Recall 23V893 covers 66 2022-2024 Mercedes-Benz Tourrider Business and Tourrider Premium coaches for loose 120-Volt outlets. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 66 2022-2024 Tourrider Business and Tourrider Premium coaches because the 120-Volt passenger outlets are not secured properly and can detach. A detached outlet can shock passengers and increase the risk of injury; Mercedes-Benz dealers will secure the outlets free of charge.
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What's wrong?
The 120-Volt passenger outlet in a 2022-2024 Mercedes-Benz Tourrider Business or Tourrider Premium coach is the receptacle passengers use for plug-in power at the seat or side wall. It is part of the coach's electrical system, with power supplied through the inverter and delivered through the outlet behind the cover plate. The outlet has to stay fixed in the wall so the receptacle and wiring stay protected while passengers plug in and unplug devices.
On affected coaches, the outlet was not secured tightly enough during manufacturing. The outside cover can hide the problem, so the receptacle can look normal until the socket loosens behind it. If the socket detaches from the side wall, electrical parts that should stay fixed inside the wall are pulled out of position.
The warning sign is a loose socket hanging out of the side wall. If you see that on a Tourrider Business or Tourrider Premium coach, treat it as recall-related damage and have a Mercedes-Benz dealer inspect the outlet before it is used again.
Who's affected?
Spans Tourrider Business and Tourrider Premium buses across the 2022, 2023, and 2024 model years, with receptacle and electrical system components listed.
| 2022 Mercedes-Benz Tourrider Business | Receptacle |
|---|---|
| 2022 Mercedes-Benz Tourrider Business | electrical system |
| 2023 Mercedes-Benz Tourrider Premium | Receptacle |
| 2023 Mercedes-Benz Tourrider Premium | electrical system |
| 2023 Mercedes-Benz Tourrider Business | Receptacle |
| 2023 Mercedes-Benz Tourrider Business | electrical system |
| 2024 Mercedes-Benz Tourrider Business | Receptacle |
| 2024 Mercedes-Benz Tourrider Business | electrical system |
| 2024 Mercedes-Benz Tourrider Premium | Receptacle |
| 2024 Mercedes-Benz Tourrider Premium | electrical system |
| 2022 Mercedes-Benz Tourrider Premium | Receptacle |
| 2022 Mercedes-Benz Tourrider Premium | electrical system |
| Units affected | 66 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A detached outlet can shock passengers and increase the risk of injury. If you see a loose socket hanging from the side wall, keep passengers away from that outlet and schedule the repair soon. Dealers install a cavity socket and quadruple screw connection. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2022-2024 Mercedes-Benz Tourrider Business or Tourrider Premium coach is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free cavity-socket and quadruple-screw repair that secures the 120-Volt passenger outlets.
- Bring the recall notice if you have it. If not, reference recall number 23V893 when you call.
- Avoid using any passenger outlet that feels loose or has detached until the repair is complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician installs a cavity socket and quadruple screw connection so the passenger outlet assembly is secured as intended. The recall repair is free, with parts and labor covered. If a Tourrider operator or owner already paid to correct this outlet issue, reimbursement is available through the Daimler Coaches warranty system described in the customer notification letter. Keep the repair paperwork and ask the service desk how to submit it through that warranty process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 22, 2023 | NHTSA published the recall |
|---|---|
| February 13, 2024 | Owner notification mailed |
| February 16, 2024 | Dealer notification began |
| February 16, 2024 | Dealer notification ended |
| February 16, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V893?
Recall 23V893 covers 66 2022-2024 Mercedes-Benz Tourrider Business and Tourrider Premium coaches with 120-Volt passenger outlets that can detach because they were not secured properly. A Mercedes-Benz dealer will install a cavity socket and quadruple screw connection for free.
What should I do if my 2022-2024 Mercedes-Benz Tourrider Business or Tourrider Premium is on this recall?
Check your VIN to confirm your specific coach is included in recall 23V893. If it is, contact a franchised Mercedes-Benz dealer to schedule the outlet repair. Reference recall number 23V893 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this defect at no cost. For recall 23V893, a Mercedes-Benz dealer will install a cavity socket and quadruple screw connection free of charge.
What is the safety risk?
The safety risk is electric shock to passengers. If a 120-Volt outlet detaches, passengers can contact energized parts, increasing the risk of injury. The repair secures the outlet assembly, and the dealer performs that repair for free.
When were owners notified about this Mercedes-Benz Tourrider recall?
Owner notification letters were mailed February 13, 2024. If you bought the coach used or never received a letter, check your VIN to confirm whether your specific Tourrider Business or Tourrider Premium is included before calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V893000 |
|---|---|
| Mercedes-Benz customer service | 1-416-624-3558 |
| NHTSA recall # | 23V893 |
| NHTSA recall # (full) | 23V893000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →