Recall 24V033 affects 289 2017-2018 Nova Bus Lfs Artic and Lfs buses for incorrect driver's-window DOT marks. Repair is free at franchised Nova Bus dealers.
Nova Bus is recalling 289 2017-2018 Lfs Artic and Lfs buses because the driver's door windows were built with the wrong prime glazing manufacturer DOT code mark. That marking error can lead to the wrong replacement glass, reducing visibility and increasing crash risk; Nova Bus dealers will complete the recall repair free of charge.
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What's wrong?
The driver's door window on 2017-2018 Nova Bus Lfs Artic and Lfs buses is glazing in the entry door area. Its normal job is to give the driver side visibility while meeting FMVSS 205, the federal glazing standard that controls how vehicle glass is identified and certified.
The problem is not a broken latch or a window that stops moving. The affected windowpanes were marked AS-S when they should have been marked AS-2. That incorrect glazing mark means the driver's door window does not match the required certification marking for this bus application, so the buses do not comply with FMVSS 205.
There is no warning sign before failure. An operator will not hear, feel, or see a driving symptom from the incorrect mark alone, so the issue has to be confirmed by checking the door glass marking on the affected buses.
Who's affected?
Covers Lfs and Lfs Artic buses across the 2017 and 2018 model years, with door-related body-structure and visibility components listed.
| 2017 Nova Bus Lfs Artic | body structure |
|---|---|
| 2017 Nova Bus Lfs Artic | visibility component |
| 2017 Nova Bus Lfs | body structure |
| 2017 Nova Bus Lfs | visibility component |
| 2018 Nova Bus Lfs | body structure |
| 2018 Nova Bus Lfs | visibility component |
| 2018 Nova Bus Lfs Artic | body structure |
| 2018 Nova Bus Lfs Artic | visibility component |
| Units affected | 289 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included in this recall.
What's the safety risk?
An incorrect DOT code mark can lead a service shop to install the wrong type of replacement glass. The wrong glass can reduce visibility and increase the risk of a crash. There is no warning sign before that mistake matters, so confirm the recall repair before any window replacement. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Nova Bus Lfs Artic or Lfs bus is included in this recall.
- Contact a franchised Nova Bus dealer to schedule the free driver's door window inspection.
- Ask the dealer to inspect the DOT code mark and either replace the window or remove the incorrect marking so the correct glazing is used.
- Bring the owner letter if you have it. If not, reference recall number 24V033 when you call.
- Keep the driver's door window as installed until Nova Bus inspects it; do not approve replacement glass that does not match the recall instructions.
What happens at the repair
At the dealer, a Nova Bus technician inspects the driver's door windows for the incorrect prime glazing manufacturer DOT code mark. If the wrong mark is present, the technician either replaces the window or removes the incorrect marking. The inspection, any needed window replacement, and related labor are free under the recall. If you already paid out of pocket for this window marking repair before the recall notice, Nova Bus's standard reimbursement plan covers documented expenses. Contact Nova Bus customer service or ask the service desk how to submit the paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 19, 2024 | NHTSA published the recall |
|---|---|
| January 24, 2024 | Dealer notification began |
| January 24, 2024 | Dealer notification ended |
| March 19, 2024 | Interim owner notification (was planned for this date) |
| July 19, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V033?
Recall 24V033 covers 289 2017-2018 Nova Bus Lfs Artic and Lfs buses with an incorrect prime glazing manufacturer DOT code mark on the driver's door windows. That marking can lead to incorrect replacement glass, reduced visibility, and increased crash risk. Nova Bus will inspect and correct the windows for free.
What should I do if my 2017-2018 Nova Bus Lfs Artic or Lfs is on this recall?
Check your VIN to confirm whether your specific bus is included in recall 24V033. If it is, contact a Nova Bus dealer or service center to schedule the window inspection. Reference recall 24V033 or Nova Bus recall CR5546 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Nova Bus will inspect the driver's door windows and either replace the windows or remove the incorrect marking free of charge.
What is the safety risk?
The risk is reduced visibility after a wrong window replacement. If the incorrect DOT code leads to the wrong type of glass being installed later, the driver's visibility can be reduced, increasing crash risk. The dealer repair corrects the marking issue.
When were owners notified about recall 24V033?
Nova Bus mailed owner notification letters on July 19, 2024. If your fleet or current owner did not receive a letter, check your VIN and call Nova Bus customer service at 1-800-350-6682 with recall 24V033 or Nova Bus recall CR5546.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V033000 |
|---|---|
| Nova Bus customer service | 1-800-350-6682 |
| NHTSA recall # | 24V033 |
| NHTSA recall # (full) | 24V033000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →