Recall 23V875 covers 3,739 2019-2021 Freightliner Sprinter vans for missing frame reinforcement fasteners. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 3,739 2019-2021 Sprinter 3500, Sprinter 2500, Sprinter 1500, and Sprinter 4500 vans because reinforcement fasteners in the longitudinal frame members are missing. The defect reduces stability and can let third-row seat mountings fail in a crash; Freightliner dealers will complete the repair free of charge.
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What's wrong?
The longitudinal frame members on 2019-2021 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans are long structural rails built into the body. They help the van keep its shape under load and support nearby mounting points, including the structure tied to the third-row bench seat.
On affected vans, some reinforcement fasteners for those frame members were not installed to specification during production. Without the intended reinforcement, the frame member near the rear axle can be damaged over time. That damage reduces vehicle stability and weakens the structural support for the third-row seat mountings, especially in a crash.
There is no warning sign before failure. The driver will not receive a warning message or obvious symptom tied to this defect, so the VIN check matters more than what the van feels like on the road.
Who's affected?
Spans Sprinter 1500, 2500, 3500, and 4500 vans across the 2019, 2020, and 2021 model years, all tied to the same body reinforcement part.
| 2020 Freightliner Sprinter 3500 | body or structural component |
|---|---|
| 2019 Freightliner Sprinter 2500 | body or structural component |
| 2020 Freightliner Sprinter 1500 | body or structural component |
| 2021 Freightliner Sprinter 2500 | body or structural component |
| 2019 Freightliner Sprinter 4500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2020 Freightliner Sprinter 4500 | body or structural component |
| 2021 Freightliner Sprinter 4500 | body or structural component |
| 2020 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2019 Freightliner Sprinter 3500 | body or structural component |
| 2021 Freightliner Sprinter 3500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2020 Freightliner Sprinter 2500 | body or structural component |
| 2021 Freightliner Sprinter 1500 | body or structural component |
| 2019 Freightliner Sprinter 1500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 4500 | body or structural component |
| 2019 Mercedes-Benz Sprinter 4500 | body or structural component |
| Units affected | 3,739 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year, model, and badge narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Reduced stability increases the risk of a crash. The third-row seat mountings can fail during a crash, increasing injury risk for passengers. There is no warning sign before this frame or seat-mounting issue affects the vehicle, so schedule the inspection and repair promptly. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Freightliner Sprinter 3500, Sprinter 2500, Sprinter 1500, or Sprinter 4500 is included in this recall.
- Contact your nearest franchised Freightliner dealer to schedule the free frame-member inspection and repair for missing reinforcement fasteners that reduce stability and third-row seat strength.
- Bring the recall notice if Freightliner mailed one. If not, reference recall number 23V875 when you call.
- Call Freightliner customer service at 1-877-762-8267 with questions about scheduling or repair status.
- Drive cautiously until the repair is complete, and avoid using the third-row seats for passengers before the dealer inspection.
What happens at the repair
At the dealer, a Freightliner technician inspects the longitudinal frame members for missing reinforcement fasteners and repairs the frame members where needed. The recall repair is available now, and parts and labor are free. The inspection focuses on restoring the frame structure that supports vehicle stability and the rear seating area. Make sure the completed recall work is listed on your repair order before you leave.
Timeline
| December 21, 2023 | NHTSA published the recall |
|---|---|
| January 5, 2024 | Dealer notification began |
| January 5, 2024 | Dealer notification ended |
| February 16, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 16, 2024 | Interim owner notification (was planned for this date) |
| March 4, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V875?
Recall 23V875 covers 3,739 2019-2021 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with missing reinforcement fasteners in the longitudinal frame members. The defect can reduce vehicle stability and weaken third-row seat mountings. Dealers will inspect and repair the frame members for free.
What should I do if my 2019-2021 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is on this recall?
Check your VIN to confirm your specific van is included in recall 23V875. If it is, contact a franchised Freightliner dealer to schedule the frame-member inspection and any needed repair. Reference recall number 23V875 and Daimler Vans recall number VS3ROHRAH when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 23V875, dealers will inspect the longitudinal frame members and repair them as needed free of charge, including parts and labor.
What is the safety risk in recall 23V875?
The safety risk is reduced vehicle stability and weaker third-row seat mounting strength. NHTSA campaign 23V875 says reduced stability increases crash risk, and third-row seat mounting failure increases injury risk during a crash. The dealer repair addresses the missing reinforcement fasteners.
When were owner letters mailed for recall 23V875?
Owner notification letters were mailed March 4, 2024. If you bought the van used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a franchised Freightliner dealer with recall number 23V875.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V875000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 23V875 |
| NHTSA recall # (full) | 23V875000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →