Recall 24V097 affects 16,543 2021-2022 Ford E-350 and E-450 vehicles for power steering fluid loss. Repair is free at any franchised Ford dealer.
Ford is recalling 16,543 2021-2022 E-350 and E-450 vehicles with dual rear wheels because the power steering pressure line can disconnect from the brake hydroboost unit, causing a sudden loss of power steering fluid. That loss can remove power steering and power brake assist, increasing crash risk; Ford dealers will repair the connection free of charge.
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What's wrong?
The affected 2021-2022 Ford E-350 and E-450 vehicles use a power steering pressure line, also called a jumper line, to carry pressurized fluid from the power steering pump to the steering assist system and the brake Hydroboost unit. The Hydroboost unit uses that hydraulic pressure to help apply braking force, so the line needs a secure connection and the correct routing angle.
On these vehicles, the fitting between the pressure line and the Hydroboost unit was not adequately connected during assembly. If the fitting disconnects, power steering fluid can leave the system suddenly. The revised repair uses replacement lines with updated routing and a different connection angle at the Hydroboost unit.
Owners can notice power steering fluid leaking onto the ground under the vehicle. Some drivers also report hearing an audible "pop" if the pressure line fitting disconnects while driving.
Who's affected?
Covers both E-350 and E-450 variants across 2021-2022, with Ford identifying the hydraulic brake hose and power steering system components for the same jumper line concern.
| 2021 Ford E-350 | hydraulic brake hose |
|---|---|
| 2021 Ford E-350 | power steering system |
| 2022 Ford E-350 | hydraulic brake hose |
| 2022 Ford E-350 | power steering system |
| 2021 Ford E-450 | hydraulic brake hose |
| 2021 Ford E-450 | power steering system |
| 2022 Ford E-450 | hydraulic brake hose |
| 2022 Ford E-450 | power steering system |
| Units affected | 16,543 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A sudden power steering fluid loss can take away power steering and power brake assist, and raises crash risk. Watch for steering fluid on the ground under the vehicle or an audible pop while driving. If you see a leak or hear that pop, stop driving when safe and call a Ford dealer. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2021-2022 Ford E-350 or E-450 is included in this recall.
- Contact a franchised Ford dealer to schedule the free power-steering-pressure-line and hydroboost-jumper-line replacement that fixes the fluid-loss risk.
- Tell the dealer if the vehicle was repaired under prior recall 22V-089; this recall still needs the new remedy.
- Bring the recall notice if Ford mailed one. Reference recall number 24V097 when you call.
- Drive cautiously until the repair is complete. Leave extra room for steering and braking assist loss.
What happens at the repair
At the dealer, a Ford technician replaces the power steering pressure line and the hydroboost jumper line. Parts and labor are covered under the recall. This new repair still matters if the vehicle was fixed under recall 22V-089, because Ford says the new remedy must be completed even after the prior recall repair. If you already paid out of pocket for this repair before the recall notice, Ford's general reimbursement plan covers eligible documented costs. Ford lists May 31, 2024, as the reimbursement eligibility end date, so bring repair records and receipts to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 9, 2024 | NHTSA published the recall |
|---|---|
| February 12, 2024 | Dealer notification began |
| February 12, 2024 | Dealer notification ended |
| March 25, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 25, 2024 | Interim owner notification (was planned for this date) |
| June 21, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V097?
Recall 24V097 covers 16,543 2021-2022 Ford E-350 and E-450 vehicles with dual rear wheels. An inadequate connection between the power steering pressure line and brake hydroboost unit can cause sudden power steering fluid loss, leading to loss of power steering and power brake assist. Ford dealers will replace the affected lines for free.
What should I do if my 2021-2022 Ford E-350 or E-450 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V097. If it is, contact a franchised Ford dealer to schedule replacement of the power steering pressure line and hydroboost jumper line. Reference Ford recall number 24S07 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford's remedy provides free replacement of the power steering pressure line and hydroboost jumper line at any franchised Ford dealer.
What is the safety risk?
A sudden loss of power steering fluid can cause loss of power steering and power brake assist. That means the vehicle becomes harder to steer and harder to stop, increasing crash risk. The fix is replacement of the affected pressure and jumper lines at a Ford dealer.
What if my Ford E-350 or E-450 was already repaired under recall 22V-089?
You still need the new remedy for recall 24V097. Ford states that vehicles previously recalled under 22V-089 need this repair completed even if the earlier recall work was done. Check your VIN, then schedule the new line replacement with a Ford dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V097000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V097 |
| NHTSA recall # (full) | 24V097000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →