Recall 23V889 covers 2,100 2012-2024 Prevost X3-45, X3-45 Commuter, H3-45, and H3-41 vehicles for dim wheelchair-lift beacons. Free repair at any franchised Prevost dealer.
Prevost is recalling 2,100 2012-2024 X3-45, X3-45 Commuter, H3-45, and H3-41 vehicles because the red beacon lighting on the wheelchair lift threshold warning system is not bright enough. Dim beacons are harder for wheelchair lift users to see and increase injury risk; the Prevost dealer repair will be free once available.
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What's wrong?
The Threshold Warning System on these 2012-2024 Prevost X3-45, X3-45 Commuter, H3-45, and H3-41 coaches is part of the wheelchair lift area. Its red beacon lights are supposed to warn a person near the lift threshold that the lift area needs attention before the platform is used.
The issue is in the Ricon Threshold Warning System kit installed on the affected coaches. Each red beacon uses two incandescent bulbs, and the bulb wattage is not strong enough to produce the 20 candela minimum light intensity required for the platform lift system. That means the beacon is installed and working as a light, but it is not bright enough to meet the safety standard.
There is no warning sign before failure. An owner or operator would not get a separate alert that the red beacon is below the required brightness, so the problem is handled through the recall repair.
Who's affected?
Spans four Prevost bus models across 2012-2024, with the wheelchair lift/ramp threshold warning system listed for every model year in scope.
| 2012 Prevost X3-45 | Wheelchair lift/ramp |
|---|---|
| 2013 Prevost X3-45 | Wheelchair lift/ramp |
| 2014 Prevost X3-45 | Wheelchair lift/ramp |
| 2015 Prevost X3-45 | Wheelchair lift/ramp |
| 2016 Prevost X3-45 | Wheelchair lift/ramp |
| 2017 Prevost X3-45 | Wheelchair lift/ramp |
| 2018 Prevost X3-45 | Wheelchair lift/ramp |
| 2019 Prevost X3-45 | Wheelchair lift/ramp |
| 2019 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2018 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2020 Prevost X3-45 | Wheelchair lift/ramp |
| 2013 Prevost H3-45 | Wheelchair lift/ramp |
| 2014 Prevost H3-41 | Wheelchair lift/ramp |
| 2014 Prevost H3-45 | Wheelchair lift/ramp |
| 2015 Prevost H3-45 | Wheelchair lift/ramp |
| 2016 Prevost H3-45 | Wheelchair lift/ramp |
| 2017 Prevost H3-45 | Wheelchair lift/ramp |
| 2018 Prevost H3-41 | Wheelchair lift/ramp |
| 2018 Prevost H3-45 | Wheelchair lift/ramp |
| 2019 Prevost H3-45 | Wheelchair lift/ramp |
| 2020 Prevost H3-45 | Wheelchair lift/ramp |
| 2021 Prevost H3-45 | Wheelchair lift/ramp |
| 2022 Prevost H3-45 | Wheelchair lift/ramp |
| 2021 Prevost X3-45 | Wheelchair lift/ramp |
| 2022 Prevost X3-45 | Wheelchair lift/ramp |
| 2021 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2022 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2023 Prevost H3-45 | Wheelchair lift/ramp |
| 2023 Prevost X3-45 | Wheelchair lift/ramp |
| 2023 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2020 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2017 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2024 Prevost H3-45 | Wheelchair lift/ramp |
| 2024 Prevost X3-45 | Wheelchair lift/ramp |
| Units affected | 2,100 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
When red beacons do not provide proper illumination, wheelchair lift users have less visual warning around the lift area, increasing the risk of injury. There is no warning sign before this lighting problem affects visibility, so schedule the recall work and use extra care around the lift until it is fixed. Repair will be free at any franchised Prevost dealer once available.
What should I do?
- Check your VIN to confirm your 2012-2024 Prevost X3-45, X3-45 Commuter, H3-45, or H3-41 is included in this recall.
- Contact a franchised Prevost dealer to ask whether the free red-beacon replacement for the wheelchair-lift warning system is ready for your vehicle.
- Reference recall number 23V889 when you call Prevost or the dealer.
- Bring the owner letter if Prevost mailed one to you.
- Use extra care around the wheelchair lift until the repair is complete because dim red beacons are harder for lift users to see.
What happens at the repair
At the dealer, a Prevost technician replaces the red beacons in the Threshold Warning System so the lift warning lights meet the recall repair requirement. The dealer repair will be free once available, with parts and labor covered. Prevost says customers who already inspected and corrected this defect before the safety recall launched are covered by Prevost's reimbursement plan. Bring repair invoices or other documentation when you contact Prevost customer service or the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 22, 2023 | NHTSA published the recall |
|---|---|
| July 15, 2024 | Dealer notification began |
| July 15, 2024 | Dealer notification ended |
| September 16, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V889?
Recall 23V889 covers 2,100 2012-2024 Prevost X3-45, X3-45 Commuter, H3-45, and H3-41 vehicles with red beacon lights on the Threshold Warning System that are not bright enough for the wheelchair lift system. Prevost will replace the red beacons for free.
What should I do if my 2012-2024 Prevost X3-45, X3-45 Commuter, H3-45, or H3-41 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V889. If it is, contact a franchised Prevost dealer or Prevost customer service at 1-866-870-2046 to arrange the red beacon replacement. Reference Prevost recall number SR24-03 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Prevost will replace the red beacons free of charge. Parts and labor are covered at a franchised Prevost dealer.
What is the safety risk?
The safety risk is reduced visibility for wheelchair lift users. If the red beacons on the Threshold Warning System are not bright enough, people near the platform lift have less visual warning, increasing the risk of injury. The dealer fix is a free red beacon replacement.
When did Prevost notify owners about recall 23V889?
Prevost mailed owner letters on September 16, 2024. If you bought the vehicle used or did not receive a letter, the VIN still decides whether the recall applies. Check your VIN, then call a franchised Prevost dealer with recall number SR24-03.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V889000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 23V889 |
| NHTSA recall # (full) | 23V889000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →