Recall 24V083 affects 8 2024 Volvo Bus 9700 buses for loose steering link-rod nuts. Do not drive. Free repair at a franchised Volvo Bus dealer.
A detached link rod can cause loss of steering control and increase the risk of a crash. There is no warning sign before failure. Do not drive the vehicle, even for short trips, until the repair is complete. Ask the dealer about towing if it must move. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 8 2024 9700 motorcoaches because a loose castellated nut can let the steering gear link rod detach from the steering arm. Do not drive the vehicle until a Volvo Bus dealer completes the free repair, because a detached link rod can cause loss of steering control and raise crash risk.
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What's wrong?
The steering gear link rod on the 2024 Volvo Bus 9700 is part of the mechanical steering connection between the steering gear and the steering arm. When the driver turns the wheel, that rod transfers movement through the steering arm so the front wheels turn in the intended direction. The connection depends on a castellated nut and cotter pin to hold the rod in place.
On affected buses, that nut was not tightened enough during manufacturing and was not properly retained with the cotter pin. With the nut loose, the link rod can separate from the steering arm. If that happens, the driver loses steering control, which is the safety risk identified in NHTSA campaign 24V083.
There is no warning sign before failure. The filing says there is no warning associated with this issue, so a normal steering feel does not confirm the bus is safe. If your VIN is included, do not drive the bus until the steering connection is repaired.
Who's affected?
| 2024 Volvo Bus 9700 | steering system |
|---|---|
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Volvo Bus 9700 bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A detached link rod can cause loss of steering control and increase the risk of a crash. There is no warning sign before failure. Do not drive the vehicle, even for short trips, until the repair is complete. Ask the dealer about towing if it must move. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2024 Volvo Bus 9700 is included in this recall.
- Do not drive the bus until the steering repair is complete.
- Arrange a tow if the bus has to be moved to the dealer; do not drive it there yourself.
- Contact a franchised Volvo Bus dealer to schedule the free castellated-nut and cotter-pin repair that secures the steering gear link rod.
- Bring the owner letter if you have it. If not, reference recall number 24V083 and Volvo Bus recall SR24-82 when you call.
What happens at the repair
Do not drive the vehicle until this repair is complete. At the dealer, a Volvo Bus technician inspects the castellated nuts that secure the steering gear link rod to the steering arm. The technician tightens the nuts and installs new cotter pins as needed. Parts and labor are free under the recall. If you already paid to inspect and correct this defect before the recall launched, contact Volvo Bus customer service or ask the service desk about Prevost's reimbursement plan for that prior repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 8, 2024 | NHTSA published the recall |
|---|---|
| February 22, 2024 | Owner notification mailed |
| March 28, 2024 | Dealer notification began |
| March 28, 2024 | Dealer notification ended |
| March 28, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 28, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V083?
Recall 24V083 covers 8 2024 Volvo Bus 9700 vehicles with a loose castellated nut that secures the steering gear link rod to the steering arm. The link rod can detach, causing loss of steering control and increasing crash risk. Prevost will inspect and repair the hardware for free.
What should I do if my 2024 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V083. If it is, do not drive the vehicle until the repair is complete. Contact Volvo Bus customer service at 1-866-870-2046 and reference Volvo Bus recall SR24-82 when arranging service.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost. For this recall, Prevost will inspect and tighten the castellated nuts and install new cotter pins as necessary, free of charge.
What does do not drive mean for recall 24V083?
Do not drive the vehicle until the recall repair has been performed. The steering gear link rod can detach if the loose hardware is not corrected. If the vehicle has to be moved, contact Volvo Bus customer service or the servicing location before driving it.
When were owners notified about this Volvo Bus recall?
Volvo Bus mailed owner notification letters on February 22, 2024. If you bought the vehicle used or did not receive a letter, check your VIN and contact Volvo Bus customer service at 1-866-870-2046 with recall number SR24-82.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V083000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 24V083 |
| NHTSA recall # (full) | 24V083000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →