Recall 23V876 covers 387 2019-2023 Freightliner Sprinter 1500, 2500, 3500, and 4500 vans for missing partition-wall bolts. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 387 2019-2023 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans because the partition wall can be missing bolts. In a crash, the wall can detach and increase the risk of injury; Freightliner dealers will complete the free repair.
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What's wrong?
The partition wall in the 2019-2023 Sprinter 2500, Sprinter 3500, Sprinter 1500, and Sprinter 4500 is the divider between the driver area and the cargo area. It is supposed to stay fastened to the van body so cargo stays separated from the people up front during normal use and a crash.
On affected vans, that wall was installed with too few bolts because the production instructions were wrong. The bolts are the critical fasteners that hold the wall in place. In a crash, cargo pushing against the wall can deform it or pull it loose from the body instead of keeping the load behind the partition.
There is no warning sign before failure. The driver does not get a dashboard warning or other advance notice because the problem is the way the partition wall is fastened, not a monitored electrical or mechanical system.
Who's affected?
Covers Sprinter 1500, 2500, 3500, and 4500 vans across the 2019-2023 model years, all tied to the same body or structural component.
| 2020 Freightliner Sprinter 2500 | body or structural component |
|---|---|
| 2019 Freightliner Sprinter 3500 | body or structural component |
| 2021 Freightliner Sprinter 3500 | body or structural component |
| 2019 Freightliner Sprinter 1500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2023 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2023 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2022 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2022 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2023 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2022 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2022 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2019 Freightliner Sprinter 4500 | body or structural component |
| 2020 Freightliner Sprinter 4500 | body or structural component |
| 2021 Freightliner Sprinter 4500 | body or structural component |
| 2021 Freightliner Sprinter 1500 | body or structural component |
| 2020 Freightliner Sprinter 3500 | body or structural component |
| 2019 Freightliner Sprinter 2500 | body or structural component |
| 2021 Freightliner Sprinter 2500 | body or structural component |
| 2020 Freightliner Sprinter 1500 | body or structural component |
| 2023 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 3500 | body or structural component |
| Units affected | 387 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A detached partition wall can increase the risk of injury. There is no warning sign before the wall separates, so schedule the inspection and repair soon and keep occupants clear of the partition area when the vehicle is being loaded. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2019-2023 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free partition-wall inspection and securing that fixes missing bolts that can let the wall detach in a crash.
- Bring the recall notice if Daimler Vans has mailed one. If not, reference recall number 23V876 when you call.
- Drive cautiously until the repair is complete, and keep people and loose items away from the partition wall.
What happens at the repair
At the dealer, a Freightliner technician inspects the partition wall and checks whether its bolts are present and secured. If the inspection finds missing or loose hardware, the technician secures the wall so it stays attached as designed. The recall repair is free, and parts and labor are covered. Ask the service desk to note recall 23V876 on the repair order so the inspection is tied to the campaign.
Timeline
| December 21, 2023 | NHTSA published the recall |
|---|---|
| January 5, 2024 | Dealer notification began |
| January 5, 2024 | Dealer notification ended |
| January 31, 2024 | Owner notification mailed |
| February 16, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 16, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V876?
Recall 23V876 covers 387 2019-2023 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans with partition wall bolts that are missing. The wall can detach during a crash and increase injury risk. Dealers will inspect and secure the partition wall for free.
What should I do if my 2019-2023 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is on this recall?
Check your VIN to confirm your specific van is included in recall 23V876. If it is, contact a franchised Freightliner dealer to schedule the partition wall inspection and repair. Reference recall number 23V876 or DVUSA recall number VS3TREWAN when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 23V876, dealers will inspect the partition wall and secure it as needed free of charge.
What is the safety risk?
The safety risk is injury during a crash. If the partition wall is missing required bolts, it can detach in a crash and move inside the van. The repair path is direct: the dealer inspects the wall and secures it for free.
What if I bought this Sprinter used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Sprinter is included, then call a franchised Freightliner dealer with recall number 23V876.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V876000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 23V876 |
| NHTSA recall # (full) | 23V876000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →