Recall 24V055 covers 98 2023 Jayco and Entegra motorhomes because the awning can extend in transit. Free repair at any franchised Jayco dealer.
Jayco is recalling 98 2023 Solstice Li, Solstice, Expanse, and Expanse Li motorhomes because the retractable awning can extend during transit. An awning that opens on the road can distract other drivers or become a road hazard, increasing crash risk; Jayco dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The retractable awning on the 2023 Jayco Solstice Li, Solstice, Expanse, and Expanse Li motorhomes is supposed to stay locked in its stored position while the motorhome is moving. Its small box left hand motor assembly drives the awning in and out, and the gearbox housing keeps the motor's internal parts supported while the awning is retracted.
On affected motorhomes, the problem is inside that awning motor and gearbox housing assembly. The repair adds a support piece, called a wedge by the awning supplier, to hold the internal components in place. Without that added support, the awning can extend unintentionally during transit instead of remaining secured against the side of the motorhome.
There is no warning sign before failure. If the awning starts moving while you are driving, or if it does not stay fully retracted, stop when safe and have a Jayco dealer inspect it.
Who's affected?
Covers Jayco and Entegra motorhome lines that use the same left-hand 12V DC motor assembly.
| 2023 Jayco Solstice Li | Equipment |
|---|---|
| 2023 Jayco Solstice | Equipment |
| 2023 Entegra Expanse | Equipment |
| 2023 Entegra Expanse Li | Equipment |
| Units affected | 98 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific motorhome.
What's the safety risk?
An awning that extends during transit can distract the driver or become a road hazard, increasing crash risk. If the awning moves unexpectedly, slow down when safe, pull over, and contact a Jayco dealer before continuing with the awning unsecured. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2023 Jayco Solstice Li, Jayco Solstice, Entegra Expanse, or Entegra Expanse Li is included in this recall.
- Contact a franchised Jayco dealer to schedule the free awning gearbox wedge installation and motor replacement if needed, which keeps the awning from extending during transit.
- Bring the owner letter if you have it. If not, reference recall number 24V055 and Jayco recall 9903601 when you call.
- Secure the awning before each trip until the repair is complete, and stop driving if it does not stay fully retracted.
What happens at the repair
At the dealer, a Jayco technician installs a wedge to support the internal components inside the retractable awning gearbox. The technician also replaces the awning motor if the repair inspection shows it is needed. The recall repair is available now, and parts and labor are free of charge. If you paid for this repair before the recall notice, Jayco's recall reimbursement plan covers eligible prior repairs. Bring receipts or repair paperwork to the service desk when you ask about reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 31, 2024 | NHTSA published the recall |
|---|---|
| February 23, 2024 | Owner notification mailed |
| February 29, 2024 | Dealer notification began |
| February 29, 2024 | Dealer notification ended |
| February 29, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V055?
Recall 24V055 covers 98 2023 Jayco Solstice Li, Solstice, Entegra Expanse, and Expanse Li motorhomes with retractable awnings that can extend unintentionally during transit. Jayco dealers will install a gearbox support wedge and replace the awning motor when needed, free of charge.
What should I do if my 2023 Jayco Solstice Li, Jayco Solstice, Entegra Expanse, or Entegra Expanse Li is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 24V055. If it is, contact a franchised Jayco dealer to schedule the awning repair. Reference recall number 24V055 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jayco's remedy says dealers will install the gearbox support wedge and replace the motor when needed free of charge.
What is the safety risk in recall 24V055?
The safety risk is an awning extending unintentionally during transit. If that happens, the awning can distract other drivers or become a road hazard, increasing crash risk. If your VIN is included, arrange the free dealer repair before your next trip.
When were owners notified about recall 24V055?
Jayco mailed owner notification letters on February 23, 2024. If you bought the motorhome used or never received a letter, the VIN check decides whether your specific 2023 Jayco or Entegra motorhome is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V055000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 24V055 |
| NHTSA recall # (full) | 24V055000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →