Recall 24V128 affects 4,212 2023-2024 Toyota Camry and Camry Hybrid vehicles for insufficient rear-seat head restraint bracket welds. Repair is free at any franchised Toyota dealer.
Toyota is recalling 4,212 2023-2024 Camry and Camry Hybrid vehicles because head restraint brackets in the second row center and right-side seats were not welded strongly enough. In a crash, those brackets can fail to restrain an occupant properly, which raises injury risk; Toyota dealers will complete the recall repair free of charge.
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What's wrong?
The rear seat back frame in 2023-2024 Toyota Camry and Camry Hybrid vehicles supports the rear seat and anchors the head restraints. The head restraint brackets hold the headrests in the right position so they can help manage head movement during a crash. This recall concerns the 60% rear seat back frame sub-assembly used with the split, fold-down rear seat.
On affected vehicles, the brackets for the second-row center and right-side head restraints were not welded strongly enough during manufacturing. Toyota traced the issue to an improper cold spot-weld, meaning the weld did not fully bond the bracket to the seat frame. Because of that weak attachment point, Toyota cannot guarantee the head restraint's retention, movement control, or strength under the federal head restraint standard.
There is no warning sign before failure. The weak weld is inside the seat back frame, so an owner will not see, hear, or feel the problem during normal driving.
Who's affected?
Covers Camry and Camry Hybrid sedans from the 2023 and 2024 model years, all tied to the same rear seat-back frame sub-assembly.
| 2023 Toyota Camry | seat assembly |
|---|---|
| 2024 Toyota Camry | seat assembly |
| 2024 Toyota Camry Hybrid | seat assembly |
| 2023 Toyota Camry Hybrid | seat assembly |
| Units affected | 4,212 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific sedan.
What's the safety risk?
An insufficiently welded head restraint bracket does not provide the intended restraint for a rear-seat occupant in a crash, increasing injury risk. Schedule the repair soon, especially if passengers use the rear seat. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Toyota Camry or Camry Hybrid is included in this recall.
- Contact a franchised Toyota dealer to schedule the free rear seat-back frame replacement that fixes the insufficiently welded head restraint brackets.
- Bring the recall notice if Toyota has mailed one. If not, reference recall number 24V128 when you call.
- Limit use of the second-row center and right-side seats until the repair is complete.
- Call Toyota customer service at 1-800-331-4331 with questions about scheduling or recall coverage.
What happens at the repair
At the dealer, a Toyota technician replaces the 60% rear seat-back frame sub-assembly. That repair addresses the second-row center and right-side seat head restraint bracket issue covered by recall 24V128. The replacement parts and labor are free under the recall. Toyota's general reimbursement plan is on file for owners who already paid for a related repair before the recall notice. Bring repair documentation to the service desk, or contact Toyota customer service and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 21, 2024 | NHTSA published the recall |
|---|---|
| February 21, 2024 | Dealer notification began |
| February 21, 2024 | Dealer notification ended |
| April 7, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 7, 2024 | Interim owner notification (was planned for this date) |
| April 19, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V128?
Recall 24V128 covers 4,212 2023-2024 Toyota Camry and Camry Hybrid vehicles with second-row center and right-side head restraint brackets that were not welded sufficiently. In a crash, the bracket can fail to properly restrain an occupant, increasing injury risk.
What should I do if my 2023-2024 Toyota Camry or Camry Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V128. If it is, contact a franchised Toyota dealer to schedule replacement of the 60% rear seat-back frame sub-assembly. Reference recall 24V128 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Toyota dealers will replace the 60% rear seat-back frame sub-assembly free of charge. Toyota lists 24TB04 and 24TA04 as its internal recall numbers.
What is the safety risk?
The risk is that an insufficiently welded head restraint bracket can fail to restrain an occupant properly during a crash. This recall involves the second-row center and right-side seats, and the official consequence is an increased risk of injury.
When were Toyota Camry owners notified?
Toyota mailed owner notification letters on April 19, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your Camry or Camry Hybrid is included, then call a Toyota dealer or Toyota customer service at 1-800-331-4331.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V128000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 24V128 |
| NHTSA recall # (full) | 24V128000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →