Recall 24V119 covers 1,978 2024 Keystone Hideout and Springdale travel trailers with propane cylinder holders that can detach. Repair is free at franchised Keystone dealers.
Keystone is recalling 1,978 2024 Hideout and Springdale travel trailers because the propane cylinder holder can have insufficient welds, allowing the cylinder to detach. A loose propane cylinder can become a road hazard and increase crash risk, so Keystone dealers will inspect and repair the holder free of charge.
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What's wrong?
The propane cylinder holder on 2024 Keystone Hideout and Springdale travel trailers is the metal bracket that secures the LP cylinder at the front of the trailer. Its job is simple: keep the cylinder upright and locked in place while the trailer is parked, hitched, and moving. The bracket has to hold the cylinder steady because the propane line and tank valve depend on that support.
On affected trailers, a weld on the holder leg is not strong enough. That weld joins the leg to the bracket structure, so a weak weld lets the leg separate or come apart. If the holder loosens, the propane cylinder can detach from its mounted position instead of staying secured to the trailer.
Owners can look for movement at the holder before the bracket fails. The warning sign is a loose propane cylinder holder leg, especially if the bracket shifts by hand or no longer feels solid.
Who's affected?
Covers the Hideout and Springdale lines from the 2024 model year, both using the same propane cylinder holder.
| 2024 Keystone Hideout | body or structural component |
|---|---|
| 2024 Keystone Springdale | body or structural component |
| Units affected | 1,978 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A detached propane cylinder can become a road hazard and increase the risk of a crash. Before travel, check whether the propane cylinder holder leg feels loose, and stop using the trailer until a dealer inspects it. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2024 Keystone Hideout or Springdale travel trailer is included in this recall.
- Contact your nearest franchised Keystone dealer to schedule the free propane-cylinder holder replacement that keeps the cylinder attached to the trailer.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 24V119 when you call.
- Tow cautiously until the repair is complete, and stop using the trailer if the propane cylinder holder is loose or the cylinder is not secure.
- Call Keystone customer service at 1-866-425-4369 with questions and reference Keystone recall 24-451.
What happens at the repair
At the dealer, a Keystone technician replaces the propane cylinder holder covered by recall 24V119. The replacement parts and labor are free under the recall. Keystone also has a manufacturer reimbursement plan on file. If you already paid out of pocket for a related propane cylinder holder repair before the recall notice, contact Keystone customer service or ask the service desk how to submit repair documentation under that plan. New vehicles are also covered under warranty.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 19, 2024 | NHTSA published the recall |
|---|---|
| March 11, 2024 | Owner notification mailed |
| April 7, 2024 | Dealer notification began |
| April 7, 2024 | Dealer notification ended |
| April 7, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V119?
Recall 24V119 covers 1,978 2024 Keystone Hideout and Springdale travel trailers with a propane cylinder holder weld problem. The holder can allow the propane cylinder to detach, creating a road hazard and increasing crash risk. Keystone dealers will replace the holder for free.
What should I do if my 2024 Keystone Hideout or Springdale is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 24V119. If it is, contact a Keystone dealer to schedule the propane cylinder holder replacement. Reference Keystone recall number 24-451 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the safety defect at no cost, and Keystone's remedy states that dealers will replace the propane cylinder holder free of charge. Parts and labor are covered for included trailers.
Is it safe to tow my 2024 Keystone Hideout or Springdale before the repair?
Keystone did not issue a do-not-drive instruction for recall 24V119. The stated risk is that a detached propane cylinder can become a road hazard and increase crash risk. Before towing, check your VIN and ask a Keystone dealer for guidance if the holder looks loose or damaged.
When did Keystone mail owner notices for recall 24V119?
Keystone mailed owner notification letters on March 11, 2024. If you bought the trailer used or never received a letter, the VIN still decides whether the recall applies. You can also contact Keystone customer service at 1-866-425-4369 and reference recall 24-451.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V119000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 24V119 |
| NHTSA recall # (full) | 24V119000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →