Recall 24V008 affects 39 2020-2024 Pl Custom Type I and Type Iii vehicles for overloaded circuits. Firmware update is free at any franchised Pl Custom dealer.
Pl Custom is recalling 39 2020-2024 Type I and Type Iii ambulance and rescue vehicles because multiplex-system firmware can fail to shut off an output pin after a short circuit or wiring failure. Overloaded electrical circuits can overheat and increase the risk of fire, and Pl Custom dealers will complete the repair free of charge.
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What's wrong?
The V-MUX 8X16 INPUT / OUTPUT NODE on 2020-2024 Pl Custom Type I and Type Iii ambulances and rescue vehicles is part of the electrical multiplex system. A multiplex system lets a control network manage vehicle body functions instead of running a separate switch and wire for every circuit. The input and output node receives commands, then sends power to the correct equipment circuit.
In this recall, a short circuit or wiring failure can leave the node firmware unable to shut off an output pin. That pin keeps feeding power after the circuit should be off. The result is an overloaded electrical circuit, which puts extra heat and stress on wiring and connected equipment.
There is no warning sign before failure. An operator or service crew should not expect a dashboard message, sound, or visible symptom before the electrical circuit overloads.
Who's affected?
Covers Type I and Type Iii vehicles across the 2020 through 2024 model years, all tied to wiring for the V-MUX input/output node.
| 2021 Pl Custom Type Iii | wiring |
|---|---|
| 2021 Pl Custom Type I | wiring |
| 2024 Pl Custom Type I | wiring |
| 2022 Pl Custom Type Iii | wiring |
| 2023 Pl Custom Type Iii | wiring |
| 2023 Pl Custom Type I | wiring |
| 2020 Pl Custom Type I | wiring |
| 2020 Pl Custom Type Iii | wiring |
| 2022 Pl Custom Type I | wiring |
| 2024 Pl Custom Type Iii | wiring |
| Units affected | 39 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An overloaded electrical circuit can overheat and increase the risk of fire. If your VIN is included, arrange the firmware update promptly and follow the recall notice until the dealer completes the repair. Repair is free at any franchised Pl Custom dealer.
What should I do?
- Check your VIN to confirm your 2020-2024 Pl Custom Type Iii or Type I vehicle is included in this recall.
- Contact a franchised Pl Custom dealer to schedule the free multiplex-system firmware update that helps shut off output pins after a short circuit or wiring failure.
- Bring the recall notice if you have it, and reference recall number 24V008 when you call.
- Limit vehicle use until the firmware update is complete because overloaded electrical circuits can overheat.
What happens at the repair
At the dealer, a Pl Custom technician updates the vehicle multiplex system firmware at no charge. The update is for vehicles equipped with a V MUX input and output node, where the firmware needs revised control of the electrical output circuit. Parts and labor are covered under recall 24V008. The reimbursement instructions in the filing apply to the repair facility: Weldon is responsible for reimbursing the facility that performs the firmware update. Owners do not need to pay the dealer for the recall repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 9, 2024 | NHTSA published the recall |
|---|---|
| January 15, 2024 | Dealer notification began |
| January 15, 2024 | Interim owner notification (was planned for this date) |
| January 25, 2024 | Owner notification mailed |
| March 15, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V008?
Recall 24V008 covers 39 2020-2024 Pl Custom Type Iii and Type I Ambulance & Rescue vehicles with multiplex system firmware that can leave an output pin on after a short circuit or wiring failure. That can overload electrical circuits and increase fire risk.
What should I do if my 2020-2024 Pl Custom Type Iii or Type I is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V008. If it is, contact a Pl Custom dealer to schedule the multiplex system firmware update. Reference recall number 24V008 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Pl Custom dealers will update the affected multiplex system firmware free of charge. Owners can also contact Pl Custom customer service at 1-732-223-1411.
What is the safety risk in recall 24V008?
The safety risk is fire. In a short circuit or wiring failure, the multiplex system firmware can leave an output pin on, overloading electrical circuits. Those circuits can overheat and increase the risk of fire until the firmware update is completed.
Were owner notification letters mailed for recall 24V008?
Yes. Pl Custom mailed owner notification letters on January 25, 2024. If you did not receive one, check your VIN and contact a Pl Custom dealer with recall number 24V008 to confirm whether your specific ambulance or rescue vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V008000 |
|---|---|
| Pl Custom customer service | 1-732-223-1411 |
| NHTSA recall # | 24V008 |
| NHTSA recall # (full) | 24V008000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →