Recall 23V881 affects 13,726 2022-2023 Mercedes-Benz Metris vehicles for fuel pump shutdown and loss of drive power. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 13,726 2022-2023 Metris vans because the fuel pump can shut down and cause a loss of drive power. That loss of power increases crash risk, and Mercedes-Benz dealers will complete the fuel-pump recall repair free of charge.
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What's wrong?
The fuel pump in a 2022-2023 Mercedes-Benz Metris moves gasoline from the tank to the engine at the pressure the engine needs. Inside the fuel delivery module, the impeller spins to move that fuel. When the pump works correctly, the engine gets a steady fuel supply during starting, idling, and driving.
On affected Metris vans, a sub-supplier production issue left certain fuel pump impellers outside the required material specification. Those impellers do not have the intended durability properties. As the pump wears, it can switch off instead of continuing to deliver fuel. When that happens, the engine loses fuel supply and the van loses drive power.
Before the fuel pump switches off, the driver can see a malfunction warning in the instrument cluster. The engine can also run rough. Treat those signs as fuel-system symptoms and tell the Mercedes-Benz dealer about them when arranging the free recall repair.
Who's affected?
Both model years use the same fuel-pump O-ring part, so the VIN check is the way to separate included vans from other Metris vans.
| 2022 Mercedes-Benz Metris | fuel system |
|---|---|
| 2023 Mercedes-Benz Metris | fuel system |
| Units affected | 13,726 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A fuel pump shutdown can cause loss of drive power, which increases the risk of a crash. Before shutdown, the instrument cluster can show a warning message and the engine can run rough. If either happens, pull over when safe and arrange dealer service. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Mercedes-Benz Metris is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free fuel-pump replacement that fixes the shutdown risk behind the loss of drive power.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 23V881 when you call.
- Drive cautiously until the repair is complete. If the van loses drive power, move out of traffic and call for roadside assistance.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the fuel pump covered by recall 23V881. Parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved Metris vehicles remain under warranty. If you have prior repair paperwork for this fuel pump issue, ask the service desk how warranty coverage applies.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 21, 2023 | NHTSA published the recall |
|---|---|
| April 19, 2024 | Dealer notification began |
| April 19, 2024 | Dealer notification ended |
| May 3, 2024 | Interim owner notification (was planned for this date) |
| November 1, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V881?
Recall 23V881 covers 13,726 2022-2023 Mercedes-Benz Metris vehicles with a fuel pump that can shut down and cause a loss of drive power, increasing crash risk. Mercedes-Benz dealers will replace the fuel pump for free.
What should I do if my 2022-2023 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V881. If it is, contact a franchised Mercedes-Benz dealer to schedule the fuel pump replacement. Reference recall number 23V881 or Mercedes-Benz recall number VS2KRAPUM2 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz will replace the fuel pump free of charge at any franchised Mercedes-Benz dealer.
What is the safety risk?
The fuel pump can shut down while the vehicle is being driven. If that happens, the Metris can lose drive power, which increases the risk of a crash. The repair path is to have the dealer replace the fuel pump for free.
When were owners notified about this recall?
Mercedes-Benz mailed interim safety-risk letters on February 5, 2024, and mailed owner notification letters on November 1, 2024. If you bought the Metris used or never received a letter, check your VIN and call a franchised Mercedes-Benz dealer with recall number 23V881.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V881000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 23V881 |
| NHTSA recall # (full) | 23V881000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →