Recall 24V111 affects 199,143 2021-2024 Jeep Grand Cherokee and Wrangler vehicles for inoperative windshield defrosting. Repair is free at any franchised Jeep dealer.
Jeep is recalling 199,143 2021-2024 Wrangler and Grand Cherokee vehicles because a hybrid control processor software error can leave the windshield defrosting and defogging system inoperative. That loss of defrost or defog function can reduce driver visibility and raise crash risk; Jeep dealers will complete the recall repair free of charge.
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What's wrong?
The hybrid control processor software on 2021-2024 Jeep Grand Cherokee and Wrangler plug-in hybrid SUVs is the code that helps coordinate hybrid system commands with other vehicle functions. In this recall, that software affects whether the windshield defrosting and defogging system operates as intended. The defrost system is supposed to clear fog, frost, or condensation from the windshield so the driver has a usable forward view.
On affected SUVs, the hybrid control processor software was programmed incorrectly. Under certain conditions, that error disables the windshield defrost function instead of allowing the HVAC system to send heated air to the windshield. The vehicle still has the physical defrost hardware, but the software command does not keep the system working as required.
There is no warning sign before failure. The first thing an owner notices is the defrost or defog function not clearing the windshield when selected.
Who's affected?
Covers Grand Cherokee and Wrangler SUVs across the 2021-2024 model years, all tied to the hybrid control processor software for the defroster, defogger, or HVAC system.
| 2022 Jeep Grand Cherokee | visibility component |
|---|---|
| 2024 Jeep Grand Cherokee | visibility component |
| 2023 Jeep Wrangler | visibility component |
| 2022 Jeep Wrangler | visibility component |
| 2023 Jeep Grand Cherokee | visibility component |
| 2021 Jeep Wrangler | visibility component |
| 2024 Jeep Wrangler | visibility component |
| Units affected | 199,143 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
An inoperative windshield defrosting and defogging system can leave the driver with reduced visibility, which increases the risk of a crash. If the glass will not clear, stop in a safe place and schedule the software update soon. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Jeep Grand Cherokee or Wrangler is included in this recall.
- Contact your nearest franchised Jeep dealer to schedule the free HCP software update that restores the windshield defrosting and defogging system.
- Bring the recall notice if Jeep mailed one. If not, reference recall number 24V111 when you call.
- Use extra caution in cold, wet, or fogging conditions until the repair is complete. Stop driving if you cannot keep the windshield clear.
What happens at the repair
At the dealer, a Jeep technician updates the hybrid control processor software so the defrosting and defogging system can operate as required. The software update and related labor are free under the recall. FCA US has a reimbursement process for owners who already paid to repair this problem before the recall. The owner letter asks customers to send the original receipt or other adequate proof of payment to FCA US so the company can confirm the expense.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 15, 2024 | NHTSA published the recall |
|---|---|
| February 29, 2024 | Owner notification mailed |
| April 5, 2024 | Dealer notification began |
| April 5, 2024 | Dealer notification ended |
| April 5, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 5, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V111?
Recall 24V111 covers 199,143 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles with hybrid control processor software that can leave the windshield defrosting and defogging system inoperative. Jeep dealers will update the HCP software for free.
What should I do if my 2021-2024 Jeep Grand Cherokee or Wrangler is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V111. If it is, contact a franchised Jeep dealer to schedule the HCP software update. Reference recall number 24V111 or Jeep recall number 04B when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jeep dealers will update the hybrid control processor software free of charge. Parts and labor are covered for this recall repair.
What is the safety risk?
The safety risk is reduced driver visibility when the windshield defrosting and defogging system does not work. That reduced visibility increases crash risk. The recall repair is the HCP software update, and it is free at a franchised Jeep dealer.
When were owners notified about recall 24V111?
Owner notification letters were mailed February 29, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your Jeep is included, then call a franchised Jeep dealer with recall number 24V111 or 04B.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V111000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 24V111 |
| NHTSA recall # (full) | 24V111000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →