Recall 24V060 covers 570,434 2020-2024 GMC Sierra and Chevrolet Silverado 2500/3500 trucks for tailgate switch water intrusion. Repair is free at any franchised GMC dealer.
GMC is recalling 570,434 2020-2024 Sierra 2500, Sierra 3500, Silverado 2500, and Silverado 3500 trucks equipped with power-unlatching tailgates because water can short the electronic gate-release switch. An unlatched tailgate can open while driving, spill unsecured cargo into traffic, and increase crash risk; GMC dealers will complete the recall repair free of charge.
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What's wrong?
The tailgate release switch on affected 2020-2024 GMC Sierra 2500, Sierra 3500, Silverado 2500, and Silverado 3500 trucks is the exterior touchpad that tells the body control module to unlock and release the tailgate. On trucks with the manual gate with power lock and release, that switch lets the driver open the tailgate electronically instead of using a purely mechanical handle.
The problem is water intrusion at the switch. The tailgate design lets water reach an unsealed release switch, and moisture can short the circuit. When that happens, the body control module can receive a release signal even though no one pressed the touchpad. The tailgate can unlatch while the truck is in park.
The warning sign is straightforward: the tailgate has opened when you did not command it. If that happens, treat the switch and latch system as suspect and keep cargo secured until the dealer repair is complete.
Who's affected?
Covers four heavy-duty Silverado and Sierra truck lines from 2020-2024, all tied to the tailgate release switch and latch.
| 2024 GMC Sierra 3500 | Latch |
|---|---|
| 2023 Chevrolet Silverado 2500 | Latch |
| 2024 Chevrolet Silverado 3500 | Latch |
| 2020 GMC Sierra 3500 | Latch |
| 2023 GMC Sierra 3500 | Latch |
| 2020 GMC Sierra 2500 | Latch |
| 2022 GMC Sierra 2500 | Latch |
| 2021 Chevrolet Silverado 3500 | Latch |
| 2022 Chevrolet Silverado 3500 | Latch |
| 2023 GMC Sierra 2500 | Latch |
| 2020 Chevrolet Silverado 3500 | Latch |
| 2023 Chevrolet Silverado 3500 | Latch |
| 2020 Chevrolet Silverado 2500 | Latch |
| 2021 Chevrolet Silverado 2500 | Latch |
| 2022 Chevrolet Silverado 2500 | Latch |
| 2024 Chevrolet Silverado 2500 | Latch |
| 2021 GMC Sierra 3500 | Latch |
| 2022 GMC Sierra 3500 | Latch |
| 2021 GMC Sierra 2500 | Latch |
| 2024 GMC Sierra 2500 | Latch |
| Units affected | 570,434 |
| Field incidents | NHTSA has logged 140 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
The risk is an unlatched tailgate opening while driving. Unsecured cargo can fall out, create a road hazard, and increase crash risk. Before driving, confirm the tailgate is fully closed and latched, and watch for any sign that it has opened unexpectedly. Schedule the switch replacement soon. Repair is free at any franchised GMC dealer.
What should I do?
- Check your VIN to confirm your 2020-2024 GMC Sierra 3500, Silverado 2500, Silverado 3500, or Sierra 2500 is included in this recall.
- Contact a franchised GMC dealer to schedule the free exterior touchpad switch replacement that fixes the water-intrusion short in the tailgate release switch.
- Bring the recall notice if GMC has mailed one. If not, reference recall number 24V060 when you call.
- Check that the tailgate is closed and latched before driving until the repair is complete.
- Secure cargo inside the bed and keep loose cargo away from the tailgate until the dealer repair is finished.
What happens at the repair
At the dealer, a GMC technician replaces the exterior touchpad switch assemblies for the power-unlatching tailgate. The recall repair is free, including parts and labor. Until the switch assembly has been replaced, check that the tailgate is closed and latched before driving. GM's standard reimbursement plan covers qualifying repairs owners already paid for before the recall notice. Ask the service desk how to submit repair documentation under the plan GM filed on May 12, 2023.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 1, 2024 | NHTSA published the recall |
|---|---|
| February 1, 2024 | Dealer notification began |
| February 1, 2024 | Dealer notification ended |
| April 1, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 1, 2024 | Interim owner notification (was planned for this date) |
| May 17, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V060?
Recall 24V060 covers 570,434 2020-2024 GMC Sierra 3500, Silverado 2500, Silverado 3500, and Sierra 2500 vehicles with power-unlatching tailgates. Water intrusion can short the exterior gate-release switch, letting the tailgate unlatch while parked. Dealers will replace the exterior touchpad switch assemblies for free.
What should I do if my 2020-2024 GMC Sierra 3500, Silverado 2500, Silverado 3500, or Sierra 2500 is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V060. If it is, make sure the tailgate is closed and latched before driving, then contact a franchised GMC dealer to schedule the exterior touchpad switch replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 24V060, dealers will replace the exterior tailgate touchpad switch assemblies free of charge, including covered parts and labor.
What is the safety risk?
The safety risk is unsecured cargo falling from the bed if the tailgate opens while driving. That cargo can create a road hazard and increase crash risk. Until the repair is complete, check that the tailgate is fully closed and latched before every drive.
What if I bought the truck used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. If you never received GM's May 17, 2024 owner letter, check your VIN and reference recall 24V060 when you call the dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V060000 |
|---|---|
| GMC customer service | 1-800-222-1020 |
| NHTSA recall # | 24V060 |
| NHTSA recall # (full) | 24V060000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →