Recall 24V035 affects 199,575 2023 Tesla Model S, Model X, and Model Y vehicles for rearview-camera display failure. Free OTA update released.
Tesla is recalling 199,575 2023 Model S, Model X, and Model Y vehicles under recall 24V035 because software instability can stop the rearview camera image from displaying. When the image is missing in reverse, driver visibility drops and crash risk increases; Tesla's repair is free.
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What's wrong?
The recalled part is the vehicle software on certain 2023 Tesla Model S, Model Y, and Model X vehicles with full self-driving computer 4.0. That software helps start the rearview camera feed and put the image on the center display when the vehicle is shifted into Reverse. The camera system gives the driver a view behind the vehicle while backing up.
On affected vehicles, software releases 2023.44.30 through 2023.44.30.6 and 2023.44.100 did not keep the camera communication stable enough. The issue involved the internal data link that lets the computer communicate with camera hardware. When that link is unstable, the rearview camera does not initialize, so the image does not appear on the display.
The warning sign is direct: the rearview camera display appears blank when the vehicle is shifted to Reverse. If the screen is blank, the driver loses that camera view while backing up.
Who's affected?
Covers Model S, Model Y, and Model X using the same vehicle software tied to the camera system.
| 2023 Tesla Model S | Camera |
|---|---|
| 2023 Tesla Model Y | Camera |
| 2023 Tesla Model X | Camera |
| Units affected | 199,575 |
| Field incidents | NHTSA has logged 81 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A blank rearview camera image reduces the driver's view behind the vehicle while reversing and increases the risk of a crash. If the screen is blank after shifting to Reverse, use mirrors and direct visual checks, then arrange the software update promptly. Repair is free at any franchised Tesla dealer.
What should I do?
- Check your VIN to confirm your 2023 Tesla Model S, Model Y, or Model X is included in this recall.
- Contact Tesla service to confirm the free OTA software update that fixes the rearview-camera display failure.
- Install the software update before relying on the rearview camera in reverse.
- Call Tesla customer service at 1-877-798-3752 with questions and reference recall number 24V035 when you call.
What happens at the repair
Tesla has released a free over-the-air software update for the rearview camera display issue. The update is delivered through the vehicle's normal software system rather than a parts replacement at a service counter. If the vehicle has not installed it, connect to Wi-Fi and follow the vehicle prompts, or contact Tesla service for help confirming the update. Reimbursement is not offered for this campaign because there was no paid repair tied to the condition and Tesla provided the remedy free of charge.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| January 22, 2024 | NHTSA published the recall |
|---|---|
| January 24, 2024 | Dealer notification began |
| January 24, 2024 | Dealer notification ended |
| March 22, 2024 | Owner notification mailed |
| March 22, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 22, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V035?
Recall 24V035 covers 199,575 2023 Tesla Model S, Model Y, and Model X vehicles with software instability that can stop the rearview camera image from displaying in reverse. Tesla released a free over-the-air software update for the defect.
What should I do if my 2023 Tesla Model S, Model Y, or Model X is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V035. If it is, confirm that the free over-the-air software update has installed, or contact Tesla customer service at 1-877-798-3752 and reference SB-24-00-002.
Does the recall repair cost anything?
No. Federal recall law requires the defect repair at no cost, and Tesla released the over-the-air software update free of charge. The update addresses the rearview camera display problem covered by recall 24V035.
What is the safety risk?
The safety risk is reduced visibility while backing up. If the rearview image does not display when the vehicle is in reverse, the driver has less rear visibility, which increases crash risk. Confirm the free software update has installed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V035000 |
|---|---|
| Tesla customer service | 1-877-798-3752 |
| NHTSA recall # | 24V035 |
| NHTSA recall # (full) | 24V035000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →