Recall 24V151 covers 111 2022-2024 Mercedes-Benz Tourrider buses for breakable roof hatch handles. Repair will be free at any franchised Mercedes-Benz dealer once available.
Mercedes-Benz is recalling 111 2022-2024 Tourrider Business and Tourrider Premium buses because the roof hatch handle can break. That emergency-exit failure can prevent or delay occupants from getting out during an emergency, increasing injury risk, and the Mercedes-Benz dealer repair will be free once the remedy is available.
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What's wrong?
The roof hatch latch on the 2022-2024 Mercedes-Benz Tourrider Business and Tourrider Premium is part of the coach's emergency exit system. The handle and release mechanism are supposed to let someone open the roof hatch from inside the coach when an emergency exit is needed.
In NHTSA campaign 24V151, the problem is the roof hatch release mechanism. The handle can break when someone tries to operate it. If the handle breaks, the hatch does not release as designed, so the coach no longer meets the emergency-exit release requirements for buses.
The affected latch lacks the reinforced operating lever used in the corrected part. That reinforcement matters because the lever takes the force from the handle and transfers it into the latch release. There is no warning sign before failure. The handle can feel usable until it breaks during operation.
Who's affected?
Spans Tourrider Business and Tourrider Premium buses across the 2022-2024 model years, all tied to the same emergency roof latch hardware.
| 2024 Mercedes-Benz Tourrider Business | body or structural component |
|---|---|
| 2024 Mercedes-Benz Tourrider Premium | body or structural component |
| 2022 Mercedes-Benz Tourrider Premium | body or structural component |
| 2023 Mercedes-Benz Tourrider Business | body or structural component |
| 2023 Mercedes-Benz Tourrider Premium | body or structural component |
| 2022 Mercedes-Benz Tourrider Business | body or structural component |
| Units affected | 111 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A broken handle can prevent or delay occupants from exiting during an emergency, increasing the risk of injury. If your VIN is included, schedule service when the repair is ready and ask the dealer how to handle any broken handle now. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2022-2024 Mercedes-Benz Tourrider Business or Tourrider Premium is included in this recall.
- Review the owner letter mailed on April 05, 2024, or call Mercedes-Benz customer service at 1-416-624-3558 if you never received it.
- Ask a franchised Mercedes-Benz dealer when the free roof-hatch-handle replacement opens for your VIN.
- Reference recall number 24V151 and Daimler Coaches recall 83.10T24281A when you call.
- Keep roof hatch emergency-exit access clear until the handle repair is complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician will replace the roof hatch handle covered by recall 24V151. Because the remedy is listed as under development, treat the final dealer repair as free once available, not as a repair you can assume is ready before the dealer confirms it. Parts and labor are covered under the recall. If a Tourrider operator or owner already paid to fix this handle issue, reimbursement is available through the DCNA warranty system described in the owner letter. Bring prior repair paperwork when you speak with the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 26, 2024 | NHTSA published the recall |
|---|---|
| April 5, 2024 | Owner notification mailed |
| April 19, 2024 | Dealer notification began |
| April 19, 2024 | Dealer notification ended |
| April 19, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V151?
Recall 24V151 covers 111 2022-2024 Mercedes-Benz Tourrider Business and Tourrider Premium buses with a roof hatch handle that can break. A broken handle can delay emergency exit from the bus. Dealers will replace the handle for free.
What should I do if my 2022-2024 Mercedes-Benz Tourrider Business or Tourrider Premium is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V151. If it is, contact a franchised Mercedes-Benz dealer to arrange the roof hatch handle replacement. Reference recall number 24V151 and Daimler Coaches recall number 83.10T24281A when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Daimler Coaches says dealers will replace the roof hatch handle free of charge, with parts and labor covered for included 2022-2024 Mercedes-Benz Tourrider Business and Tourrider Premium buses.
What is the safety risk?
The safety risk is delayed emergency exit. If the roof hatch handle breaks, occupants can be prevented or delayed from exiting the bus during an emergency, increasing the risk of injury. Ask the dealer how the vehicle should be used until the handle replacement is complete.
When were owner letters mailed?
Daimler Coaches mailed owner notification letters on April 5, 2024. If you operate or recently bought a 2022-2024 Mercedes-Benz Tourrider Business or Tourrider Premium bus and never received a letter, check your VIN and call Daimler Coaches customer service at 1-416-624-3558.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V151000 |
|---|---|
| Mercedes-Benz customer service | 1-416-624-3558 |
| NHTSA recall # | 24V151 |
| NHTSA recall # (full) | 24V151000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →