people near the vehicle can hear it, even though the electric drivetrain is quiet. That sound is part of the federal minimum sound requirement for hybrid and electric vehicles.
On affected Model 3, Model Y, Model X, and Model S vehicles, the problem starts after a factory reset. Vehicles with an Intel Infotainment processor running software versions 2023.32 through 2023.44.30 saved the wrong gain value in the infotainment system cache. Gain is the volume setting. When the cache stores a muted value, the Pedestrian Warning System stays silent instead of playing the required sound.
If the condition is present, the Pedestrian Warning System will not emit any sound. That missing outside sound is what an owner or technician would notice before the problem is corrected.
Who's affected?
Spans 4 Tesla models across the 2013, 2018, 2019, 2020, 2021, and 2022 model years, tied to the same vehicle software for external/pedestrian alerts and electrical system software.
| 2022 Tesla Model 3 | External/pedestrian alert |
|---|---|
| 2022 Tesla Model 3 | electrical system software |
| 2022 Tesla Model Y | External/pedestrian alert |
| 2022 Tesla Model Y | electrical system software |
| 2021 Tesla Model X | External/pedestrian alert |
| 2021 Tesla Model X | electrical system software |
| 2021 Tesla Model 3 | External/pedestrian alert |
| 2021 Tesla Model 3 | electrical system software |
| 2021 Tesla Model Y | External/pedestrian alert |
| 2021 Tesla Model Y | electrical system software |
| 2021 Tesla Model S | External/pedestrian alert |
| 2021 Tesla Model S | electrical system software |
| 2020 Tesla Model S | External/pedestrian alert |
| 2020 Tesla Model S | electrical system software |
| 2020 Tesla Model Y | External/pedestrian alert |
| 2020 Tesla Model Y | electrical system software |
| 2020 Tesla Model X | External/pedestrian alert |
| 2020 Tesla Model X | electrical system software |
| 2020 Tesla Model 3 | External/pedestrian alert |
| 2020 Tesla Model 3 | electrical system software |
| 2019 Tesla Model 3 | External/pedestrian alert |
| 2019 Tesla Model 3 | electrical system software |
| 2019 Tesla Model S | External/pedestrian alert |
| 2019 Tesla Model S | electrical system software |
| 2018 Tesla Model 3 | External/pedestrian alert |
| 2018 Tesla Model 3 | electrical system software |
| 2018 Tesla Model S | External/pedestrian alert |
| 2018 Tesla Model S | electrical system software |
| 2013 Tesla Model S | External/pedestrian alert |
| 2013 Tesla Model S | electrical system software |
| Units affected | 6,557 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If the pedestrian warning sound is muted, pedestrians are less likely to notice the vehicle approaching, increasing the risk of a crash. If the PWS makes no sound, complete the recall update and use extra care around pedestrians. Repair is free at any franchised Tesla dealer.
What should I do?
- Check your VIN to confirm your 2013, 2018, 2019, 2020, 2021, or 2022 Tesla Model 3, Model Y, Model X, or Model S is included in this recall.
- Contact Tesla service to confirm the free OTA software update is available for your vehicle.
- Install Tesla software update 2023.44.30.14, which restores Pedestrian Warning System sounds after a factory reset.
- Reference recall number 24V153 and Tesla recall SB-24-00-006 when you contact Tesla service.
- Use extra care around pedestrians until the update is installed, especially at low speeds where the warning sound matters.
What happens at the repair
Tesla fixes this recall through an over-the-air software update, release 2023.44.30.14, which restores the Pedestrian Warning System sounds after a factory reset. The update is free, and owner notification letters were mailed April 27, 2024. There is no dealer part replacement required for this campaign. Reimbursement is not offered because Tesla says there was no paid repair tied to the underlying condition and owners received the remedy free of charge through the OTA software release. If the update is not showing on the vehicle, contact Tesla customer service at 1-877-798-3752 and reference SB-24-00-006.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| February 27, 2024 | NHTSA published the recall |
|---|---|
| February 29, 2024 | Dealer notification began |
| February 29, 2024 | Dealer notification ended |
| April 27, 2024 | Owner notification mailed |
| April 27, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 27, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V153?
Recall 24V153 covers 6,557 Tesla Model 3, Model Y, Model X, and Model S vehicles where a factory reset muted the Pedestrian Warning System sounds. Tesla released over-the-air software update 2023.44.30.14 free of charge to restore the required pedestrian alert sounds.
What should I do if my 2013, 2018, 2019, 2020, 2021, 2022 Tesla Model 3, Model Y, Model X, or Model S is on this recall?
Check your VIN to confirm your specific Tesla is included in recall 24V153. If it is, confirm the vehicle received software update 2023.44.30.14. Contact Tesla customer service at 1-877-798-3752 and reference Tesla recall SB-24-00-006 if the update has not installed.
Is the recall repair free?
Yes. Tesla released the over-the-air software update free of charge. The update is Tesla software release 2023.44.30.14, and it addresses the muted Pedestrian Warning System sounds covered by recall 24V153.
What is the safety risk?
The safety risk is that pedestrians can be unaware of an approaching Tesla when the Pedestrian Warning System sounds are muted. That increases crash risk, especially around people outside the vehicle. The fix is the free Tesla software update identified for recall 24V153.
When were owners notified about recall 24V153?
Tesla mailed owner notification letters on April 27, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Tesla is included, then contact Tesla customer service with recall number SB-24-00-006.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V153000 |
|---|---|
| Tesla customer service | 1-877-798-3752 |
| NHTSA recall # | 24V153 |
| NHTSA recall # (full) | 24V153000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →