Recall 23V874 affects 9 2020 Freightliner Sprinter vans for a loose propeller-shaft bearing crossmember connection. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 9 2020 Sprinter 4500, Sprinter 2500, Sprinter 3500, and Sprinter 1500 vans because the connection between the propeller shaft bearing and crossmember can loosen. The defect can reduce vehicle control and, in a crash, let the propeller shaft damage the fuel tank, causing a leak and raising fire risk; Freightliner dealers will complete the free repair.
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What's wrong?
The propeller shaft is the rotating driveline tube that carries power from the transmission toward the rear axle on these 2020 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans. A bearing supports that shaft so it stays aligned as it spins. The crossmember is the body structure that gives the bearing a solid mounting point.
On affected vans, a production rework on the crossmember was not completed to specification. That leaves the bolted connection between the propeller shaft bearing and the crossmember less secure than designed. If that connection loosens, the shaft support loses stability, and vehicle control is reduced.
The warning sign is noise or vibration from the area of the propeller shaft. If you hear new driveline noise under the floor or feel vibration from that area, describe it to the Freightliner dealer when you call.
Who's affected?
Covers four Sprinter van classes, all tied to the same battery sensor and body structure component.
| 2020 Freightliner Sprinter 4500 | body structure |
|---|---|
| 2020 Freightliner Sprinter 2500 | body structure |
| 2020 Freightliner Sprinter 3500 | body structure |
| 2020 Freightliner Sprinter 1500 | body structure |
| 2020 Mercedes-Benz Sprinter 4500 | body structure |
| 2020 Mercedes-Benz Sprinter 3500 | body structure |
| 2020 Mercedes-Benz Sprinter 1500 | body structure |
| 2020 Mercedes-Benz Sprinter 2500 | body structure |
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2020 Sprinter model does not confirm inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In recall 23V874, reduced vehicle control increases the risk of a crash. In a crash, the propeller shaft can damage the fuel tank, causing a leak and increasing fire risk. Noises or vibration near the propeller shaft are warning signs to take seriously. Schedule the inspection soon. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2020 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free crossmember inspection and replacement that secures the propeller-shaft bearing connection.
- Bring the owner letter if you have it, and reference recall number 23V874 when you call.
- Drive cautiously until the repair is complete. Leave extra following distance and avoid sudden maneuvers.
- Call Freightliner customer service at 1-877-762-8267 with questions about scheduling or dealer instructions.
What happens at the repair
At the dealer, a Freightliner technician inspects the crossmember and the propeller shaft bearing connection. If the crossmember needs replacement, the dealer replaces it. Parts and labor are covered under the recall. DVUSA says customers who already paid to have this recall condition corrected are eligible to request reimbursement. Bring receipts and repair paperwork, and ask the service desk how to submit the claim through DVUSA.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 21, 2023 | NHTSA published the recall |
|---|---|
| April 19, 2024 | Dealer notification began |
| April 19, 2024 | Dealer notification ended |
| April 19, 2024 | Owner notification mailed |
| May 3, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V874?
Recall 23V874 covers 9 2020 Freightliner Sprinter 1500, 2500, 3500, and 4500 vans with a propeller shaft bearing connection that can loosen at the crossmember. Reduced vehicle control increases crash risk, and dealer inspection or crossmember replacement is free.
What should I do if my 2020 Freightliner Sprinter 1500, 2500, 3500, or 4500 is on this recall?
Check your VIN to confirm your specific van is included in recall 23V874. If it is, contact a franchised Freightliner dealer to schedule the propeller shaft bearing and crossmember inspection. The dealer will replace the crossmember as needed for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Freightliner dealers will inspect the crossmember and replace it as necessary free of charge. Reference recall number 23V874 or Freightliner recall number VS3QUERTR when you call.
What is the safety risk?
The safety risk is reduced vehicle control from a loose propeller shaft bearing connection, which increases crash risk. During a crash, the propeller shaft can also damage the fuel tank, causing a leak and increasing fire risk. The repair path is dealer inspection and free crossmember replacement as needed.
What if I bought my Freightliner Sprinter used?
The free repair still applies. Recall coverage follows the VIN, not the first owner, so a used 2020 Freightliner Sprinter still qualifies if its VIN is included. Check your VIN, then give recall number 23V874 to the Freightliner dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V874000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 23V874 |
| NHTSA recall # (full) | 23V874000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →