Recall 23V900 affects 1 2020 Volvo Vnl truck for an incorrectly assembled steering gear. Repair is free at any franchised Volvo dealer.
Volvo is recalling one 2020 Vnl truck because an incorrectly assembled steering gear assembly has fewer recirculating balls than required. This can cause loss of steering control and increase crash risk; Volvo dealers will complete the recall repair free of charge.
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What's wrong?
In recall 23V900, Volvo is recalling the 2020 Vnl because the steering gear was built incorrectly. The steering gear is the heavy-duty gearbox between the steering wheel and the front wheels. It turns the driver's steering input into movement at the front axle, so the truck needs that gear to move smoothly under load.
Inside this gear, small steel recirculating balls act like bearings, helping the internal parts roll against each other instead of binding. The affected gear was assembled with fewer balls than required. That assembly error leaves the gear without its intended internal support, which can strain the steering and result in loss of steering control.
Before failure, the driver can notice steering that feels strained or harder than usual. There is no audible or visual warning sign before failure.
Who's affected?
| 2020 Volvo Vnl | steering system |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A steering gear fracture can cause a loss of steering control, which increases the risk of a crash. Before the fracture, the steering can feel strained, with no audible or visual warning. If steering feels strained, pull over safely and call a Volvo dealer. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm your 2020 Volvo Vnl is included in this recall.
- Contact a franchised Volvo dealer to schedule the free steering-gear inspection and defective-gear replacement that addresses the incorrectly assembled steering gear.
- Bring the recall notice if you have it, and reference recall number 23V900 when you call.
- Drive only as needed until the repair is complete, and stop using the truck if steering feels abnormal.
- Call Volvo customer service at 1-800-528-6586 if you need help finding a dealer or confirming recall handling.
What happens at the repair
At the dealer, a Volvo technician inspects the steering gear assembly and replaces the defective gears as needed. The recall repair is free, and parts and labor are covered. The inspection confirms whether the assembly was built with too few recirculating balls, which is the defect behind this campaign. If you've already paid out of pocket for a related steering gear repair, Volvo handles documented expenses through the manufacturer's standard reimbursement plan. Bring repair orders, payment receipts, and any dealer paperwork to the service desk when you ask about the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 26, 2023 | NHTSA published the recall |
|---|---|
| December 29, 2023 | Dealer notification began |
| December 29, 2023 | Dealer notification ended |
| February 7, 2024 | Owner notification mailed |
| February 23, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V900?
Recall 23V900 covers 1 2020 Volvo Vnl truck with a steering gear assembly that was assembled incorrectly with too few recirculating balls. That defect can lead to loss of steering control and crash risk. A Volvo dealer will inspect the steering gear and replace defective gears for free.
What should I do if my 2020 Volvo Vnl is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V900. If it is, contact a franchised Volvo dealer to schedule the steering gear inspection. Reference recall number 23V900 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Volvo's recall remedy says a dealer will inspect the steering gear assembly and replace defective gears as necessary, free of charge. Federal recall law requires the manufacturer to perform the recall repair at no cost to the owner.
Is it safe to drive my 2020 Volvo Vnl before the repair?
The official risk is loss of steering control, which increases crash risk. The recall does not include a do-not-drive order, but you should treat steering problems as serious. If the truck feels hard to steer or does not respond normally, stop driving and ask the dealer about towing.
When did Volvo notify the owner about recall 23V900?
Volvo mailed the owner notification letter on February 7, 2024. If you own this 2020 Volvo Vnl and never received a letter, check your VIN and call a franchised Volvo dealer with recall number 23V900.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V900000 |
|---|---|
| Volvo customer service | 1-800-528-6586 |
| NHTSA recall # | 23V900 |
| NHTSA recall # (full) | 23V900000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →