Recall 24V138 covers 8 2024 BMW X5 and X7 vehicles for instrument panel defects. Repair will be free at any franchised BMW dealer once available.
BMW is recalling 8 2024 X7 and X5 vehicles under recall 24V138 because a manufacturing problem in the instrument panel can affect air bag deployment or let the panel separate during deployment. Pieces of the panel can strike occupants, or the air bag can fail to restrain an occupant as intended, and the BMW dealer repair will be free once BMW makes the remedy available.
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What's wrong?
The instrument panel in the 2024 BMW X5 and X7 is the dashboard structure that sits in front of the driver and passenger. It holds trim, covers parts of the air bag system, and is designed to react in a controlled way when an air bag deploys.
On affected vehicles, the supplier did not produce the instrument panel to BMW specifications. The resin mixture in the panel was out of specification during a specific production period. During air bag deployment, that defect can interfere with proper air bag deployment or allow the panel to separate instead of staying controlled.
There is no warning sign before failure. An owner would not see a dashboard light, noise, or visible change that confirms this panel problem before an air bag deployment event.
Who's affected?
BMW identifies the instrument panel as the part tied to the dashboard structure and air bag system components in this recall.
| 2024 BMW X7 | body or structural component |
|---|---|
| 2024 BMW X7 | air bag system |
| 2024 BMW X5 | body or structural component |
| 2024 BMW X5 | air bag system |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2024 BMW X5 or X7 does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Instrument panel separation during air bag deployment can send pieces of the panel into occupants. Improper air bag deployment can also leave an occupant without the restraint BMW intended during a crash, increasing injury risk. Until the repair is open, drive cautiously and contact a BMW dealer about next steps. Repair will be free at any franchised BMW dealer once available.
What should I do?
- Check your VIN to confirm your 2024 BMW X7 or X5 is included in this recall.
- Wait for BMW to open the repair before scheduling the free instrument-panel replacement that addresses panel separation and air bag deployment risk.
- Contact a franchised BMW dealer once the repair is open, and reference recall number 24V138 when you call.
- Bring BMW's owner letter if you have it, or ask the dealer to confirm the recall by VIN.
- Drive with extra care until the repair is complete, and keep all occupants properly belted on every trip.
What happens at the repair
BMW lists the dealer remedy as an instrument panel replacement. Because the remedy status is still under development, do not treat that as a repair appointment until BMW opens the final dealer repair. Once available, a BMW technician will replace the instrument panel, and parts and labor will be free under the recall. If you paid for a related instrument panel repair before the recall notice, BMW's standard reimbursement plan covers documented expenses. Ask BMW customer service or the dealer how to submit the paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 23, 2024 | NHTSA published the recall |
|---|---|
| February 23, 2024 | Dealer notification began |
| February 23, 2024 | Dealer notification ended |
| April 16, 2024 | Owner notification mailed |
| April 16, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 16, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V138?
Recall 24V138 covers 8 2024 BMW X5 and X7 vehicles with an instrument panel that was not manufactured properly. During air bag deployment, the panel can separate or interfere with proper air bag deployment, increasing injury risk. BMW dealers will replace the instrument panel for free.
What should I do if my 2024 BMW X5 or X7 is on this recall?
Check your VIN to confirm your specific SUV is included in recall 24V138. If it is, contact a franchised BMW dealer and reference recall 24V138. Ask whether the instrument panel replacement is ready for your VIN. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. BMW dealers will replace the instrument panel free of charge for included 2024 BMW X5 and X7 vehicles.
What is the safety risk in recall 24V138?
The safety risk is occupant injury during a crash. If the instrument panel separates during air bag deployment, pieces of the panel can strike occupants. If the air bag does not deploy properly, it can fail to restrain an occupant as intended.
When did BMW notify owners about recall 24V138?
BMW mailed owner notification letters on April 16, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific 2024 BMW X5 or X7 is included before calling a BMW dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V138000 |
|---|---|
| BMW customer service | 1-800-525-7417 |
| NHTSA recall # | 24V138 |
| NHTSA recall # (full) | 24V138000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →